I made appointment with Ms.Victoria in anticipation of a wedding venue for my daughter and when we reached the scheduled time, Ms. Victoria was nowhere to be found, nor did she picked up the phone for the front desk receptionist. Later on Ms. Mandy, very professional from the other department was kind enough to give us the tour. She said Victoria will give me a call or email me but it's been more than a week, she still never responded. I can't believe the unprofessionalism on their part.

Such an AMAZING venue! Everything was perfect! Alex, our coordinator, was amazing! The food was amazing! The cake was stunning and delicious! The wait staff and bartenders were super friendly! Its easy to dress up this venue and make it your own. We have had so many people that attended our wedding tell us that it was the most fun they have had at a wedding and the most beautiful wedding they have seen. This venue is such a great value and is completely full service. You really don't have to worry about anything but music, décor, and what you're wearing.. I can't recommend them enough! I hope we get to attend another wedding at this venue!

Fantastic! Victoria is a pro and made the decision so easy. Incredible value for the price!

We had a very large wedding reception with 300 guests at The Bertram and it was amazing!! Everyone spoke highly of how beautiful everything was, as well as good food and drinks. Our coordinator Alex and the GM Frank worked well with our wedding Planner Maria from Elegant Events by Maria to make sure everything went smooth and ran on time. An amazing evening from beginning to from end.

I just had my wedding reception at the bertram inn a couple days ago, and I would highly, highly recommend it to other brides looking for a classy, beautiful venue. Brenda, the on-site coordinator, is amazing. She has been doing this job for 20 plus years, and her knowledge clearly shows. Everything was flawless. They work with you and try to do whatever they can to make the day special go go smoothly. They are so accommodating and attentive. Food was also incredible. The guests all raved about it!

We chose the Bertram because we knew how much of a phenomenal job they do. My sister had her reception in the main building years ago and we had ours in the Annex. Wonderful work by Alex and her team. It was a beautiful day and the team did an amazing job preparing everything for our wedding. The food was delicious and they way they decorated the annex was just beautiful. Hotel accommodations and brunch the next morning were great! Would definitely recommend the Bertram to anyone for their event!

WeOur wedding was completely perfect! The Bertram wedding coordinators were so accommodating and easy to work with. The price included pretty much everything so there isn't much more stress or money going elsewhere in your wedding. The food and service was amazing and the room was beautiful. Seriously amazing!

The Bertram saved our wedding! We had to change reception venue 1 week prior to our wedding date do to unforeseen issues and the Bertram came to the rescue. Everything was flawless - from the decorations, rebooking the guest rooms, the food, atmosphere, etc- we believe this was a huge blessing in disguise. The staff was incredible to work with. We cant thank you enough for saving what could have been a disasterous day! I would highly recommend this venue to any future bride and groom!

Although The Bertram is on the more expensive side of venues it is well worth the price. You get a professional wedding coordinator that helps you with everything happening there. (I suppose this is especially helpful if you have both your ceremony and reception there - although I did not do that). We worked with Brenda during my planning process and she was so helpful and accommodating. She did a great job helping us plan our reception. The staff at the Bertram did a fantastic job executing everything. They set up my centerpieces exactly how they were in the picture I sent and executed every detail. Everything looked perfect and I could not have imagined anything more perfect! Thank you so much Brenda and Bertram staff. **We also stayed in their Getaway Cottage for the beginning of our honeymoon and highly recommend it! It is so beautiful and cozy!

We haven't even gotten into the bulk of our wedding planning and already Valerie has made this such a wonderful experience! She has been so flexible with our schedules and so welcoming every time we meet. We were visiting the Bertram with the idea of having a backup venue and by the time we left we had made the decision that we wanted to have our wedding at The Bertram! Aside from Valerie being so honest and enthusiastic, the venue is lovely! We are so excited for our wedding to day to come!

