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Venues in Evanston, IL,
(847) 570-4400
Overall Rating
4.4 out of 5
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  • 13 Reviews


    Carolyn Cronin

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    5 out of 5
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  • On first glance, the timeless elegant ballroom took our breath away. We were looking for a venue that was intimate, warm and inviting. The Crystal Ballroom delivered on all fronts. We had both our wedding ceremony and reception at the Ballroom. Meredith and all of the staff members were wonderful; no small detail was over-looked. Planning and communication leading up to our day was timely and efficient. The Ballroom is perfectly situated in downtown Evanston; close to bars, restaurants, shops, etc.. Our guests had to simply walk across the street to the hotel at the end of the evening. Day-of, we utilized the two bridal suites to take our time getting ready on-site. It was so great to have hair and make-up come to us. Stress free prep! Meredith had our fridge stocked with our favorite drinks and plenty of goodies. The ballroom itself is spectacular, we did not feel the need to decorate much beyond flowers. Cocktail hour took place in the stylish lobby & foyer.,... Read more

    responded with the following comments.

    Your group was incredible and so much fun!! I truly enjoyed working with you and Ryan and look forward to seeing you guys around Wrigley this summer. Thanks so much for this review. I'm grateful for the trust you bestowed in me to help plan your special day!! Cheers to you both!

    Dana

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    5 out of 5
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  • The catering manager Christine exceeded our expectations. Very friendly and showed she loved her job. We all felt very close to her like family. The only reason why we did not choose this venue is because we wanted an outdoor option as well and I have to say it was hard to make the decision because I would not be working with her!

    responded with the following comments.

    Thank you for your kind words, Dana! Admittedly, I would have loved to plan your wedding with you and your amazing family, but I'm so happy you found your perfect venue! All the best to you! - Liz.

    Katie

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    5 out of 5
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  • What an amazing venue. Liz and her team were terrific to work with--very responsive and accommodating to all of our requests. The venue is absolutely beautiful with a fantastic location. Pair this with the Hyatt House across the street and your guests will love you. The food was legitimately delicious. We also had our ceremony here, and the transition from ceremony to cocktail hour to reception was handled perfectly. Highly highly recommend this venue!

    Olivia

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    5 out of 5
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  • Our wedding was at the Crystal Ballroom on 9/24/17 and we have to say this venue is BEYOND THE BEST! We initially found the ballroom over a year in advance of the wedding and were working with Matthew. While communication with Matthew wasn't the best we loved the venue so much we decided we would sign a contract. Eventually Matthew left and Liz took over which was probably the best thing to happen because Liz was/is a rockstar. Her communication was excellent and she was very easy to work with. There were a few changes that took place (chair rental price, no more use of game room), but in the end it did not matter because everything else could not have been more perfect. The food was excellent, the staff was attentive, and Liz bent over backwards for us. This venue will always have a special place in our hearts and we could not be more pleased with the outcome. Thank you Liz and Crystal Ballroom!

    Lorilyn

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    5 out of 5
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  • 5 STARS! We just had our wedding here over Labor Day weekend. It was perfect in every way. The venue is incredibly beautiful and the entire team at the Crystal Ballroom was wonderful. Liz and Linda helped us plan our event and the entire staff put it together. Even though we got a bit off the original time schedule, the guests never knew because the staff worked seamlessly to adjust and keep all the elements in place. Thank you Crystal Ballroom for giving us the best day of our lives!!

    Erin

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    5 out of 5
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  • Liz Crompton is the new wedding manager of the Crystal Ballroom. She made the whole wedding planning experience easy, fun, joyful,and she was a pleasure to work with. If we had a request she took care of it and always got back to us with our questions. She always had a smile on her face. She helped us make plan our ceremony, reception, and rehearsal dinner. Chef Tony made outstanding food as well as gluten free and vegan requests for multiple people. Everyone raved about our food and the beautiful venue. The pastry chef made a gorgeous flourless chocolate cake at our rehearsal dinner. Alberto was also wonderful during our reception. Thanks to the wonderful cooperation of the staff for our best day ever!! We will be recommending this venue to everyone we know!

    Brittany

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    5 out of 5
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  • We had our wedding reception at the Crystal Ballroom in April! When we saw the Crystal Ballroom on our tour we immediately fell in love. It is a gorgeous room and the staff is so accommodating. We knew it was the perfect place for our wedding! The food and service is impeccable! We had a great time at our tasting session and received many compliments about the food from our guests :) And Liz is just perfection! She is so easy to work with and thinks of every single detail. She went above and beyond for us and I couldn't be more thankful for all her help. Thank you for everything, Liz!

