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Venues in Matthews, NC,
(704) 882-7888
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4.0 out of 5
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  • 11 Reviews


    Daniel

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    2 out of 5
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  • Emerald Lakes has great potential to be a top wedding venue in the Charlotte area. The space and greens are gorgeous, and the variety of packages offer options to those looking for an all-inclusive venue. Unfortunately, what is lacking from Emerald Lakes is a well-versed and well-run events department. To begin this review, please know that no wedding is perfect. This review is to solely share our wedding experience and draw attention to the issues that were experienced. Our wedding was booked in September 2018, roughly 14 months out from the actual date (11/09/19). We decided on the Indulge package ($95 a person) which was their best package that they offered at the time. The main thing we loved about this package was that it had an open bar package, featuring premium liquors, for both the cocktail hour and reception. The package also offered a day-of-coordinator, which would alleviate a lot of the wedding-day stress. Unfortunately, during the 14-month span of we... Read more

    salsabeel shamudeen

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    2.2 out of 5
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  • I got married here in October 2019 and had originally booked the venue back in May 2019. In that 5 months time, the wedding coordinator had changed multiple times. The woman that was there when I booked the venue, Tracie, was very helpful and responded quickly. But as my wedding was weeks away, it seemed like there was no one working there. As I was told when I signed the contract, our final headcount and payment was due 2 weeks before the wedding. So when that time rolled around, I emailed them sending my final headcount, and how many tables I needed, and asked for them to send the invoice. The next day they responded back with a blank card authorization form. No invoice, no final amount, no information on how much the total was. I was confused and emailed back asking for the amount I’m supposed to pay (I’m not just gonna hand over my card info without knowing what I’m being charged). A few days went by and I still hadn’t received an invoice, so I called the office, no online ... Read more

    Jasmine

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    2.2 out of 5
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  • This Venue is Beautiful! The location on the golf course was amazing. My downfall with this venue is that the Venue Coordinator is terrible at communication. I would call the venue to get in contact with "Amy" the Venue Coordinator and the voicemail box would be full. I tried reaching the general manager and he never returns your call nor does Amy. I had to continuously just drop by the venue to be able to talk to somebody. This process went on up until the month of my wedding. Thank God for my Day of Coordinator who was able to handle situations and problems that came about. My Day of Coordinator had to Change my table Linen colors due to Amy not writing down the right colors I requested. On my wedding day the venue authorized for another wedding party to have Rehearsals all while my vendors were setting up. I thought that was a very unprofessional move of them to make. But overall, The Catering staff was Awesome and the Venue is Amazing. They just need to work on their professionalis... Read more

    Kerry

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    3.4 out of 5
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  • TL;DR - Tons of potential, not living up to it, needs new management, but can still be great if you're up for a DIY experience and are extremely proactive. This will be cross-posted on The Knot. ----- The Actual Review ----- Emerald Lakes *should* be the ideal venue. The main room is lovely, the bridal/groom suites are well appointed, the bar/pub in back is super fun, the grounds are beautiful, the parking is vast, and the outdoor area for cocktail hour is quite charming at sunset. Plus, fire pits and corn hole! And the pricing is pretty reasonable. When we first looked at it, we were immediately sold. We booked the venue in Dec 2018. Between then and our wedding in Sept 2019, management changed twice. Actually, that's a lie. There was no management. There was a wedding coordinator, Amy, who has tons of positive reviews all over the internet. She was great. She left, and then everything kind of fell apart. Let's start with the contract. Folks, there's no contract. There's a... Read more

    Hali

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    4.8 out of 5
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  • I was nervous about this venue once I selected it. The first girl I was working with would take days to respond and was very hard to get in touch with. Once Tracie took over everything was fabulous! I was planning everything from Hawaii and she was so responsive even if I texted her a little late in the evening due to time differences. She was also my day of coordinator and I am so so happy she was. I literally didn’t have to worry about anything on the day of! Guests raves about the food too!

    responded with the following comments.

    Thank you so much for your positive feedback! I was so happy to be a part of your special day and everything was absolutely beautiful. Congratulations again to you and Josh; I wish you both nothing but the best.

    Kari Lawrence

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    5 out of 5
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  • We loved The View at Emerald Lake from the first tour! I am not a golf course bride and thought there was no way we could afford this place but the venue & staff were awesome & very affordable! There was some switching around January/February ‘19 but once Tracie took the reigns she met with us and put our minds at ease. She was very responsive to all my questions and very helpful. We did a lot of decorations ourselves and the way Tracie & her team put everything together was beyond expectations! Our guests raved about the food and service! I was sad about the weather that day (the outdoor view is phenomenal!) but Tracie and her team set up the indoor ceremony space and it looked beautiful and then they quickly tore that down during cocktail hour to get ready for the party. Tracie and our DJ All the Right Grooves had worked together in the past and you could tell- everything just flowed and was easy. I recommend this venue to anyone! Food, service & people were all fantastic! I want t... Read more

    Raquel

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    5 out of 5
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  • We searched for a venue that can provide it all and we found it! This place was fairly newer than most venues and they keep adding to their property and their packages. We loved working with Tracie! She took over Amy's job as Event Coordinator and it was all done seamlessly and without a hiccup. She was very thorough and organized and the day of the wedding she worked so hard to make our day so special. The food was delicious and even with us changing the timeline as the day went on she was able to make everything run smoothly. The bridal suite and grooms lounge were comfortable and the venue has more than enough space for large weddings. We got married on the hottest day of May it seems and were able to keep our guests out of the sun before the ceremony started and during cocktail hour by moving them into the restaurant/bar area. We had such an amazing time and our guests loved the venue and service. Thank you Tracie and staff!

    responded with the following comments.

    Thank you for your kind words! It was a pleasure to be a part of your special day and I wish nothing but the best for you and your husband.

    Jessica Hall

    reviews
    5 out of 5
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  • The venue is gorgeous and the staff went out of their way to make sure we had everything we needed. Amy and Justin went above and beyond to make sure that our day was both beautiful and stress-free. It truly was my dream wedding. I can't imagine having a more perfect day!

    Katelin

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    5 out of 5
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  • I can’t say enough wonderful things about this gorgeous venue. Amy and Justin went above and beyond to make my daughter's wedding reception the best we could have ever asked for. They worked with us on our ideas and were extremely accommodating. The seated dinner was in the main banquet hall for 245 guests that turned into an amazing dancing area once the cake was cut. Guests enjoyed the sports bar area and the beautifully lit patio area with two fire pits throughout the night. The weather could not have been any better than it was allowing the sides of the building to be raised for added enjoyment. If I could give this venue 10 stars I would.

    Jasmine

    reviews
    5 out of 5
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  • My husband and I got married here on June 2. We were very pleased with everything. The staff went above and beyond to make sure our guest had everything they needed. The venue is beautiful. The decor in the bridal and grooms suits is classy and fits the occasion perfectly. This was the perfect place for our big day.

    Hiba

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    4.7 out of 5
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  • We did our wedding at The view at Emerald Lake. It is a beautiful golf course and a stunning venue for weddings. I had a bit trouble in the start in communication with the staff. We didn’t get call back few times but after going there and visiting their office I felt very comfortable and taken care of with the help of Amy. They were very accommodating and after that I had prompt email replies and communication. Everyone at the wedding loved the venue and got many compliments. I got ready at the venue as well and the bride room is very pretty and looks really good in pictures but I think they can update the lighting as it seems a bit dim in there, other than that its perfect for getting ready and also they have nice grooms room. I would recommend the venue to anyone.

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