First let me say that I completely regret my venue choice. Secondly, the food was outstanding, everyone raved about the food and bar! After our first tour we were given a certificate to stay at the hotel for free. AAnndd they charged us. They fixed it and promised us another free night (which we never got btw) but that was our first red flag. But due to my husband's reluctance to tour more venues and because the Bertram had a special going on, we booked the Bertram. We originally had Brenda as our coordinator, who was OK but a little dismissive because our wedding was still pretty far out. Which I get, but I shouldn't feel that way. And she quit, not giving proper notice to her brides and I found out through the grapevine! I think she emailed everyone with a few days left. Then we got Alex. Alex is very sweet and she always answered my questions promptly. I thought we understood each other and were on the same page. I could not have been more wrong. I arrived to my rehearsal in a panic... Read more because all of our rooms were wrong (and we booked it WITH the front desk and double checked it two days earlier!) We also noticed that our napkins were wrong, the dance floor was missing a small piece, and several other small things were off. Well, none of those were taken care of. Our card box was thrown around and the top was lopsided, the entire prefunction area was a hot mess and the absolute worst part was the completely messed up our floor plan in the reception area! My husband's family was against the wall and on the opposite side of their small children. My 91 year old granddaughter was put in the back and couldn't see anything. I could go on and on with their mistakes but what you don't know is my type A, super organized personality. I literally gave Alex an itemized list of all my belongings and exactly where to put them. AND SHE STILL MESSED UP! Either they weren't put out at all or they were put in the wrong spot. And the kicker is they lost about $200-300 worth of my stuff. And the stuff they did return was THROWN in boxes with no care. They did give me two free nights within their hotel chain, but honestly that's what they should have done. Then to wrap up our wedding night, we went to the front desk to get our room keys and it wasn't previously set up! I'm walking around in my heels and wedding dress, we weren't offered help with our bags or anything. And we get to the room -and there is NO bed! So at midnight we have to get a new room. The hotel service was absolute crap and the rooms are only Ok. Finally, Alex did have another wedding that night and I was told that the other coordinator would be available. Well, she wasn't there and I wasn't told why. So there was a good half hour we were looking for a coordinator and nobody was around. My wedding day was amazing because I married the man I loved. But this venue was the worst decision we made.

The Bertram was the perfect place for our fairtytale wedding because we wanted a classy venue where we could hold all the events of the weekend, have an outdoor ceremony, and throw a killer reception. The Bertram offered all of this, plus a great staff and amazing food. To this day, even four months later, we still get texts and comments about how delicious the food was at our wedding. We absolutely loved working with Victoria, Alex, and the Bertram staff for our wedding. From the time I met Victoria the summer before, I knew I wanted her to help me plan my wedding. Everyone was so kind and genuine ad truly wanted to help make our day all we dreamed of. They made everything so easy and they were so accommodating. We had about 180 people for the ceremony and reception. We held our rehearsal and dinner there the night before and most of the bridal party spent the night on the grounds. We used their hospitality suites for getting ready- we had hair stylists and make-up artists come t... Read moreo us. It was so convenient to have it all in one place, and we loved having the pool for our guests. We also had everyone share a buffet breakfast on Sunday. My husband and I loved using the getaway cottage for our first night as a married couple, and we look forward to staying there again in the future for an anniversary. I would highly recommend the Bertram for your wedding. The grounds provided beautiful pictures without us having to go offsite. The patio was perfect for our outdoor ceremony, and it offered a great space for guests to converse or get fresh air during the reception. We loved using the pre-function area for our cocktail hour, and it was an elegant, Plan B option if it was rainy and we couldn’t hold the ceremony outside. We especially loved the natural light. We also liked that the bar was outside of the reception room because it gave our guests a lot of space to converse and hang out. The staff was so helpful in planning our day and they allowed us to bring a lot of personal touches and decorations to make the ceremony look and feel like our own. One of the last things that is important to mention was how the entire hotel staff made my husband and I feel like royalty the whole weekend. We were treated with such great service and everyone working knew we were the bride and groom and knew us by first name. These personal touches really show how Victoria and her team go above and beyond. Many of our guests gave us compliments on the venue, but all in all, we just keep hearing rave reviews about the food. As a bride, this makes me happy because I wanted my guests to have a delicious meal.

Very happy with our ceremony and reception at The Bertram Inn, Very Affordable, accommodating, food was very good, clean, just needs some minor updating, but overall, it was an extremely elegant, pleasing venue. Use of hospitality room, providing parents of bride and groom a complimentary room night of wedding, allowing us to do our personal touches and not have to pack them up until next Day was really outstanding service. Staff was very pleasant and courteous.

First and foremost: the reason for my subpar ratings is from my disappointment at communication skills and organization from this venue. That being said, my reception ended up being great, but I didn't see Bertram staff at all. It was great because of the DJ, florist, and most importantly my wedding planner. Even weeks before my wedding, I did not feel confident that my day was going to run smoothly. There is no alignment between employees, I felt like I was being annoying whenever I had a clarifying question, and when I would ask for certain things (pictures of the decor they provide, menus, etc...) they would forget and not follow up with me. I felt like something was off. I won't name the person who worked with me for my wedding because overall I believe she had good intentions-- I think she was just overworked or unhappy at the Bertram. Food: no. We read great reviews about food and we were excited for our food tasting, but I was not impressed at any of the entrees. ... Read moreThe cake baker they work with is awesome though. I took initiative and called her a few days before (because I did not trust the Bertram) and she had the wrong cake planned for my wedding day. So yeah. Thank God I called to confirm. If you're considering this venue for your reception, check out other places first if pre-wedding planning/feeling at ease is important to you. The value was pretty good though compared to some other newer and nicer hotels in the NE Ohio area.