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Dress & Attire in Willow Grove,
(267) 571-9816
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4.0 out of 5
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  • 25 Reviews


    Shana

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    1 out of 5
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  • I asked mi bridesmaid to order a dress from this website, and it would give an error message every time we attempted to place the order. We reached out via their 'contact us' page requesting assistance and never heard back a single thing! Talk about bad customer service!

    K

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    1 out of 5
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  • When I chose a bridesmaid dress from Toast, Angela (owner) told me they run large and to order a size smaller if between sizes. On Toast’s website, the mfr. chart also says the dresses have extra room. When they came, all but 1 were too small, one had ink stains, and they were packaged in flimsy envelopes. I informed Angela, and she said to report defects to the mfr, but if the mfr did not see a defect, we would be charged $75. I explained that this was a retail issue; we were told incorrectly to size down, but some girls couldn’t even zip their dresses and had to pay for complicated alterations that would change the sides of the dress. Angela again referred me to the mfr and said that size choices were up to the customer; in other words, it was not her problem. Since it was clear she would not admit or correct the mistake, I wrote this: "I understand that sizing information comes from the manufacturer and that it is up to customers to select their own sizes. However, it s... Read more

    responded with the following comments.

    Katie visited our store without her bridesmaids. She was given a personal demonstration by a trained consultant who used Katie's own body to show her how measurements are correctly taken, given a copy of the manufacturer's size chart, and given a dress to try on that represented how she could expect her bridesmaids' dresses to fit. She left happy and proceeded to have her bridesmaids order from us. After the dresses were delivered and we received feedback that they were too small, we suggested that they be returned to us for a size defect inspection since we had given very specific instructions on how to order the correct sizes. No one returned their dresses to us for a sizing authentication, although, one of her bridesmaids did privately share with us the instructions Katie provided her on how to select a size, and we confirmed that these were not the instructions she was provided by Toast Bridal. We recommend everyone local schedule an appointment to be professionally measured and advised at Toast Bridal to avoid situations such as this. Those who are not local should be measured by a professional seamstress or tailor, preferably the same one who will be performing the alterations. One person did send her dress back to us for a stain on the sleeve, which was promptly resolved by the manufacturer and returned to her in new condition. We regret that the situation came to such a disappointing end for our relationship with this otherwise satisfied bride.

    User5595757

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    4.6 out of 5
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  • I was SO hesitant to use Toast Bridal for my dresses. I bit the bullet and gave it a shot despite the horrible reviews previous to me. They said the zippers were broke, color came in wrong, dress was ripped, customer service was horrible and rude, etc. I had none of these problems. My dresses all came exactly as ordered - everthing was perfect. They came sooner than expected, too! Came in 8 wks, I paid $40/dress extra for them to come in 9-13 wks. I used this site because after finding the dress in a local boutique for $220, this was a better deal at $160. HOWEVER, after shipping and the $40 extra to expedite the shipping, it came up pretty close to the price from the boutique, AND the lady at the local boutique was going to give them to me at $200 each including a belted ribon for the waist. Midway through the time waiting for the dresses I emailed toast bridal to check on the order. They double checked the order was being processed correctly and reassured me it was all good :) Very h... Read more

    responded with the following comments.

    Thank you so much for your thorough review, Maggie! We are so glad that you have shared in the satisfactory experience that the vast majority of our customers enjoy. Can't wait to see some photos!

    Katie

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    2.8 out of 5
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  • I ordered a bridesmaid dress on a Thursday morning. By Friday afternoon I hadn't received a confirmation receipt, but my credit card had been charged and I could see that my order was "on hold". I was worried about the delayed receipt and the hold placed on my order, so I contacted Toast Bridal by e-mail (the phone number listed on Google says they don't have customer service via phone, only e-mai). I sent it Friday at about 11am (grain of salt, possible someone was out of the office or didn't have the chance to reply on Friday), but I didn't hear back until the following Tuesday afternoon. What was the issue? I had selected a shipping period of 15-17 weeks and the date was 17 weeks and 2 days away. Customer service determined that shipping takes 3-4 days, so if you do order a dress here-- make sure the date you select is 3-4 days beyond the shipping period. They determined that date was "too close" and I said I was willing to take the risk on shipping being delayed. They requested... Read more

    Gwen

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    4.7 out of 5
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  • Toast Bridal did such an amazing job with our wedding dresses. Everything was perfect! Down to the last detail. The whole team was on top of everything! My MOH ordered the wrong color dress and they were able to change it for us the next day without any hassle. Just one of the many things that they did for us. We got so many compliments on what a beautiful and wonderful wedding it was and we owe part of it to Toast Bridal. I can't say enough about how perfect everything was and we are so greatfull to the gang at Toast Bridal who made our wedding day so incredibly special! Thank you again from the bottom of our hearts!!!

    responded with the following comments.