    Nina

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    5 out of 5
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  • Ben and I had our wedding over the weekend on August 8th 2015 at The Crystal Ballroom and Amy, Alberto, Oscar and Matt had worked with us for nearly a year now to help us create the perfect event for our wedding. Amy, Alberto, Oscar and Matt especially (on his first week on the job), knew instinctively how to set up the room to maximize the room space, efficiently time our reception from start to finish, craft a delicious dinner menu and create an enticing space to dance. I know this is something that many people don’t even think about. But remember, the ceremony may last 90 minutes; the speeches 30 minutes; even dinner 60 minutes; but in the end, it’s the overall experience that we had that created those most talked about memories. Matt’s careful attention to detail and the staff constantly checking in on us says a lot about their attentiveness and wanting to put their best foot forward to make us happy. Thank you for helping us consummate the wedding of our dreams. The H... Read more

    Laynee

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    4.6 out of 5
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  • Although we did not end up choosing the Crystal Ballroom and Lounge due to sizing, we loved the venue. Chelsea, our point of contact, was wonderful and came in on her day off to give us a tour of the ballroom and the amenities. She went over each and every detail and even had our party greeted with champagne! The ballroom is a gorgeous indoor space in Evanston, and I would highly recommend working with Chelsea as an expert in wedding planning!

    Hailey M.

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    4.9 out of 5
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  • The second we walked in the ballroom, we knew it had to be our venue. In addition, our wedding planner, Liz, made everything a piece of cake. She told us she wanted to make the entire process as fun and easy as possible, and she certainly delivers on that process. She was available whenever, the entire time, to answer any little question that arose throughout the process. Plus, she was just fun to be around. That's not to mention anything about the ballroom itself: it is absolutely stunning and the array of things you can do to customize it and make it your own is incredible. They make everything incredibly easy, their staff was very professional and respectful, and the food and cake were absolutely outstanding. Many people commented on the quality of the various foods. At our tasting, it was sincerely difficult to narrow down the various amazing options into 3 offerings for our guests. You absolutely cannot go wrong at the Crystal Ballroom. They have two spaces: one for the cock... Read more

    Mallory

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    4.8 out of 5
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  • Our wedding reception at the Crystal Ballroom was beautiful, well-run & came together perfectly. While we did have a little bump in the road with staff changing in the final months before our wedding day, in the end, we couldn't have dreamed up a more perfect night. Most of our planning in the year prior to our wedding was done through Matthew, who is no longer with the ballroom. In finding out that he had left, I will admit there was intense fear, panic, and even anger. It was an unfortunate & difficult situation, which may not have been communicated about in the best manner. However, from our very first interaction with Liz, the new ballroom manager, we were put at ease with her professionalism, confidence and knowledge of the event industry-including having been involved with many events at the Crystal Ballroom prior to working there. She was calm in discussing all of our panicked concerns. It became known to us quickly, that our event was a priority, including making sure the ... Read more

    User7263521

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    1 out of 5
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  • As beautiful as this venue is, I highly recommend NOT choosing this as your event space. As a Bride, the planning with the Crystal Ballroom event staff became an unorganized nightmare. Please see details below. -We signed the event agreement: October 2015 -Wedding date: September 24, 2016 -Our event coordinator resigned at the end of July 2016 and the Crystal Ballroom failed to inform my husband and I until September 6, 2016 -Our emails throughout part of July, August and beginning of September went completely unanswered -The new hire contacted us via email on September 6 (she informed us that she had zero experience working with weddings) -The venue misplaced all of our wedding plans and details which resulted in a last minute meeting on September 8th to re-plan our wedding vision. At the end of this meeting, the new hire, Liz, informed us that she was taking a vacation day on the day of our wedding and the FOOD and BEVERAGE manager would now be overseeing our wedding -The re... Read more

    Brendan

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    1.6 out of 5
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  • It is beautiful. The ballroom, foyer, and lounge made our wedding day look amazing. The food and beverage staff was wonderful, but that is where it stops. This venue's look is not worth the heartache. This is a dated list of what happened: Our wedding was on September 24, 2016 Oct 12-2015 - We signed the agreement and were truly excited. Jan-June 2016 - We met multiple times, had our tasting, and felt great that everything was coming together. We were about to print our invites and finalize all the venue pieces July & Aug-All contact stops. All emails and contact attempts go un-replied. By the end of August we are officially concerned and worried something has happened. WE FIND OUT THE ORIGINAL PLANNER LEFT IN JULY AND THEY DID NOT CONTACT US UNTIL 2.5 WEEKS BEFORE OUR WEDDING. According to the original coordinator, he was not authorized to contact us after his departure per Crystal Ballroom policy. Banquet Event Order was copy and pasted as placeholder content wa... Read more

    responded with the following comments.

    Hi Brendan, Thank you for taking the time to share your thoughts and concerns. I am so sorry that the staff transition at Crystal Ballroom and Lounge caused you stress. We know that unanticipated staffing changes can cause concerns, which is why we had both the outgoing Sales Manager and myself available to you and your guests the day of your wedding. Our goal here at Crystal Ballroom and Lounge is to ensure that everyone's experience is exceptional. Please feel free to reach out to me at any time to discuss; it's important to me that all of the couples we have hosted and will host have a positive experience. Kindest Regards, Liz Liz Crompton, CMP – Banquet Sales Manager The Crystal Ballroom & Lounge 529 Davis Street | Evanston, IL 60201 P. 847.570.4400

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