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Planner and Officiant in Galveston, Texas,
(409) 765-9333
Overall Rating
4.7 out of 5
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  • 17 Reviews


    Thomas A.

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    1 out of 5
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  • If I could give this company 0 stars I would. We planned a wedding at the beach. Everything went as expected. We were supposed to get our wedding pictures within a few weeks. We heard nothing from the planner. We reached out numerous times. Finally we heard that all of the photos that we payed $500 were lost. My wife was heartbroken. At first they refused to refund any of the photo money. After going back and forth they said they would refund the money. Three weeks later they sent only part of what we paid. We were in formed that we got a discounted rate other than what we were quoted and would not receive the rest which we were never informed of. After ruining one of the most important days in a couples life you would think they would make it right. Guess not. Horrible customer service.

    responded with the following comments.

    On the day of this wedding, everything went beautifully. The photographer took lots of photo's but unfortunately he lost them. This is the first time this has happened and we sincerely apologize on behalf of the photographer. We know the importance of your wedding photo's and we wish there was some way we could recover them. The photographer did try for a couple of weeks to recover the photo's but was unable ot. The photographer did reach out to the bride to let her know that the photo's had been lost and she misunderstood him to say that he wouldn't refund their money when in fact he said he could refund their money but he would rather see if he could recover the photo's. I advised him to go ahead and refund their money which he did. This couple mistakenly thought they were charged $500 for the photo's but when they changed their package right before the wedding, they went with one of our budget pre-designed packages in which the services are offered at a discounted rate - which is why they are called budget packages. The original package I sent the groom's mother back in May was a custom package of services listed at their full retail prices. She paid the deposit and said the couple would get back with me on which services they wanted. We tried numerous times to reach the couple over the summer and confirm what services they wanted but they never responded to our emails or calls. Two weeks before the wedding the groom finally emailed us and said they didn't want to pay that much for the wedding and told me what services he wanted. I suggested one of our budget packages where he would be able to get the services he wanted at a discounted price. He was not charged full retail price for the photography service as part of the budget package. The photographer was paid $375 for this wedding and that is what was refunded to them. We also tried to offer them another photo session but they declined.

    Brooke H.

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    3.4 out of 5
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  • I was very happy with them at first, they meant with me several times before the wedding. They helped me find vendors and other things I needed for the wedding, they went to my cake tasting and my food tasting and was very involved. I had several meetings about how i wanted the wedding to go and I filled out several information forms of all the details i wanted. I did everything I was supposed to do and paid in full before the event. However on my rehearsal day they just let the pastor take over who ended up having us recite our vows (awkward) and they didn't take control over the situation. I had a lot of family and i was nervous and i needed my coordinator to coordinate and she just stood back, she didn't suggest practicing with music or ask me if i liked the way everyone walked down the aisle or go over timing with music or any details. It was a mess. I had to take more time out of the day and make sure to practice the timing at the Hotel on my own with the bridal party. Then on my ... Read more

    responded with the following comments.

