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Transportation in Linden, New Jersey,
(908) 523-1700
Overall Rating
4.5 out of 5
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  • 55 Reviews


    Leslie

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    1 out of 5
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  • We used Tru Limo for our wedding on July 14, 2019. We booked the Weddings Rolls Royce and the 28 Passenger Bus. Both drivers of these two vehicles were extremely unprofessional and disrespectful to the bride and groom. The party bus driver got upset and yelled at the groom and his groomsmen for turning on the lights, stereo system, and TV on the party bus even though these were selling points when we were viewing the cars the day we signed the contract. Both drivers were unaware of the schedule. Both the bride and the groom had to inform the drivers there was an additional stop before we went to the church. This stop was clearly stated in the itinerary. However, they told both of us we were wrong and then proceeded to text while driving until they realized we were correct. On the contract, it says we had the Rolls Royce booked until after our ceremony ended. However, on the way to the church, the driver kept saying to the bride he would only stay until 4pm and if we want him to wait fo... Read more

    responded with the following comments.

    Leslie and Victor Renzo you both came into my office last week looking for what you called "compensation" because you thought my drivers were rude to you. When reserving your vehicles, you booked the 28 passenger party bus for 5 hours and I gave you one hour free, a total of 6 hours. You claimed you only needed the Rolls to get you to the church and when advised it was a 3 hour package, you selected 1PMto 4PM. The contract noted that you since you had to pay for 3 hours, you wanted the car to remain until the end of the ceremony. The car stayed and at 4PM you went into overtime and refused to pay. Somehow, you misunderstood a 3 hour package and believed you could keep the Rolls as long as you wanted. As I advised at my office, you could keep it as long as you wanted provided that you pay the overtime. This was your initial complaint and once you understood your argument was invalid, you went on to state , "well the drivers were rude and I should be compensated because it was my day. Your husband went onto say, "what if I punched the driver in the face. Further documented conversations at the office revealed that both you and your husband advised me that if I didn't compensate you for alleged driver rudeness, you would get 100 friends to write negative reviews on this company. My drivers have over 20 years experience in this industry and yes, as per our company policy, will collect overtime when due. if you feel it is rude to get paid for services rendered, that is something you need to grasp. Both driver's denied being rude and adamantly state you believed you could keep the Rolls Royce as long as you wanted without paying overtime. Here at the office, both you and you husband made verbal threats and were asked to leave. This company did what we were contracted to do and yes, we have done thousands of weddings and other trips over the last 21+ years and certainly, not everyone is happy. In this industry, for the most part, reviews are usually honest, sometimes a bit emotional but yours in no way reflects this company. As I told your husband when he threatened to have 100 of his family and friends write bad reviews on this company, this company has the experience, reputation and will continue to serve the public regardless of what your review states. Within the last month there were no calls or visits to my office, you got married on 14th of July 2019 and came to see me about this a month later, very interesting.

    Lisa

    reviews
    5 out of 5
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  • One of the most valuable pieces of advice I got during my wedding planning was to go check out the limo you plan to reserve beforehand. My husband and I checked out several before decided to go with TRU limo. We needed a party bus to fit 28 people. Not many companies carry something this size and several of the ones we saw were old and run down. TRU limo had a brand new bus with a bathroom, wifi, speakers, tv, lights, you name it. They were professional. Arrived on time for pick up. We were able to make our final payment via CC the day of the wedding. My bridal party and I had an amazing time on the 30+ minute bus ride from the church to the venue. I am even thinking about booking them again for a birthday celebration!

    Joanna

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    5 out of 5
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  • Loved loved our limos!!! We went with TRU Limo because their prices were great!!! We had a car for me and my parents and a party bus for rest of the bridal party. The party bus had a bar in it and came with a bartender!!! It was perfect!!! My bridal party and parents loved it!!! The driver was great! I got red carpet service at the church! And driving around afterwards, blasting music, and toasting with champagne was the perfect finishing touch!!

    James Davis

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    5 out of 5
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  • We had the large (56 Person I believe) bus and our driver was on time, professional and very safe driving through a few narrow back roads late at night. They are flexible and the driver was willing to take as many trips as needed through the night. I would easily rent this service again if I needed it.

    lisamarie

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    5 out of 5
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  • Limos are beyond gorgeous! Staff is respectful and wonderful! I would highly recommend this company and use them over and over!!! So happy I choose TRU Limo for my wedding!

    responded with the following comments.

