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Event Rentals & Photobooths in Auburn, New York,
(315) 252-8600
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4.7 out of 5
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  • 33 Reviews


    Khadijah Bdour Yagiello

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    5 out of 5
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  • Communicates clearly and efficiently, helpful, and fixes any issues FAST. I highly recommend, they were fantastic!

    Meg R

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    5 out of 5
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  • Our venue had recommended we use them and they were great! They we flexible to help us accommodate some last minute changes, timely to help make set-up and break-down smooth and professional. The prices were reasonable and would recommend!

    MEAGHAN

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    5 out of 5
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  • Upstate was prompt in their responses. Professional and very easy to work with. Prices were reasonable but the service was impeccable

    Angela

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    5 out of 5
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  • After receiving quotes from many vendors for chairs, Upstate provided the best value with the best service. Their online contract process made it very easy to reserve and pay for what I needed. We ended up calling them 2 days before our wedding to add a dance floor and they were very accommodating on short notice. Delivery and pickup were on time and they were very responsive throughout the planning process!

    Frank

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    5 out of 5
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  • I needed a linen tablecloth last minute for a trade show event happening the following day. I mentioned having a long commute. When I asked "How long are you open?" Karen's response was "As long as you need me to be!" End story...I got what I needed in time, for a good price. Had a good conversation and referred to excellent pub for food. Parker's was great! Thank you guys!!!

    Lauren

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    5 out of 5
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  • My husband and I got married at my parents house and needed two tents. I had a vision of big, open tents with beautiful lighting, dance floor and tables. Mike and his family business delivered everything perfectly, we could not have been happier. He even helped us book an awesome bathroom trailer for the driveway. his cost was at least 40% down from other places I was quoted, and he dropped the tents, tables and chairs off 4 days before our wedding so we had ample time to set up and decorate. Our wedding day was perfect and we have Upstate Party Rental to thank! if you are planning an outdoor wedding in Syracuse area, please save yourself time and don't look further, as I spent MONTHS researching and calling. Mike was prompt in responses and up front with costs, such great people! Gratefully, Lauren & Viren Kaul

    responded with the following comments.

    Thank you very much. MIke

    Edith

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    5 out of 5
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  • Upstate Party Rental is the BEST!!! The owners and the employees are such wonderful people. Everytime I called with a question they answered it for me. There personal touch in everything they did made my wedding day perfect. You guys and gals are the best.

    Amanda

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    1.4 out of 5
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  • Upstate Party Rental By far the WORST customer service I've ever received I see why they don't let people leave reviews on there facebook page, cause they would be pretty bad.. Because of them my wedding almost didn't happen. My tent was so late we barely had any time to set up. Now at first it was understandable because of the weather but then they kept lying about what time they would drop it off and when I called they had my event date wrong (thought the paper work was right) and I was then screamed at by the childish owner like it was my fault they were late. They weren't considerate at all and made the day before my wedding a living hell. We have less than 5 hours to set up for my wedding that had 110 guest. I will never use this company again due to the worst customer service and the fact the owners have no idea how to properly run a business. DO NOT USE THIS COMPANY.

    responded with the following comments.

    Your wedding was on a friday, your delivery was supposed to be on wednesday. Due to 60MPH winds we were not able to do that, your tent was set on thursday at 1pm, early afternoon, as you were told, also a full day NOT 5 hours before your wedding. Just becouse you call screaming at our office person say we need to be there by noon, doesnt mean we lied, you were told early after noon, which we were. You contract states deliveries can be changed due to weather, also most people understand when the wind is knocking down trees then it is obviously not a good idea to set what is essentailly a 2400 sqft sail, unless of course your nieghbors wanted a tent becouse that is where it would have ended up. We did not ruin your wedding, we did not even come close. Your delivery was there a full 24 hours before your event, as i said on the phone we cannot control the weather. We were a rude disrespecful drama queen on the phone and continue to be a drama queen now.

    Alyssa

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    3.6 out of 5
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  • We rented a tent, ceremony chairs, and a couple tables from upstate party rental. Throughout the process they were very flexible And friendly as I needed to change our order several times. On delivery day at the property the man who came to set up the tent and tables asked if we had a restroom to use. Unfortunately the bathroom trailer we had rented was not up and running yet, and the home on the property was a private home that we could not allow people to just walk in and use the restroom. I apologized and told him there were some local gas stations right up the road with restrooms etc. as he was finished setting up and was about to leave. When I explained this to the delivery man he seemed aggravated and walked away and decided he would take it upon himself to pee outside on the property. Granted we were having an outdoor ceremony with a barn reception, but it is completely unacceptable to just pee outside at a wedding venue! When I called the company because I was beside myself th... Read more

    responded with the following comments.

    Again I apologize for this. The employee in question has worked for us for 13 years. Generally after driving an hour an 20 minutes to do a delivery a restroom would be needed. When I spoke to him about this he said after the long trip and after making the delivery and after asking you if there was a restroom he could use and after you refused to let him use the porta john he could no longer hold it, yes he urinated out of sight behind a bush in a corn field. When he went back to pick up your rentals he talked to the venue owners and apologized, Being a farm, they agreed that they would have done the same thing. If you are not aware, this sort of thing happens regularly in country. I am sorry this is the one thing you take from your experience with our company but this happened an hour from civilization, on a farm, in a corn field, a couple days before your reception, not downtown Syracuse during your party. Maybe next time you will let a delivery guy use the restroom instead of giving them an attitude, I am sure even you have to go after a long trip. As much as I try to accommodate and take care of our customers, I am taking the employees side on this.

    Chloe

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    4.6 out of 5
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  • Upstste was great to work with. They were easy to work with and answered any questions we had along the way. They worked with our catering team to work out dishware count etc. There were a few small details I could complain about. The tents we rented were pretty dirty on the inside. Almost thought of pressure washing before the wedding. The "cafe" lights we rented were Christmas lights. Overall, I would recommend.

    Cheryl

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    4.6 out of 5
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  • Upstate was excellent to deal with. Our wedding ceremony and reception was at the Ithaca Farmers Markets, on a busy market day. On time delivery of the rentals was key as we only had 75 minutes to transform the space from an empty market to an actual event. They charged a small set up fee and in return, set up all the ceremony chairs and reception tables, which was a big time saver. In addition, they arrived promptly after to breakdown the event...also a critical point as nothing could be left behind as the following day was a busy market day.

    Diane

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    4.6 out of 5
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  • We rented the hot box but there were not big trays in there so that was a problem, other then that it was great!!!!

    Tom

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    4.7 out of 5
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  • Upstate Party Rental was great to work with!

    Caitlin

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    3.9 out of 5
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  • For our wedding we rented chairs, cocktail tables and bar stools from Upstate Party rental. The chairs we rented were the basic white chairs and they looked nice and they dropped them off the day before the wedding so there were no issues. My only complaint is that they delivered the wrong bar stools for our reception. I had discussed with them, that I wanted bar stools with backs so that older relatives could sit without needing help. Unfortunately they dropped off regular bar stools without backs to them and my venue did not realize and it didn't even occur to me until the actual reception. On my wedding day I just let it go because obviously you're beyond elated and excited and having wrong bar stools wouldn't ruin my day, however, it is something worth mentioning in this review. Otherwise I had no issues at all with Upstate and they were prompt and responsive to me when I contacted them. They were really the most affordable option relative to other rental companies but there was no... Read more

    Molly

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    4.9 out of 5
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  • At such a stressful time that wedding planning can be, Upstate Party Rental made things easy...and they were very helpful!
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