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Venues and Catering in Miami Beach, Florida,
(305) 534-0505
Overall Rating
4.8 out of 5
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  • 146 Reviews


    Marisa

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    4.2 out of 5
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  • I had a problem with finding a venue because we were a small party and everyone around town had 150 guest minimums. Go and at least take a look at The Palms. It is gorgeous, the food was awesome, they even had a weather contingency, our stay was magnificent and they were very accomodating. Everything 5 out of 5 except a 1 out of 5 when it comes to returning phone calls. In the end they came through and at times went above and beyond. Staff is awesome and helpful and accomodating. I would use them again. They contributed to making my wedding a dream wedding and in only 60 days of planning! Kudos to Nathalie and her staff!

    Michaela

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    3.2 out of 5
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  • The Palms Hotel is a beautiful and romantic hotel and perfect for a wedding. However, it was very hard to get in touch with them, it always took several phone calls and emails. On the day of the wedding everything went great though and the staff was very friendly.

    Maria

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    4 out of 5
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  • The palms hotel was such a beautiful venue and it was perfect for what we wanted. The staff was great and treated us to a great experience. Everything went wonderful from planning to the day off. Nathalie Merle, Catering Director and also our planner did a beautiful job and helped with renting lines and chairs from outside vendor. At the rehearsal she even helped surprise by husband with a birthday cake. Juan Carlos and Paul with the service staff we’re outstanding and helped my family put the finishing touches. Poor Juan Carlos had to go and gather sand for the sand ceremony. The day went wonderfully, the room looked beautiful and the food was delicious. Now for the not so pleasant, there one staff member that almost ruined it all. He was a server that was very unfriendly and was very rude. Also at the end of the night he was in charge of setting up for an event the next day and we we’re practically pushed out by him. He could have handled it very differently by being courteou... Read more

    Mauricio

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    4 out of 5
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  • great party and great event. food, decor and venue were up to the expectations. only downside was the room they gave us to stay for the first night was decent but not good enough for newlyweds. (we did get a bottle of champagne)

    Eva

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    2.2 out of 5
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  • I fell in love with the hotel itself. Its beautiful, whether you want your wedding on the beach, or the gazebo, or inside. We had no complaints from our guests about how they were treated. I am currently living in New Orleans, so I was planning the wedding from a distance. Their service to me was HORRENDOUS. I booked over a year in advance. The first person in charge of my account was great. She stopped working there, but no one notified me. I kept sending her emails and received no response. Finally I contacted a manager at the hotel to complain. Thats when I was told she no longer worked there and that someone else would be temporarily handling my account. Then it went to another person. Finally it went to the person that ultimately handled it, and it was terrible. I would email her and receive no response from her for days, no response to telephone calls either. At the rehearsal, she was in an awful mood and seemed like we were inconveniencing her with our questions and havi... Read more

    Monique

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    5 out of 5
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  • You know, the wedding coordinator changed 3 times since we started the process and this unnerved me a bit but if you didn't have this information you wouldn't have been able to guess it. The staff at The Palms handled the ceremony and reception flawlessly, even with a few minor hiccups. For example we found out the day of the wedding that more guests were coming than we anticipated so we had to add another table Juan Carlos and Paul (Banquet Managers) pulld some flowers together from the other centerpieces and made it look like it was meant to be. The staff was amazingly accomodating and eager to please. The level of professionalism was amazing and The Palms is just an incredibly beautiful hotel. I would recommend them hands-down, any day. As a side note, I also had my hair and make-up done at the resident spa. The hairstylist left much to be desired but the make-up artist was superb. Kudos to The Palms.

    Tone

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    5 out of 5
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  • Where do I begin with my review of the The Palms??? I feel like part of the family there now… After many visits to the Palms prior to my wedding I got to know staff from every department and was overwhelmed by how nice everyone was through the entire process. The night of our wedding I was standing with my family and a bunch of key personnel prior to walking down the aisle – it was so appropriate because we had all become quite close during the planning process. The venue was spectacular. We had an evening wedding ceremony at the gazebo, the new landscaping (trees, flowers, architectural lighting) was just perfect. The Palms offers a true “fairytale” ceremony location. The cocktail and dinner receptions were just fantastic. From the drinks to the food to the service, everything was amazing. My friends who stayed at The Palms as hotel guests through the wedding had incredible stays as well, everyone raved about the hotel, the high quality of service and attention to detail... Read more

    Milca

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    5 out of 5
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  • Sarai Claveria was my wedding coordinator. She did an awesome job! Right before my wedding, my mom got very sick and I stoped thinking about wedding plans. She took charge and asked me questions and planned everything perfectly for me. She went above and beyond. I highly recommend working with her if you want to have a beautiful South Beach wedding and the hotel is beautiful too.

    Laura

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    5 out of 5
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  • The Palms is such a picturesque setting to get married. The staff bent over backwards to ensure our wedding day went off without a hitch. Shelagh, Paul and Juan Carlos are wonderful people to work with and very attentive. The food was even better than the tasting and the drinks were flowing strongly all evening. Amazing location and beautiful venue. Cannot say enough about this hotel! We plan on going back for our anniversary next year.

    Monica

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    2.4 out of 5
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  • Overall I was very unhappy with the treatment from the Palms Hotel. The staff was unresponsive, hard to find, and generally unhelpful. The dinner for the reception itself was quite good but I though if I paid 15K for 50 people they might treat me a little better. Also the venue is very pretty which is another bonus in it's favor, however this did not outwiegh the service. I would highly suggest going elsewhere if you have similar numbers.

    Maria

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    4.8 out of 5
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  • The hotel is captivating. It is elegant and fresh at the same time. We felt taken care of since we checked in (champagne, strawberries, ...) The event manager was very organized and on top of everything. The staff was friendly and worked hard to make our day memorable!!! The food was great, the service was excellent and they were flexible in order to fulfill our needs. Our ceremony was in front of the beach and the reception was in their queen palm room which is lovely. I am very happy with our decision.
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