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Transportation in Dallas,

The Dallas Transporter Luxury Limos of Texas and Party Bus Rentals

1900 Hi Line Dr Ste 126
Dallas, TX
Services: Transportation | Login to save vendor
(214) 444-3574
Overall Rating
3.0 out of 5
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  • 7 Reviews


    EddyMarie

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    0.5 out of 5
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  • The owner tried to discredit my review by stating that it was most likely a fake limousine company on Facebook, I have attached proof of our transactions. Undergoing legal proceedings. Avoid. Scam. I had rented a party bus for my wedding to carry the bridal party. I had made my payments on time and complete. I discussed with the company multiple times about the timeline and day of events and everything seemed fine. Then the day of the wedding came. At the scheduled arrival time the party bus was not there, the wedding coordinator spent the next 45 minutes trying to get a hold of the driver. Our timeline was very specific and it is ridiculous that we go 45 minutes without being able to contact the driver while we are paying for the time. It turns out the party bus "broke down" and the driver was trying to fix it. They then informed us that they could not fix the party bus and did not have an alternative service. So 45 minutes AFTER they were supposed to arrive we found out that we d... Read more

    responded with the following comments.

    We take all complaints very seriously. Future customers can rest assured knowing that we do not write fake reviews. These claims are defamatory. One of our management team members was contacted by someone claiming to be a lawyer, who admitted that he's calling up various limo companies around the state of Texas to attempt to sue them. This review may be from a competing limo company and should be disregarded.

    Cicelyann

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    0.5 out of 5
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  • When I booked our transfer with Frederick, I felt secure in my choice. Months later, and days before the wedding, I sent a request for their liability insurance to be sent to the reception vendor I got an email back saying that they sold the Escalade. I was told they were going to refund our money. They did not offer another vehicle or a solution. Again, days away from our wedding and during the busy season. I reached out to them asking them to fix it, but after some thought - decided there was no way I wanted to do business with them. Very unprofessional! What if I had never sent the insurance request, would we have been left high and dry on the day of? My best advise to you - do not book with Dallas Transporter.

    responded with the following comments.

    Thank you for your review. While it was an unfortunate inconvenience, there are a few details here which are incorrect. First, every attempt was made to notify this client as early as possible that this vehicle had been eliminated from our inventory. They were notified several weeks in advance, not "days" prior. As they had specifically requested this vehicle, even though we do not generally offer refunds, we immediately let them know that we could refund the money. Cicelyann emailed us back and asked if we had another vehicle available -- we did. We have an expansive fleet and suggested and priced out 3 other vehicles, including two SUVs. Within 2 hours, she fired off 3 emails to us, each more agitated than the last. She did not give us a chance to resolve the situation, and then, after first demanding that we fill her reservation with another vehicle, which we could, for a better price, she then insisted that we refund her money as she "did not like the way we handled things" all in the period of a few hours. Regardless of these details, an Escalade SUV is very easy to find in the Dallas/Fort Worth market. There are dozens of limo companies that own them. They had several weeks to find another, and they refused to book a different vehicle with us, even though they, at first, expressed interest in booking a different one. At no point did we leave them "high and dry." For clarification: The Escalade Stretch SUV (18-20 pax) is still available and quite popular, but the Escalade SUV (6 pax) is not available anymore. SPECIAL "THANK YOU" OFFER! If you mention you came from Wedding Wire, we will discount your reservation by 5% due to the inconvenience of having to read this review and response.

    Samuel

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    0.5 out of 5
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  • June, 2015: This company is a scam. A few days before the wedding they said they would no longer be able to provide transportation. They said they would refund the money but never did and all communication stopped. December 2017 Update: My wedding was 2 and a half years ago and I got an email from WeddingWire last month stating that the Dallas Transporter group has disputed my review. This company is ridiculous and not professional. Not only have they not refunded me the money, they wait over 2 years to dispute a review and have not contacted me yet.

    Justin

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    4.8 out of 5
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  • I hired these guys for my wedding recently back in June and wanted to express my THANKS! for how fantastic the service was. Our wedding planner had accidentally told them to arrive at 6 PM instead of 5 but thankfully they were able to find another stretch limo to arrive with just a few hours of notice and they even upgraded it at no charge. They really did save my wedding and avoided a total disaster on the happiest day of my life. Highly recommend them.

    Maria

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    5 out of 5
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  • For our wedding, we rented a stretch limo and 2 party buses from Dallas Transporter and they were great. The interiors were super nice and they looked practically new. The driver of my party bus was friendly and accommodating. We wanted to make a few more stops than we originally planned and he didn't mind at all. We went past the end of the reservation by 3 hours OOPS but they were totally fine with it. :) I will use these guys again whenever we want a nice night out on the town.

    Edward

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    5 out of 5
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  • I am writing this review based on my recent experience with this company. I found both drivers to be very smart and friendly. They practically became part of our wedding group by the time the evening was over, and we even took a group photo with them because they made the night even more memorable for us by suggesting some great places for us to go around Downtown later on after the wedding. We rented a party bus and the Escalade as our getaway car and we were so happy we went with them. They were not the cheapest, but they were very competitively priced and we didn't want to settle for anything less than the best. We're glad we used you guys and will suggest you to our two other friends that are getting married soon. Thanks for the unforgettable evening and great transportation.

    Preston

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    5 out of 5
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  • I used The Dallas Transporter for my wedding and I couldn't have been happier. We called several companies but none of them had the number of stretches that we needed, which was four total. Finally, we found this company and they had more than enough inventory for us. They had actually just recently bought a few more, as well. They let us pay 50% ahead of time and then 50% a few weeks before the event, which was great for our budget. The driver arrived early and all of the stretches looked clean and new. We were definitely the envy of everyone as we made our way through downtown to the wedding venue! The driver was friendly and knew the Dallas area very well. I will definitely recommend them to friends and family who are in need of limo services for any event. THANKS!

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