Until the Waterford has a new events mgr, avoid it! What happened to us should never happen to anyone. While the venue is nice and the GM & chef are very good, the rest was a nightmare. 17 days before the reception for 200+, the events mgs tried to change the meal from plated to buffet. (The contract was signed 6 mos before & the contract min paid 5 before) She called the bride-to-be and put her in tears on her way to her final gown fitting. Going through Marriott we were able to speak to the GM who straightened this out. Unfortunately she couldn't fix the events mgr's incompetence. Nothing the hotel said it would set out (signage, menu cards, throws etc) was except for the cards with a photo of the Bride & Groom for each setting- and plates of fruit were set on top of these. Zero slices of the Groom's cake were cut or served. Even though it was displayed, guests were told there wasn't chocolate. Before the contract was signed the hotel said it had mirror tiles to set on the tables & ... Read moregave the size and shape. She never said there aren't enough for all the tables, and abut a third of those were chipped or had broken corners. All were dirty. There was a diagram for the layout but it was ignored- 2 guest tables short, no gift table, no space for the band, no coverings on the menu & activities table, etc. 19 of us worked for 2 hrs after the rehearsal dinner doing the hotel's work- finding tables, moving others, draping some, cleaning tiles, setting out the personalized napkins & other items, finding doorstops so rented chairs weren't pushed into the drapes, cleaning mirror tiles, etc., and all of us had to be back at the church at 7:00 AM to get ready for photos and a morning wedding. The events mgr asked for & was given a timeline that also was ignored. One server yelled at me when I told him to wait till Grace was said to start serving brunch. There was musak piped into the venue; 4 different people asked 6 times to shut it off, but no one at the hotel seemed to know how, so the live music had to play over the musak. The final course was on the timeline too but was served both early and incorrectly. Severs were rude to some guests & overall gloomy. At least one guest had dead flies in his drink. The florist said she had to flip tablecloths before setting the centerpieces. At the reception we found here isn't enough matching stainless to set >200 places. A substituted appetizer was served, unknow to us. No personalized napkins were used with cocktails. 17 chargers were missing when the rental co. picked up. There are no excuses for service this poor. At 23% service charge on all food & beverage it's unconscionable. We made 2-3 times the number of walk throughs as should have been necessary & everything was in writing too- made no difference. What can't be weighed is the work & unnecessary stress the Waterford's incompetence caused. In the end love triumphed and the Newlyweds carried their reception, along with well chosen & fun activities for their guests. But no one should experience anything like this. Until significant changes are made, the Waterford can't do wedding receptions.

We used the Marriott Waterford for our room block for my daughter's wedding. Alicia was great to work with, she gave us a tour and was very responsive and easy to work with, even helping someone to reserve after the deadline. The hotel is beautiful and accommodating, my family took over the lobby on Saturday and played games and watched football and everyone was very nice to them. We had 25 rooms and everyone got their welcome box when they checked in. We had a large group in the bar on Friday and Saturday nights and the bartender did a great job. I appreciated that we did not have to guarantee payment on any rooms that we didn't use, they just went back to the hotel after the deadline. I would definitely recommend the Waterford.

The Waterford was wonderful to work with. Julie responded so quickly and made the wedding room rates so easy to book. I loved working with them.

We hosted our wedding reception at the Waterford OKC in August. Candice and her team did an amazing job making sure our night went smoothly. I didn't have a wedding planner so I was worried about staying on our timeline, but everything was executed flawlessly by her and our DJ. Candice was helpful throughout the planning process explaining how everything would go. The day of she and her team stepped it into high gear to help us finish name tags and decorations for the room. We had quite a few guest change their order the night of and the team handled it professionally and ended up serving our guests their preferences. We had an amazing time celebrating here and we are grateful we chose the Waterford for our wedding reception! I would highly recommend this venue for couples looking to have a wedding in OKC!

We actually used the Marriott on NW Expressway, but they are not listed on this site yet... We had two different contacts, however that was an early change and our final contact was incredible. Every decision that needed to be made was effortless, and any information that we needed was immediately provided. The only issue that we had was the change in salesperson--and we ended up so very, very happy with the change!! The ballroom decorations were exquisite and all of the staff at the hotel (working our event and not) were professional, friendly and quick to act. We were unable to eat at the reception and were pleasantly surprised to find that the staff had made up a goody bag of everything at the reception and put it in our room for us!!

I loved having my reception here. There were a few hiccups along the way, but what place is perfect? I had 4 different contacts throughout the process, but each one was very helpful and apologetic for having a new planner. Each one had no problem meeting the promises the person before them had met. The food was wonderful, the service was wonderful, and the venue was gorgeous. I loved every minute.