    Thank you, Gwen!

    Ashley

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    0 out of 5
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  • Words cannot even begin to express how livid I am with my experience with Toast Bridal. Everyone must read this and STAY away from this boutique. Angela does NOT know how to size properly. She makes it clear that once you have purchased, you are stuck with it. No exchanges or returns. However, she advised my bridesmaids get certain sizes. We received the dresses and all of them were HUGE. Luckily, a couple of girls were able to get them altered but spent almost as much as they did on the dress to have them fixed. The other 3 dresses were so enormous that no seamstress could fix them. Angela has ignored all of my emails and calls. We are basically out $650. This was clearly not my fault as I did what she asked and got all the girls professionally measured. Angela sized them in wrong dresses. One girl who should have been a size 10, Angela said to get a size 20 dress. Another girl who should have been a size 12 was told to order a size 22. I went against my better judgement because Angel... Read more

    responded with the following comments.

    Ashley provided measurements for some of her bridesmaids which were not taken by Toast Bridal and were ultimately incorrect. Had Ashley let us know that her bridesmaids' street clothing sizes were drastically different than the dress sizes the measurements she supplied indicated, we certainly would have suggested they be remeasured; unfortunately, there was no other way for us to know that the measurements she supplied were incorrect. The measurements provided were correctly matched to the size chart provided by the manufacturer. We regret that this unfortunate situation occurred with this bridal party and always recommend everyone local schedule an appointment to be professionally measured at Toast Bridal to avoid situations such as this. Those who are not local should be measured by a professional seamstress or tailor, preferably the same one who will be performing the alterations.

    User4160139

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    5 out of 5
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  • Toast Bridal's online store made it very easy to order exactly what we needed (once we finally picked a dress!). I didn't really interact with any customer service reps except to just follow up on my expected ship date, which was always the same as what was originally quoted on the site, so that met my expectations and I felt comfortable knowing everything was on time and processed as promised. As far as sizing, our local tailor measured all my bridesmaids and we just compared them to the designer's size chart that was provided. It wasn't rocket science. The instructions provided were clear. With some minor adjustments by the tailor for the length and some straps taken up a little, everyone is ready to go with no drama or serious issues. This was the probably the easiest part of all my planning. I would highly recommend it!

    responded with the following comments.

    Thank you for your kind review!

    Justine

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    5 out of 5
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  • The website is very easy to navigate and the immediate online customer service is phenomenal! I was wondering if they had a specific dress in stock,and Angela was online to immediately assist me. She even took my email address to double check in the store location the next day! I was discussing measurements with her and told her my concern in measurements for my bridesmaid gown that had been ordered last year. (Hello, Holiday feasts and irresistible sweets..you are the devil!) She provided measurement information that was never provided to me from the bridal boutique where my dress currently resides in New Orleans, LA. Being 5ft tall, I had no idea that the dress is going to sit 1 inch shorter on me. I also had no idea which measurement chart I was to follow due to never having tried on the dress! Angela was a gem and sent a link providing the measurement chart I needed to refer to. If their in-store service is anything like the prompt professional customer service I received over the... Read more

    responded with the following comments.

    Thank you for the lovely review, Justine!

    melanie

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    5 out of 5
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  • My review is based solely on Toast Bridal's online store. I ordered my bridesmaid dresses from Toast Bridal, after an arduous hunt for just the right color and style of dress. I am having a destination wedding, on the beach, followed by an at-home reception in California a month later. Needless to say, having to find a beach appropriate dress that can be used again in a formal ballroom style reception was no easy task. But, I got very lucky and found a W Too dress that would fit both scenarios. I had all the bridesmaids go to a salon in our local area to try it on and get their correct size. But after seeing how much the boutique in my area was charging for the dress, I decided to look around and get pricing. Toast Bridal, by far, had the BEST pricing for the dress – even with the shipping charges the cost was still less than many of the boutiques in my area. At first, I was very nervous about ordering these dresses online – after all, every other wedding I have been a part... Read more

    responded with the following comments.

