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Favors & Gifts in La Mirada,
(866) 210-2226
Overall Rating
2.7 out of 5
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  • 9 Reviews


    Alycia V

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    1 out of 5
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  • I ordered a cake topper from their website. It said to put in the 8 character numeric date. So I put in 10102020 for October 10th 2020. When I received it it has 10.20.20. I emailed and called that same date. And I called and left message ones a day for three days. I finally got an email for an offer for $5 off if I wanted to reorder. This is crazy. Please read all reviews before you order. Even if you do what they ask they they want take responsibility when they mess up. They should have reached out to me to ask if they were unclear on the date. And I don’t know why they wouldn’t have just pick the first 6 numbers anyway. Why did they pick 10.20.20. Very poor customer service

    Maggie Miley

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    1 out of 5
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  • I ordered a wedding topper but received the wrong item. It took about 5 business days for the company to respond (with our wedding date just 10 days away), only to be told that the item we ordered was not in stock. Although the company denied this, I suspect they attempted to substitute a wedding topper we did not order and hope it would be "good enough." I was sent a prepaid return postmark to return the unwanted item, and told I would receive a refund as soon as the topper was returned. The topper was received by them on 5/11, but as of 6/1 I have not received a refund.

    M Flynn

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    1 out of 5
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  • This company has horrible customer service. I received my item which was defective. I tried several times to call the phone number..never to could reach a live person. Always had to leave a message with no call back...ever. I sent an email with no response. You might want to shop elsewhere. Once again the customer service of this company is non existent!!!!!!

    Chris

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    1 out of 5
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  • We ordered a custom wooden photo print cake topper, we provided a photo as per their exact specifications, they informed us they needed to crop the photo, we asked how, they refused to communicate how the photo would be cropped and instead offered us to pay an additional 20$ to receive a printed proof. they then proceeded to literately crop out over 50% of the original photo and they completely refused any refund reprint or other compensation for their terrible craftsman ship!

    Nancy

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    1 out of 5
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  • I made rush order for two figures that included custom work. The figures came but the vendor mixed up the colors of the hair on the figurines so that the bride was gray and the groom had brown hair. The wedding is now four days away and Wedding Collectibles have not gotten back to us. I have written emails and made further calls. I am very disappointed and frustrated. The wedding toppers were expensive for what they are and I will not be able to use them on my wedding cake.

    Pat

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    5 out of 5
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  • Very pleased from beginning to end. It was easy to place my order, it arrived quickly and it was an awesome product. It is a gorgeous keepsake. 

    User3603339

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    5 out of 5
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  • Ordered a unique cake topper from their great selection. The price was good and it arrived on time and well packed so no damage. I would recommend them to anyone.

    User2504704

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    5 out of 5
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  • Love this website! Best selection of cake toppers and wedding accessories I've seen! Great items - great selection - great pricing - easy to order! You had just what I was looking for. Thank you!

    Christine

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    4.7 out of 5
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  • The people at Wedding Collectibles are SO helpful. They returned my call within 24 hours and answered all of my questions! Since they were customizing my wedding cake topper by painting the hair color of the bride and groom, I asked if they would paint the groom's tie and pants to match what my fiance would be wearing on our wedding day. They were able to accommodate my request & the cake topper looks PERFECT! It is going to be a wonderful addition to our wedding day!

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