Below are the facts that you failed to address in your response to my original review: - the wedding IS postponed to January 2021 - you never answered the phone; in fact you let calls go to voicemail and then responded via text - cowardly - your emails lacked courtesy, professionalism, and candor - the hotel had been closed for two weeks with no planned re-opening date and yet you were still trying to collect - blaming a closed resort for your tactics is shameless and shirks responsibility I wasn’t asking that you refund anyone – I was asking that you temporarily place a hold on ANY collection of payment regardless of dates or deadlines. Considering banks are deferring mortgage payments – the right thing to do right now is hold off on sending emails to guests asking for their payment. Instead you threatened late fees and keeping their deposits. What you should be doing is reaching out to guests and relaying your understanding and consideration during these times â€... Read more“ maybe start with answering the phone instead of hiding behind it.