    Lisa, I am very pleased to have now done your sister's wedding and yours. I thank you for customer loyalty above all because your family has referred many family and friends to us for various events. Again, thank you for your business, Kevin

    Anu

    reviews
    5 out of 5
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  • We had a limo on the day of our wedding. They arrived early, patiently waited for me and my bridal party, and made sure everything was fine. They were very accommodating. Our driver was such a sweetheart. They pulled out a red carpet for me and my husband with champagne waiting for us after church. Everything was perfect!

    responded with the following comments.

    Anu, Thank you for the opportunity to be a part of your special day. Kevin

    mary ann

    reviews
    5 out of 5
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  • We were pleased from booking this company through the day of the wedding.They are professional,dependable and coueteous.

    Licinio

    reviews
    5 out of 5
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  • Kevin and his Team were Excellent!!! The Driver that picked up my wife (Bride) and all the girls in the Bridal Party, was so attentive to my Wife. The entire team was very professional, and i would recommend everyone to go and use Tru Limousine in Linden NJ. the 27 passenger bus was just perfect. The 10 Passenger van that we also used to transport the guys to church was perfect. The driver was there almost 30 minutes before we even needed him. Thank You Kevin for all your help and support on making our day that much less stressful.

    User6301500

    reviews
    5 out of 5
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  • Kevin and his Team were Excellent!!! They were punctual, attentive and Very caring with the needs of the groom and bride!!! They made sure that we were always being taken cared for and we're offering their services. They made sure that my bride was comfortable and that she was not being overwhelmed. Thank You Kevin for the Great Service

    Bill

    reviews
    5 out of 5
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  • Very attentive. Took our bridal party from hotel to church, then to a photo shoot and finally to the venue. Quality of service was excellent, it was the best value for money compared to other vendors we checked. We didn't regret it at all!

    Maura

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    5 out of 5
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  • Tru Limo was very easy to work with and always got back to me promptly. We worked primary through email but was also available to answer our calls. The day of the wedding the limobus showed up an hour early and was clean and fully stocked with everything promised. Stand, our driver, was fantastic and extremely flexible with our timeline. We arrived early to the reception and he allowed us to stay on the limobus and dance/party before we entered. The only downside was that the cooler on the limobus was to small for the beverages we provided so we ended up putting our own cooler on for the ride. I would highly recommend Tru Limo, they provided everything they promised along with our amazing driver! Thank you, it was a blast!

    Megan

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    5 out of 5
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  • After contacting/visiting multiple limo companies in the area, Tru Limo had by far the best rates and quality of limos I'd seen! When I went to check out the party buses, I met with Kevin who gave me a tour of the different buses and went through all the day of details with me. After hearing horror stories of limos showing up late, not showing up at all, etc. I wanted to feel confident in my choice, and Kevin made it easy for me! I booked that day and from then on, everything went as planned! My now-husband even called them the morning of the wedding and asked if the guys could be picked up a half hr earlier, and they were there (early in fact) without any hesitation! Our driver was so great, helping me and the rest of the wedding party in and out of the bus, and even did a special champagne bottle toast at the church. The bus came with additional bottles of champagne, cups, napkins, speaker system for use ..basically anything that you need. If you have a big bridal party like we did I... Read more

    Joanna

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    4.9 out of 5
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  • Driver Ben , was a pleasure to have .

    Alex

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    0.5 out of 5
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  • My best friends wedding was this past Friday, after originally booking a 42 person party bus for him and his wifes special day, they called to inform us that the 42 passenger bus broke down and they would upgrade to a 50 passenger bus free of charge. The morning of we come outside excited and ready to celebrate but instead of the 50 passenger Kevin (the owner )sent a 32 person bus that didnt fit our party. We has to have people sitting on laps and it became a nightmare. Being in the service industry for over 12 years, the client always comes first and we didnt! WOULD NOT RECOMMEND! They would not compensate nor did they have an alternative solution that fitted our needs, instead just caused stress and frustration on what should be a stress free exciting happy day. go else where!

    Peter

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    0.6 out of 5
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  • Would NOT recommend!! My wedding was this past Friday. I called the week before to confirm my 42 passenger bus. At this time Kevin (The owner) tells me that bus is not working but he will upgrade us free of charge to the 50 person bus. The day of our wedding a 32 passenger bus shows up (which does not fit our bridal party) After arguing with the driver and Kevin on the phone, the best he could do was reimburse $150. We had brides maids sitting on top of ushers laps. WOULD NOT RECOMMEND!!!!!!!
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