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Travel in Maryville,

The Sand Lady from Royal Travel

1004 West Broadway Avenue
Maryville, TN
Services: Travel | Login to save vendor
(865) 977-1402
Overall Rating
4.9 out of 5
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  • 58 Reviews


    Emily

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    5 out of 5
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  • We booked our honeymoon through this company and recently had to change the dates of the honeymoon due to COVID (no one is surprised by that! haha!). Prior to us needing to make the change, I had been very pleased and everything had gone smoothly, so much so that I recommended our agent to my future sister in law who is getting married 6 months after us. There were a few frustrating events, some probably a misunderstanding and some due to me not being available 24/7 for calls and plan changes due to the nature of my job, but I was frustrated with how some things were handled. The following day, Robbie, one of the owners of this company contacted me and was so helpful. She was able to make the changes that we were requesting, and apologized multiple times for how things had unfolded. She went above and beyond to make sure our needs were met and to make sure that our honeymoon will be a trip of a lifetime that we will never forget! I cannot say enough good things about the excellent cust... Read more

    Katie Davis

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    5 out of 5
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  • When we started the wedding planning process, we were overwhelmed to say the least. We knew we wanted a destination wedding, and we were very fortunate to have met Robbie. Together, she helped us pick Sandals Ochi and a sunset wedding. She not only planned our wedding and honeymoon, but she also dealt with nearly 30 guests. This was quite the chore. We did not have to worry with flowers, pictures, or any of the other details that often times puts a damper on the most exciting time in a couple's lives. She took care of all of it! Robbie is very responsive, proactive, and has the knowledge and experience to back it up. We will be using her in the future for our vacations, and I would suggest anyone who is planning on having a destination wedding to go through her service. Thank you, Robbie. You made our special day perfect. Zac and Katie

    Casey

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    5 out of 5
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  • Robbie was a blessing to have during the months leading up to the wedding. After helping us make a decision on which sandals resort with her knowledge and expertise, she handled everything making us feel feel at ease. We were filled with excitetment leading up to the trip and we were not let down during our stay! We wouldn’t of had the experience we did if Robbie wouldn’t have been assisting us along the way!

    Rachael

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    5 out of 5
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  • Toni was amazing!!! She made it so i had no stress at all regarding the honeymoon and planning it!! She was extremely informative of all the locations and helped us pick which location would be the perfect fit for us, and it was!!! Any time i had a question she got right back to me! We just got back from Sandals MoBay and it was the most wonderful trip we have ever been on!! Toni made it so easy so we were able to enjoy it even more and not stress about anything!

    Beka

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    5 out of 5
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  • Robbie was so fantastic during the whole process. She made sure to help us find the best place for our wants and price needs. We absolutely loved her recommendation and she made sure to make our trip seamless. We were fully prepared for everything and wasn’t surprised by anything once we got to the country. I will always use her for any of my trips to the Caribbean!

    Courtney

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    5 out of 5
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  • We had a WONDERFUL experience planning our honeymoon with the Sand Lady this year. We knew we wanted to go to a Sandals Resort, but were overwhelmed with the options. Robbie sat down with us to discuss activities that we wanted to have available on our trip and helped us find the perfect location. She gave us TONS of tips and tricks to making the most of the trip. Would HIGHLY recommend. Loved her and the Sandal's experience so much that we've already booked our next trip!

    Jordan

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    5 out of 5
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  • If you are looking for a truly wonderful and memorable experience for you honeymoon, you will not go wrong with a sandals experience. Everyday since we got home either my wife or myself have said "can we just go back to Jamaica?"

    Johnny

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    5 out of 5
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  • Takes all the pain out of booking your honeymoon, or any other special occasion that you might have. She takes care of everything. All you have to do is pay the bill. Great service and follow up.

    User6421578

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    5 out of 5
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  • She was very knowledge and helpful when choosing our honeymoon. She is available to answer any and all questions we have. Tara is very professional and honest. So thankful to have her to help us through our dream vacation.

    Nick

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    5 out of 5
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  • Robbie was absolutely wonderful in helping us plan our honeymoon. When unforeseen problems did arise, Robbie took care of us. We will be using Robbie for all of our getaways in the future. Thank you Robbie!!!

    User4633923

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    5 out of 5
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  • Great to work with! Booked our honeymoon with no stress!

    Hannah

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    5 out of 5
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  • Tara has been such a pleasure to work with and has helped us so much with planning for our honeymoon. She will help you find the best destination and the very best room for your stay at any resort. We are actually having her plan ANOTHER trip back to Montego Bay in Jamaica. She is now going to be our trip planner every time we take a vacation. We love Sandals & our awesome Sand Lady!

    Kristen

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    4.6 out of 5
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  • Absolutely an amazing experience. Kali was GREAT with booking our vacation and was extremely helpful in making a decision about which sandals resort to go to. I have already refered a few people to her, I even recieved some credits for booking with her! We were able to take advantage of a FREE couples massage. It was great. Thank you sand lady! (only reason not all 5 stars, was getting the honeymoon over New Years week was extremely expensive, and we had to choose to take the next week as our honeymoon, but that wasn't Kali's fault.)

    Rachel

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    1.9 out of 5
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  • I spoke with Robbie for a little bit and she seemed less than interested in booking my honeymoon. She was inflexible with me via email and didn't offer an in-person consultation. When I asked if she could speak over the weekend she made it seem like I was taking time away from her. When I finally decided to not go any further with her she sent a terse email reply, "That's fine". I'm sure there are better agents out there who are excited to help me.

    responded with the following comments.

    I'm very sorry you were disappointed with our initial interactions! We do focus on planning honeymoons and destination weddings at the Sandals and Beaches resorts. When you replied to an email describing our services related to this focus and requested assistance with planning your honeymoon at Walt Disney World, I did offer after-hours/weekend phone appointments that I hoped would fit into your schedule. It is probably not fair to interpret my response of "that's fine" as terse since it was in response to your telling me that something had come up this weekend, you would not be able to talk and you would send me "a message when I have time to talk." My response of "that's fine" was a very honest reply of understanding that sometimes things come up, and I'd be willing to speak with you at your convenience.

    Jennifer

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    4.9 out of 5
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  • I have never used any sort of travel agent. This was the easiest way of planning our honeymoon and I would totally do it again in the future, honeymoon or not.
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