Recently, we held a wedding reception at the Imperia Banquet Hall on Easton Avenue owned by Rukh Development. The service was the poorest that we have ever experienced. Key shortcomings were as follows: 1. The bar tenders were extremely slow and not well trained in preparing drinks resulting in long lines. As a result, many guests did not get to have a drink during the appetizer phase. The number of bar tenders were just too few for the number of guests. 2. The servers for butler-pass dishes were not well trained in how the dishes should be passed around. Also, they were too few to serve the number of guests. Midway, the management pulled some for the servers to clear the used dishes. Many guests did not get the many dishes to teste. 3. For table layout for each guest, the cutlery laid out comprised of a dessert size fork and a teaspoon only. A knife, dinner size fork and a table spoon were missing. Many guests could not cut meat. Furthermore, it was virtually impossible to sepa... Read morerate out meat from the bones in the goat-masala dish. Many of our guest were not able to consume the meats because they could not cut it or separate it out from the bones using the fork only. Many of the guests, particularly the non-Indians, simply refrained for taking the meat based dishes for the above reasons. If you are planning to hold a function at the Imperia or paying to participate in a Holiday party, think twice because you will regret it as the management is stone deaf in dealing with any complains.