    Thank you for your lovely review, Melanie!

    Melissa

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    5 out of 5
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  • After reading some of these other reviews, I was kind of nervous ordering from the online store...the reviews were all hit and miss. But my experience with Toast Bridal could not have been better!! Hardly any online bridal shop allows returns, so that is no surprise there. And most of the bad reviews were from in-store shoppers, not online. We chose Bari Jay bridesmaid dresses and studied very closely the Bari Jay sizing chart (although if you have bridal store near you that carries this designer, as long as you know what size your BM needs, fitting a dress should not be an issue- and when in doubt, order 1 size up). The Bari Jay sizing chart is true to size, so I ordered all 5 dresses together. I HIGHLY recommend doing this so the dresses will all be cut from the same dye lot. If we had ordered the dresses from a shop in our hometown, we would've been paying almost TWICE the amount Toast offered (and the dresses we chose all happened to be on sale). The dresses came before the e... Read more

    responded with the following comments.

    Thank you so much, Melissa! Love your profile pic! Gorgeous!

    Jocelyn

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    5 out of 5
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  • I found this salon through Dessy. My daughter found a dress that all of her bridesmaids could wear, but the salon chain in this area, House of Brides, wanted $250 plus alterations. HOB said that the dresses were more expensive in the store because the dresses are cut to order so that they'll match. They said that I could get them cheaper online, but the dresses are pulled from stock in the warehouse and there is no guarantee that they were cut from the same lot and might not match. Their online site claims that THEY WILL NOT BE UNDERSOLD, but when I put in the Toast price for a price match I never heard anything back from them! Proof that the Toast price was great--and it was! Even the shipping was cheap! Since I ordered more than one dress, I paid bulk shipping and that came out to be only $8 a dress including insurance! The absolute lowest price anywhere was from Toast! I was nervous about ordering online, but when I spoke to Angie at Toast I got a good vibe. She assured ... Read more

    responded with the following comments.

    Thank you for your wonderful review, Jocelyn!

    Susan

    reviews
    4.9 out of 5
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  • My bestie (shout out Kriss!) took me to Toast Bridal when I was visiting her at Penn (after we had been sharing links for a month). It was about an hour outside the city but we took the train and only walked maybe 10 minutes to get there. It was very easy to find, organize dwell and immaculately clean and the consultant was firendly and helpful. I'm glad I got to visit and get the peace of mind to place bridesmaids order on their website. I would have ordered them in the sotre but some of my bridesmaids didn't have their measurements yet...ugh Ultimately, I ordered them online and they shipped the dresses to everyone from Tampa to Philly.

    responded with the following comments.

    Thank you, Susan!

    Jennifer

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    4.1 out of 5
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  • We bought four Eden Bridesmaids dresses through Toast Bridal. The actual store is near me, so we ordered one dress actually in the store, and the other 3 were ordered via the website. I felt comfortable ordering the dresses online because I had been in the store first, met Angela, and felt the were reputable. All arrived quickly, within the estimated timeframe. All of the dresses were exactly what we ordered and were much cheaper than other stores we visited. The sizes were perfect and exactly as we expected! My only complaint is that I wasn't able to pick the dresses up myself, and had to pay for shipping. The dresses were shipped directly from the store, which is down the street from me, so I would have rather picked them up myself. Instead, I was told that it would have been slightly more expensive to order them IN the store than online, yet I'd have to pay for shipping if I ordered online. That just didn't make much sense to me - but I wasn't going to argue over $30 f... Read more

    User3161567

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    4.2 out of 5
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  • Ordering my bridesmaid dresses was so easy! I found the pricing to be unbeatable and the dress was exactly what I expected and had been described to me. Thank you!!

    Laura

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    4.4 out of 5
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  • Toast Bridal was wonderful to work with. My bride changed the color of our dresses after I had already ordered mine and Toast Bridal did a great job in keeping me calm and working with me! I would absolutely recommend them to anyone. Thanks!

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