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Venues in Orlando, FL,

The Ritz-Carlton Orlando, Grande Lakes

4012 Central Florida Parkway
Orlando, FL, FL
Services: Venues | Login to save vendor
(407) 393-4102
Overall Rating
4.7 out of 5
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  • 21 Reviews


    Allie

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    5 out of 5
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  • My experience with the Ritz has been so perfect. They did everything I wanted for my wedding and more. Leigh Anne was my coordinator and she was amazing and always very easy to get in touch with. I’m so grateful for all of their hard work! The cake they made for us was to the detail exactly what we asked for.

    JESSICA

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    5 out of 5
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  • AMAZING!!!! I have planned my wedding with The Ritz Carlton and my coordinator there Megan Buncis, for a year and a half! Every step of the way was great with awesome service! They made me feel wanted and pampered always! :) Orlando has SO many wedding venues to select from but I know I selected the best one! The food, service and atmosphere is a dream! I would over and over again recommend this venue to any bride considering it! :) Thank you Ritz!

    Gabrielle

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    5 out of 5
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  • We used both the Ritz Carlton and JW Marriott at Grande Lakes property (they share the same property) for our venue and it was fantastic. We worked with Michael from the Ritz Carlton and he did everything he could at all times to make my husband and I happy with our day, Sarah Selman also helped out with room blocking for our guests. Everything ran smoothly and if there was even the slightest hiccup in the road, the team was on it to make it right! A very good feeling to have on your wedding day. The groom and his brothers wanted to play a round of golf the day of the wedding and Michael coordinated everything for that so well. They set up a cake tasting that was AMAZING. This team really goes above and beyond what you expect and they have a smile on their faces the entire way through! Beautiful site, beautiful services, beautiful people! A+++!

    User4664684

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    5 out of 5
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  • Their attention to detail was fantastic. They went above and beyond to ensure we had a wonderful holiday party!

    lois

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    5 out of 5
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  • The Ritz Carlton is an amazing venue. The grounds are beautiful and the hotel is elegant (made for some beautiful wedding pictures). The staff is friendly, very helpful, and accommodating. After the contract is signed, you are introduced to your wedding coordinator. We met with her on MANY occasions and her help was invaluable, since we chose not to have a wedding planner. Megan helped with EVERY decision involving the Ritz Carlton, from selecting the ballroom, the menu for reception and cocktail hour, place settings and linens, to room reservations for guests. She even contacted all our vendors to coordinate and confirm last minute details. She made all the arrangements the day of the wedding when we had to move an outdoor ceremony at the gazebo to an inside ballroom. It made the wedding day stress free. The reception was flawless and ran smoothly thanks to Megan and the banquet manager. My husband and I were never intruded on during the reception and we enjoyed the evening immensel... Read more

    Rebecca

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    5 out of 5
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  • I had a three day wedding here and love it !The staff was flexible and accommodating. The food was fantastic and and my guests were well taken care of.

    Ashley

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    5 out of 5
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  • Ted and I are so thankful for the incredible service, care and detail that was put into creating our special day by The Ritz-Carlton Orlando Team. We took our time searching for the perfect wedding venue, and when we visited The Ritz-Carlton, we knew it was the right match for us and couldn't be happier! My husband and I selected our wonderful wedding cuisine from The Ritz-Carlton catering team. The food was so incredibly tasty, and met the level of service you would expect at The Ritz-Carlton. We also selected our wedding cake through The Ritz-Carlton. I sent a photo of my wedding dress to the hotel and they created a beautiful sketch of our wedding cake that resembled key aspects of my dress, and was absolutely beautiful. We enjoyed both chocolate cake with raspberry filling, and a light cheesecake with fruit topping. The professional team that we worked with at the hotel was top-notch. Grace Beredo initially worked with us on our wedding contract. She was wonderful... Read more

    Stephanie

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    5 out of 5
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  • Breath-taking venue!! Event manager Megan did a phenomenal job..she worked so so hard! I don't know how she does it, but she made me feel like I was the only event she was planning for! The hotel is an incredible place and I am going to make sure I return there someday! I went to the top 5 star resort in jamaica and it still didn't compare to how amazing the Ritz and their service is!

    Denisse

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    5 out of 5
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  • Absolutely gorgeous venue! They were amazing to work with and did absolutely everything they could to make our wedding day special :) The staff at the Ritz has by far the best service!

    zendlath

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    3.9 out of 5
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  • The only issue I had is extra charges that apply if you have a small wedding (around 30-35 people)

    User5402483

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    0.2 out of 5
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  • BEYOND INCOMPETENT. The service the day of the wedding was the only good thing about the whole wedding planning process with the Ritz Carlton, they left so much to be desired. There was lack of communication and frankly respect during the WHOLE PROCESS. if you invest a large amount of money and time the least you can expect is decent customer service. I truly regret signing a contract with the Ritz Carlton and choosing them as my venue it ruined the whole wedding planning process for me and left me nothing but disappointed and stressed. They were terrible to work with and are extremely incompetent, they will leave you disappointed. I don't want anyone to go through the stress I did with them. That is why I am writing this review. They put the name Ritz Carlton to shame.

    responded with the following comments.

    Dear Sir/Madam, Thank you for your comments regarding your recent wedding with us. Please accept my sincerest apologies for the inconveniences you experienced. We strive to provide services that exceed the expectations of our guests and I apologize that we did not achieve that goal with you. Your feedback is sincerely valued and I would like the opportunity to discuss the planning of your wedding in detail. If you would like to discuss your experience further, I may be reached at 407-393-4130 or via email at [email protected] Sincerely, John Hart Director, Meetings & Special Events The Ritz-Carlton Orlando, Grande Lakes

    User4916657

    reviews
    4.6 out of 5
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  • Pricey but very beautiful. We enjoyed wonderful food and had great service. Every one is very helpful!

    Emma

    reviews
    4.9 out of 5
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  • We came over to orlando from the uk to hold our wedding at the ritz carleton grand lakes. The venue is so beautiful and the grounds are spectacular I was so impressed from day one of viewing the venue which was over a year before the big day. All the staff were so friendly and professional we had our evening meal at primo which is located within the jw Marriott which was also fantastic the only issue I had was the forgot our champagne toast for our guest and as I was leaving just gave me the bottles of champagne to take with me which isn't ideal since I wasn't seeing my guests after the wedding never the less I would 100% recommend this location and the staff for your big day

    Andrew

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    4.9 out of 5
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  • Fantastic venue. Staff were superb. Right from Megan organising the area around the ceremony to Gregory at Norman's private dining room. Excellent venue.

    User2035852

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    4.7 out of 5
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  • Dream Wedding! Our wedding ceremony and reception was held at The Ritz-Carlton Grande Lakes in two of their ballrooms. It was a DREAM wedding! From the moment we stepped foot in the Ritz and spoke with one of the Sales Associates (Grace), we were treated like royalty. As we toured the venue, EVERY member of the staff we encountered, no matter what position, greeted us and made us feel welcome. Our immediate impression was the incredible, personalized service. Of course, we would expect this from The Ritz - that is what the brand is all about. However, the way it was executed was still quite impressive :) We were happy with the venue itself, the facilities, the food (amazing!!!), the cake (oh my goodness, the cake/pastry artist was INCREDIBLE) and our incredible wedding coorindator (Sarah). She was always so cool under pressure and was a pleasure to work with throughout the process. Anytime I had questions, she was always professional, helpful and quick to respond. Of course, as... Read more

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