    Wow! What a delightful couple! We worked extensively with the bride to prepare for her wedding. We attended many appointments and had several consultations to make sure we got everything just the way she wanted it. They were such a nice couple, a pleasure to work with and everything went smoothly, including the wedding day which we thought went great. So you can imagine my surprise when I received an email from the bride about how unhappy she was with our services. We rarely get negative reviews and this particular bride had so many issues that we felt it necessary to express our side of the event. We did meet with the bride many times for consultations or vendor appointments. Everything went smoothly. We prepared an itinerary for the bride and she approved it. However after the wedding the bride sent us an email describing all the things she was unhappy with. We were very surprised as we thought the wedding went great. So did all the other vendors and their families came up and told us what a great job we did so we were really surprised by this email. We addressed each issue, not to be giving an excuse but to explain that most of her concerns were with the services of the other vendors. So we informed her that she would have to discuss those issues with them as the contract for service was with them and not with us and there was not much we could do to remedy the situation with those vendors other than to express her concerns and we did that. Her being upset with the rehearsal is news to me. She never mentioned in her email that she was upset with how the rehearsal went. This is the first time I'm hearing of that. Ministers/Officiants are usually not present for the rehearsal but if they choose to attend we accommodate them. We went through the processional twice and once the couple is standing in front of the Minister I usually let him take that time to give the couple any last minute instructions. Their Minister was actually a Minister at a church they attend and they had been meeting with him several times prior to the ceremony. We had no way of knowing what he was going to say and he proceeded to go through the entire ceremony with the couple. It was a little awkward, but I felt that it would be rude and inappropriate for me to stop him and tell him he couldn't say that. The bride never indicated to me that she was upset over it. We exchanged a few text messages after the rehearsal in which she said it was a little awkward but not that she was upset over it. We also rarely conduct a rehearsal with music as the DJ is usually not present at the rehearsal. However, if she had requested that we practice with music, we would have absolutely honored that request. We could have even used our phones for the music. She never said anything. She did have a very detailed processional and we had a discussion about it and practiced it at the rehearsal; she wanted her entrance to be at a precise moment in the song. After we had gone through the entire processional and recessional we asked the bride, groom, bridal party and parents if they understood when and how they would enter and everyone replied that they were good, no one had any questions including the bride. On the wedding day, the processional went exactly as we had practiced and the bride entered at exactly the moment she had wanted. Even the DJ was impressed. As for the other vendors not setting up the decorations the way she wanted...the bride arrived at the ballroom early, just as we were finishing up and she came in to have a look and said that everything looked great. We even asked her about the placement of a couple of items and she walked around and looked at everything. We asked her if she liked it and she said it looks great. Had she informed us of any changes we would have accommodated them at that time. Just prior to the ceremony we turned on all the LED candles and everything was working fine. However, in her first email to us she stated that several of the candles didn't work and why didn't we replace them. We let her know that the vendor providing the decorations did not leave us any extra candles so we were unable to do anything. We did not notice any candles that were not working. We did have one of the globes on the chandelier centerpieces get broken by a guest. She also accused us of wasting her sparklers stating that a family member saw one of us burn up a bunch of sparklers. I explained to her that prior to the formal departure we counted out exactly how many sparklers we needed to have one for each guest. We did have a couple extra ones as some of the guests had left, so we lit those and held them up to add to the effects of the photo. After the couple got in the horse carriage (that I arranged for them) the guests started handing their burning sparklers to the coordinator. She had to hold them and let them burn out because once they are lit, you cannot put them out, they have to burn out. So she had a bunch of sparklers in her hand from all the guests, not because we wasted them. In her email she expressed that she expected some compensation for our terrible service and at least for the wasted sparklers. I explained to her that often times a family member will see something and not really knowing what's going on, assumes that it is something bad. She had one unopened box and several packages out of the first box still left over. Nothing was wasted. As for us being MIA or unavailable that simply is not true. We were always either in the ballroom or the kitchen adjacent to the ballroom. I stood in the ballroom and watched the bride dance. She appeared to be having a really good time so I didn't want to interrupt her. The groom did come to me at one point while I was in the kitchen to request that we go ahead and do the bouquet and garter toss. And yes, I was on the phone. I was trying to locate the venue manager because the photographer wanted to do some night shots and was asking if there was any lighting outside. I wasn't able to find her on the property so I was calling her to find out about the lights. We actually did the bouquet and garter toss a little early because the bride was afraid that too many guests were leaving early; so we went ahead and had the bouquet and garter toss. Guests leaving early seemed to be a real hot button with this bride. She mentioned to me on many occasions that she didn't want guests to leave early. So I had a conversation with the DJ and asked him to make some announcements about staying till the end because we had a big sparkler send off planned, which he did a great job of working the crowd and getting people to stay. He even got on the dance floor with everyone to work the crowd. I told her prior to the wedding that people might want to leave early as the wedding was on a Sunday night and lots of folks might be worried about getting home at a decent hour. Her reply was that we were supposed to "Make" things happen not just let them happen. I tried to explain that there are some things that are just out of our control, like guests leaving early. There still seems to be some confusion on what exactly were we supposed to 'make' happen. I can say with all certainty that this wedding required a great deal of coordination as the bride had very detailed instructions on every aspect of her wedding. I can also say that everything went almost exactly as we had it on the Itinerary that she approved. The only exception was the bouquet and garter toss and they actually happened a little earlier due to her request. She had specific instructions for everything including not letting anyone in the ballroom until they were finished with photo's and were ready to make their entrance down the staircase. And now I'm also reading for the first time that she doesn't think we deserve our tips so I will be refunding those to her.

    Justine H.

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    5 out of 5
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  • Absolutely the best experience we could have ever imagined!!! We wanted an intimate ceremony for just us on the beach. I'm so glad I found TWE because of the many package options and affordability. Jane is wonderful and I can't wait to see the photos because the photographer was amazing. I know they're going to be great. We went simple but it's exactly what we wanted. It was a beautiful and memorable experience. We definitely recommend The Total Wedding Experience- no matter what your wedding plans. They are awesome to work with. And hopefully we'll be using them again in five years for a vow renewal on the beach!

    responded with the following comments.

    Thank you so much Justine & Casy! You were delightful to work with and I'm so happy we could be a part of your special day. Best Wishes & See you in 5 Years! Jane, Beverly & Andre

    Alexandra G.

