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Venues in Buckley, WA,
(360) 761-7200
Overall Rating
2.5 out of 5
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  • 19 Reviews


    Raymond

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    0.5 out of 5
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  • Josh Tracy quickly responded for our first meeting December 24, 2017. He asked if I could put down a $1500 dollar cash deposit, I said maybe... how about I just pay the $3250 up front with my credit card? He agreed. We signed a contract then went somewhere in the castle to make a copy, but came back with an excuse that the copier is broken. Little did he know my Discover card sent me an electronic receipt. I have not heard anything from Josh Tracy and I have tried many times per day the 360.761.7200 number as well as the 360.761.9671 number, the customer service @Tracycastle.com and [email protected] Still Josh and Bart are illusive. Took the money and not heard from since December 24, 2017. I have contacted Discover card and they have started the dispute process. Should have resolution within 30 days from 13 February 2018. Unfortunately we already paid vendors and sent out invitations. So this really is tremendously disappointing, agravating and extremely stressful. Probably ... Read more

    Raymond

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    0.1 out of 5
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  • Josh Tracy is quick to have you come in for a tour and quick to take your money. After that good luck ever hearing from him again. Even after repeatedly calling all numbers and emails provided, no luck. 360.761.7200 or 360.761.9671 are not active numbers. Started the dispute process with my credit card company and will have resolution with 30 days. I haven't heard from Josh Tracy in 4 months. Nothing. Really sucks because we sent out invitations and hired vendors.

    Fred

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    2 out of 5
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  • I recently attended my nieces wedding at Tracey Castle. It is a nice venue but a bit run down and unattended. The parking situation is a bit ridiculous. The most disappointing point of this review is lack of attention and professionalism demonstrated by the staff and the owner himself is a bit off... The food is mediocre at best and minimal staff to handle the duties during the reception was a big issue. I'm aware of what was paid for this event and i think you would be advised to look into another venue...

    Kim

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    2 out of 5
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  • It has been awhile since someone has left a reveiw. I wonder why? This is not a venue I would recommend at all!!!! For the amount of money I just spent on my Sons wedding it was not worth it! From "ok" food to over flowing toliets (which 3 hours before the wedding we paid to have his septic pumped), to filthy rooms and carpet, to no condiments or salt & pepper, unprepared staff (who ended up being awesome with my instruction) to a "MIA" owner/coordinator, Bart..... The staff all lives there with Bart, which is weird because they get kicked out of their rooms for a day so they can be used as Bride/Groom suites. I could go on & on. If you want to use this venue, do not expect it to go well, or with no stress. 3 weeks before our event they changed our florist & coordinator, so NO ONE was on the same page!!!! Thank God it ended up perfect for my Son, but only because my friends and family stepped in to pull it off!!!!

    Rubi

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    1 out of 5
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  • We booked our wedding a year In advanced and on the day of the weeding we didn't get what we paid for. No valet, security, bartender, or waiters. We paid food for 100 guest and there was only enough for 70. The only bathroom at the brides suite had no water running. The place was dirty my family had to clean and serve the guests. After the honeymoon we emailed, tried calling and the emails would bounce back and the phone was disconnected. I had a bad experience overall I would not recommend this venue.

    Lindsey

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    1.4 out of 5
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  • My husband and I got married at Tracy Castle August 2016. This place could be so much more...... The staff were all very very nice but the lack of detail, cleanliness, organization, and communication made our engagement EXTREMELY stressful and the wedding was not much better. Our wedding day was beautiful because of the rental companies we used and our amazing family, friends and my bridesmaids who helped out on our big day when it started out poorly. What really mattered in the end was we were surrounded by love, our families and friends. That being said if we had it to do over we would have picked a different venue. Our biggest regret was getting married here.

    User3974914

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    4.6 out of 5
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  • From what I have experienced of Mr. Bart and his crew at Tracy castle they are a wonderful venue. He does seem a little spacy and lost my original contract but was flexible with working with me. The amount of service that you get for the money that you spend is outstanding and I wouldn't want to go anywhere else

    anthony

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    5 out of 5
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  • We are getting married this year on August 27th and just want to post on how incredibly organized and professional Bart is with The Castle. We have yet to do more things like tastings and figuring out the rest of it but for the most part it is all taken care of by them. Bart has been very generous with us and has been nothing but working with us throughout our engagement. We cant wait to see the good things to happen at the castle on our big day.

    User4827440

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    5 out of 5
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  • The owner is amazing very helpful and professional. The grounds are absolutely gorgeous and manicured. The staff goes above and beyond to make your day special and they are most definitely worth the price. Go check them out. I'm so glad I booked my wedding with them.

