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Dress & Attire in Salem, OR,

The Shabby Chic Bride

2195 Hyacinth Street Northeast, 100
Salem, OR, OR
Services: Dress & Attire | Login to save vendor
(503) 304-7030
Overall Rating
3.3 out of 5
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  • 6 Reviews


    Brenda

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    5 out of 5
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  • Service was great, very helpful and helped with suggestions and friendly!!

    Mary

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    5 out of 5
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  • I rarely write reviews but after reading the only review here on this site I was absolutely compelled to. I would recommend this store (and have) to all my friends and family. After coming from a staunch, and very unappealing experience at Davids Bridal, wear they literately wanted me to fill out the equivalent to a job application to even look at a dress, And refusing based on principle,I left that store feeling disappointed that this day of finding the magic of a dream dress had been compromised. As I entered SC I was met with warmth and openness. Elisabeth greeted me and my Best friend (Maid of Honor) with a sincere smile and determination to be helpful. I said I was and 10/12 on the bottom and a 12/14 on top. She directed us to racks full of gowns and encouraged me to try on, based in that some of them had been altered. It was the most fun pouring through all these options. I felt like a kid in a candy store. I chose about 8 dresses varying in sizes from 10 - 14. Elisabeth was the... Read more

    Anya

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    4 out of 5
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  • Super friendly and helpful. I had my crying bridal moment. Not responsive enough on social media though. But not a problem to me. Grateful I found my dress first try .

    User5102247

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    4.9 out of 5
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  • I contacted Shabby Chic right before they moved. I was able to find my dress the first trip into the store. The ladies there were wonderful. Helped me find my dress, fix the zipper on my dress, then after they moved, before they opened there new store, they were able to get me my dress back to me. This store was amazing! I would highly recommend this store to anyone looking for a dress or any wedding attire.

    User3955347

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    0 out of 5
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  • After all the disappointment, I certainly will NOT RETURN to "Shabby Chic Bride Consignment Shop" ever again to spend my money on such HORRID customer service! Hope this review will help you evaluate clearly before you walk in this store! Yesterday I went there, we purchased several items at the store, in which the total amount was USD 223, and we paid it in full. Later I noticed on their Facebook page that they had specified to show appreciation to all military personnel 5% discount, since they were so "obliging", I thought I could call the store. When I called the store I spoke to the store owner instead of the staff because she couldn't make any decisions. I told the owner I forgot to mention yesterday that my husband serves the country, so politely I asked if there is any possibility of negotiation for getting the 5% discount, she immediately said unkindly "No, because you forgot and it is too late and it is not possible to give a refund!". In the first place I wasn't expecting... Read more

    responded with the following comments.

    We are truly sorry this customer did not have an excellent experience at our shop. We strive to ensure everyone who enters our shop leaves feeling as though they have received the best possible customer service. However, given her testimony of the events that occurred, we are obligated to protest and share the points of the story she failed to mention. First off, the large majority of our items belong to consignors. As such, we have an obligation to sell the items at the prices which they have requested. Therefore, we would never offer to sell petticoats at a discounted price. We are not sure where this customer would get a "price list" (as she mentioned having received 2 months prior to her purchase) because we do not maintain an active price list of our store's inventory due to items constantly moving in and out of our store on a daily basis. Second, this customer wanted a discount on every item she liked. While we were unable to offer her a lower price than what was displayed on the price tag, we did agree to complete her desired alterations for free. She requested that two of the veils she purchased be sewn together to make one very long veil. Typically we would charge $25 for this service, however because we wanted ensure her excellent experience, we offered to complete these alterations complimentary. You'll notice she did not mention this in her review of our services. Third, all of our store polices are clearly displayed at the cash register, as well as on the sales receipt of every purchase. This includes our very strict "all sales are final" policy. This customer was aware that once a purchase was made, there are no refunds. Any discounts applied to the purchase must be made at the time of purchase; there is no way for our small, local, family owned shop to apply a discount after a purchase has been made. We stand by all of our policies. We have been in business for 2 years and no one has ever challenged them until now.

    Katina

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    1 out of 5
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  • Seller beware! They took my dress for consignment called me after the 12 mo. Told me it hadn't sold asked if I would like to lower the price and extend it 6 mo? Believing them I said yes...then I called this month as the 6 mo would be over next month to get my dress to be told " it had been donated"! So they either lied and already sold the dress or lied to keep it! I am in the process of filing a suit for fraud.

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