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    5 out of 5
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  • I was so glad to hire Jane and her team, they were great to work with and would recommend them.

    Shykeeda S.

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    5 out of 5
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  • We had such an amazing time at our wedding. It was absolutely beautiful. It exceeded my expectations and my guest all enjoyed it as well. Jane and her Team really put everything together and it look like we had planned it for over a year when in actuality our cruise wedding got cancelled due to Covid 19 and had to book with her last minute. She had less than a month to pull it together and I feel that it came out better than it would have onboard the ship. Thanks Jane and Team for being so on top of things and being so responsive to all of my e mails, calls, txt, and last minute changes. You all are hands down the best vendor I have ever worked with.

    Danielle

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    5 out of 5
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  • Jane, Amber, Beverly, and the entire crew at The Total Wedding Experience! You are amazing! You went above and beyond our expectations. You made our dream a reality. They are truly the best. They will ease any fear and take care of any wants and dreams you have! Thank you, Jane and Amber! Yall are the best!

    responded with the following comments.

    Hi Danielle! Thank you for the sweet review! It was a pleasure to be a part of you and Michael's special day. We are so happy that after a year and a half of planning with us that we were able to make all of your dreams come true. What a beautiful couple, inside and out! We wish you both many years of happiness together. Best Wishes, TTWE

    Caroline

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    5 out of 5
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  • We love The Total Wedding Experience Team. Jane, Sharon, and Amber, we send our appreciation and thanks.

    responded with the following comments.

    Hi Caroline! Thank you for the review! It was so much fun putting your wedding together and we enjoyed every moment assisting you with your wedding day needs. Everything turned out absolutely beautiful, just like you on your special day! We hope that you enjoyed your honeymoon cruise afterwards and continue to love each other throughout the rest of your lives. Best wishes to the both of you! Kind Regards, TTWE

    Connie

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    5 out of 5
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  • Our special day was amazing thanks to Jane and her staff! We arrived to Galveston the day before our wedding from Colorado, and everything was ready for our big day! They are very sweet, kind, professional and organized! I would highly recommend them for anyone’s wedding!!

    responded with the following comments.

    Hi Connie! Thank you for the kind review! You were both the coolest, sweetest brides and we truly felt it was an honor to be a part of your magical day. We are so very happy for the both of you and wish you many years of happiness together. Thank you for choosing us to be a art of your special day! Kind Regards, TTWE

    Ikae

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    5 out of 5
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  • Jane Park and her team are exceptional, I hired her for Day of Coordination and when I say her team went above and beyond. I didn't have to lift a finger. I was married on Crystal Beach and not only did they take the ferry to get to the Villa, but they served food, were bartenders and even helped us prepare some of our sides. I recommend them for your wedding, you won't be disappointed.

    responded with the following comments.

    Hi Ikae! Thank you for the review! We enjoyed being a part of your special day and absolutely loved getting to know your family and friends. What a beautiful wedding for a stunning couple! We wish you many years of happiness together. Kind Regards, Amber Spivey

    Megan

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    5 out of 5
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  • Exceeded my expectations! So Professional, so friendly and definitely the BEST! Thankyou for making my ceremony beyond perfect!

    responded with the following comments.

    Hi Megan! Thank you for the review! We were happy to be a part of your special day. Best wishes to the both of you! Kind Regards, TTWE

    Bre

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    5 out of 5
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  • We are so glad we hired Jane!! We wanted a small intimate wedding and Jane was perfect.

    Venus

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    5 out of 5
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  • Jane Park and her entire crew were wonderful to work with. My groom and I were extremely happy and pleased with their services! From rehersal, we knew that we made a great choice with selecting The Total Wedding Experience.....it was a GREAT experience! Thank you again Jane!!!!!!!!!!!! I am all smiles.

    Perla

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    5 out of 5
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  • Jane Park was our officiant on our wedding day 7.11.15. Her & her crew assisted as our wedding coordinators. I wasn't sure at first if I would even need a coordinator & thank God I did! Jane & her girls (sorry I forgot their names) were very professional. They were helpful in any way you can think of. They were amazing . Made my wedding day even more amazing. Everything went smoothly. I didn't have to worry about a thing... not even about getting my drink because they kept my glass full. I was a very happy bride!!!! These girls rock!!!! Thank you for the wonderful service

    Amber

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    5 out of 5
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  • Jane Park was the officiant for our union in Crystal Beach. At first, I was a little nervous having someone perform the ceremony that I did not have a personal relationship with, but Jane made it a ceremony to remember! She was kind, relaxed and eloquent. Her ceremony staff was attentive and professional. I had no worries on that perfect day and it allowed me to fell like a queen!

    Tina

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    5 out of 5
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  • Thank you Jane and your team for everything you do.

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