    Jaime

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    5 out of 5
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  • My husband Josh and I got married at the Tracy Castle in January and loved every moment of it. The Castle is a beautiful setting that feels secluded from the rest of the world on your wedding day. What we loved the most is that it was all-inclusive. They were flexible about allowing us to bring in our own photographer who was a friend of mine. I got to meet all the vendors in one day called their "Friends of the Castle Meeting." I got most of my wedding planning done at this time. The Chef was wonderful and very professional, the florist had great ideas to go along with what I was envisioning for my ceremony and reception. The pastry chef had so many options for my cake. There were so many options and everyone was very nice and flexible. The prices are very competitive here and after doing the numbers myself, I found out that I saved a lot by using the Castle services. If you go out there for a private tour, they will put together a customized quote for exactly what you are looking to ... Read more

    Tyler

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    4.8 out of 5
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  • I just recently had my wedding at this place (August 2015) and to be honest, a few of the reviews i have read in the past about the castle scared my bride and I. However, the castle and Bart himself were extremely accommodating for our wedding and were very helpful the day of the wedding. A few things i loved about the castle that we were unable to find at any other venue...1) we were able to have any of our own catering/hired help, 2) the castle was in AMAZING shape and cleanliness the day of the wedding, 3) we were able to have indoor or outdoor depending on the weather the day of our wedding at no additional costs, 4) no limit on guest count, 5) we were able to start getting ready there at 9am and had the castle until midnight. Our pictures turned out incredible having the castle in the background, and i was able to give my now wife the "princess in a castle" wedding she always wanted. Additionally, even though we had the ceremony and reception outside, our guests were able ... Read more

    meghan

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    4.8 out of 5
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  • Okay, I am a princess and have always had in mind what I have wanted since I was a little girl. When I finally got engaged I wanted the perfect place with no restrictions on my dream wedding. With that said, after my long search I finally found the Tracy Castle. I actually didn't find it online but a co-worker said that she attended a wedding here and that it was the best wedding she has every been to. I went and toured this place and that is when I met Jake. Chris and Jake hit it off at the beginning, and I fell in love with the venue when I pulled through the castle gates. After meeting with Jake and saving my date I only had several other meetings to schedule. Jake was our point of contact from the start. I was impressed with his customer service. He even texted me sometimes just to see how my day was. My extravagant princess wedding was on a tight budget. Jake was very flexible and offered some great cost saving tips. He says he is my account manager, but he is much more than t... Read more

    Cindy

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    4.9 out of 5
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  • I contacted the Tracy Castle in a desperate situation. It was late November and my family had no where to go for Christmas Dinner. I had attended a birthday party for my Grandson earlier and that was such a great experience with a bouncy house in the indoor racket ball court and the kids having plenty of room to run around I started thinking this would be a great place to have Christmas Dinner. You see I am from a family of six children and now that we are all grown up with children and grand children of our own there was no one house we could all be together. So I contacted Josh and asked if he would rent us the lower half for our Christmas Dinner on Christmas Day. To my surprise and delight I received a phone call back saying that it would be there treat to allow us to all be together Christmas Day. We had full use of the kitchen, tables, chairs and we brought our own food and dinner ware. They were all very professional, the place was open and ready for us when we arrived, everythin... Read more

    User3548917

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    0.2 out of 5
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  • This vendor humiliated me and my wife on our wedding day. Our contract was not completed in terms or what we agreed they would prepare leading up to the day and many items we had paid for on our date were simply forgotten, with no apology or any sign of remorse. A few of the staff live there and they wouldn't even pick up dirty clothes or vacuum the whole of the venue. The state of the property was the single biggest complaint. Many areas we cleaned ourselves and others we had to multiple times nag the staff to clean but many were not taken care of at all. Before dinner was my father removed dishes with old food on them, the whole area was dusty, and most rooms had beer bottles in them right up to the start of the event. even the speakers that your are required to use are worn out causing them to spike and sound flat. I cannot begin to stress enough how poorly this venue delivered on it's promise. Once they have your money they start making excuses on why what you p... Read more

    Amanda

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    2.8 out of 5
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  • The castle was great when I went for my tour of the property and when I made my down payment. From there I should of seen the warning signs as it went down hill from there. At my "friends of the castle" meeting all the vendors work very hard to hide prices from you. They also try to get you to buy more then you need. Then after meeting with the vendors you go and sit down with Bart and go over all the details. That's where even more money is tacked on for little things. In the middle of winter they wanted me to pay for a carriage ride. Anyone that knows washingotn in the winter means rain. Why would i go outside in the rain in the evening. From the moment we made out first payment it got even harder to get ahold of the people there. It would take multiple calls and emails to get then to respond back. And then after we made our final payment we never heard back from them til the day before the wedding to confirm we were still coming. The morning of the wedding when we arrived... Read more

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