Bottom line, MAKE SURE you list in the TL contract what you expect...audio, video, heat or AC, window blinds that raise and lower, sufficient ice for the wet bar...whatever. And make sure you indicate what you deserve if they do not provide what you paid for. If they won't accept the changes to the contract, look elsewhere!

Arrived promptly, professional service, excellent vehicle quality. Very happy we hired them!

TL did a great job with my wedding last weekend! We used a 25 person shuttle to transport the groomsmen and out of town guests from the ceremony to the reception/hotel. Katrina was easy to work with and very thorough. The price was SO reasonable. I never thought I would be able to afford this service, but it was such a nice touch for our guests who had already spent lots of money and taken hours to get to our wedding.

For my daughters wedding on 8/18/18, she had an exceptional driver his name was Al. Her Reception was a Lavera Party Center in Willoughby Hills. He went above the call of duty. While I was busseling my daughters dress he stood there and held her train so it wouldn't touch the black asphalt in the parking lot. It took a really long time but he was a big help. When I was half way done he went to the front of my daughter and held his jacket up to block the hot sun. He told her "Heather I don't want you to melt" You have an exceptional employee working for you! Not alot of people have a big heart like Al does. He's definitely has a 4 star rating in my book. I will definitely use your services again in the future. I would definitely recommend your services to everyone. Sincerely, Beth G

Thomas Limo is a great company to work with. Sam in the office is so friendly, helpful and quick to respond to an email. Our limo driver was great! She got our drinks and coolers ready for us during the ceremony and she took pictures of us on the party bus before we left our venue. She definitely went the extra mile.

Great service from Thomas Limosine. I would highly recommend!

Thomas limousine provided transportation for our wedding and did a fantastic job! The vehicles were very clean and arrived on time the day of the ceremony. The staff that works at Thomas limousine took the time to make sure I was happy with the vehicle I selected. I was able to go to the garage and look at the vehicles myself. They took the hassle out of transportation for the day of the wedding to accompany our wedding party of 12. We needed a little extra time to take photos after the ceremony and they accommodated us for it. They told us “We are here for you as long as you need us.” They billed you later for the extra time. Their prices were fair.

This was hands down...the BEST part of my wedding. The morning after the wedding, I asked the entire bridal party + their dates what their favorite part was and unanimously, they said the party bus. We ordered the 26 person limo bus. Every part of the process was so smooth from the get go - Speedy responses to emails and extremely pleasant people to work with. The driver was so attentive - Helping everyone get on the bus, helping take all of our bags, luggage, coolers and getting them situated. He was truly there to help and serve in any way possible. There was a jack to play music from your phones. The driver made stops whenever necessary and was very flexible. Without a doubt, this was the best decision I made for my wedding. I would choose Thomas Limousine over and over again.

They were so fantastic!!! I worked with Patty who was an absolute delight! She was so helpful and had everything organized and was so on top of it! She even without me asking had signs on the shuttle. They were very reasonably priced and the service was great. The shuttle driver made sure to tell me he was going to make as many runs as needed until all my guests were back to the hotel.

TL Limousine was on time and very professional. Our bus driver was very nice and helped carry onto the party bus the ice chest of champagne. For the first part of our ride the bus stereo system wasn't working which was a little frustrating. Eventually the bus driver got it to work though. The ride down to the church was very rickety and loud but we only had like 13 people in it so it was half empty. The trip up to the reception with the whole wedding party I didn't notice the squeaks at all. Overall the party bus was one of the highlights of the whole day! We got to the reception 15 minutes early and we asked if we could stay on the bus for the last 15 minutes and the bus driver agreed which was awesome! Overall I would use their service again.

We were generally satisfied with our choice in Thomas except for a few wedding day hiccups. Leading up to the wedding, they were very accommodating and friendly on the phone, able to change our schedule quickly as needed. We think maybe our last schedule change early within the week of the wedding may not have made it to the drivers, because while they were on time at their first stop (bus and limo), there was confusion about where they should be looping even though their email had confirmed our schedule. Additionally, it seems to the limo driver was thrown off by some of the marathon road closures, which caused the loops to have a slight delay, which is certainly okay but I think we had just wished there was a little more pre-planning to allay some anxieties. Then the limo actually broke down, which they were able to remedy quickly by sending a new vehicle, but the only reason the bride and groom were able to have room to ride in this limo is because the bus driver had made a mistake... Read more and looped back to our ceremony venue instead of going straight to the reception. They also didn't seem to have the bride or groom's phone number on file and showed up to the hotel looking for the bridal party who was already at the ceremony site. All in all, it was kind of a mess that happened to work out very well. We chose Thomas based on the excellent reviews, and we were generally satisfied, but we felt we didn't get the excellent service other reviewers had endorsed.

Arranged to pick up family members at Cleveland airport. International flight was delayed. We contacted Thomas was told we would be billed for the original pick up time and an additional charge for late pick up. Stopped payment on the credit card we had on file

We wanted to rent a party bus to transport the wedding party around for the whole morning/day of the wedding, and then to shuttle guests from their hotels to our venue. We were able to get one bus for the whole day from Thomas Limo, and it was super simple to add an hour the week of the wedding once we finalized the timeline. Both drivers were very professional, and our guests enjoyed the convenience. There was a small hiccup when the final itinerary didn't reflect the schedule we had requested, and a few of us were stranded. The company quickly apologized and offered a generous refund. My one tip is to double-check the final email itinerary they send you after the final meeting and double-check it matches what was discussed!

I wish that this could be a better review but here we go. I booked Thomas Limousine for my wedding. We booked a party bus to shuttle us from our hotel to take pictures from 12pm-4pm and we booked a shuttle bus to shuttle our guests from their hotels to the venue from 3pm-5pm and from the venue back to their hotels from 9pm-12am. Johnny L was our party bus driver. He was prompt on time to pick us up from our hotel and did a great job driving us around for pictures. He dropped us off at our venue at 3:50pm. As we got off the bus, we had our first and only quick conversation with him. He informed us that he would be the driver for our guests as well. We said ok and handed him an envelope with tip money and went on our way as he finished unloading the bus with our coordinator. Fast forward to after the wedding. I receive an email that I was being charged an extra $213 for overage fees of the party bus. Now, we booked the party bus from 12-4 and he dropped us off at 3:50 so how d... Read moreid we go over our time? I emailed the company and after several emails back and forth, I was told that the party bus was used IN ADDITION TO the shuttle bus to bring our guests to our venue. When I inquired as to why they used the party bus, I was told that it was authorized by myself and my husband. If it was authorized by us, why would I be upset and emailing about overage charges? That conversation NEVER happened. In fact, several weeks before the wedding, I upgraded my shuttle bus to accommodate ALL of our guests. There were enough seats on the shuttle to pick up all our guests at the 2 hotels they were staying at. There was NO reason the party bus should have been utilized in addition to the shuttle bus and it was never authorized by my husband or I and there were plenty of witnesses to account that that was never a conversation between us and the driver. Regardless, the company attacked me in the emails basically calling me a liar and finally refunded my money in the end.