Brides beware! I was really excited about The Highland Dallas, but they proved to be a disappointment. I contacted them with my date and they told me they were available. I made an appointment with them and fell in love with the venue. I asked for them to draw up a contract and they presented me with one. The contract was missing some minor terms and I requested them to be added. The contract also had an option period for me to review the contract and execute it. Per the contract I had until April 1, 2016 to review and execute. I asked for the missing terms to be added in advance of the option period running and was told it would not be a problem. I was shocked when I followed up on the last date of the option, after not hearing from the vendor, and was told that another larger group was looking to book the venue for our date but they were trying to have them book a different date. I continued following up for several weeks and was finally told by our contact that the bigger ... Read moregroup was going to be spending significantly more than we were so they would be getting the ballroom and most of the hotel rooms, but if we wanted a dinner reception instead of the brunch that was in our initial contract they might be able to accommodate. Not once was a phone call made by the vendor to apologize or explain what was going on. The vendor was also not proactive in keeping me informed about what was going on with the other group. We went with another venue. The lack of professionalism was shocking.

We loved working with The Highland for our wedding reception. The staff was incredibly helpful and very accommodating to us and all of our guests. Everyone went out of their way to make our day perfect - they treated all of our vendors, friends, and family with respect and patience amongst the chaos of a winter storm!