Our wedding coordinator, Emily, went above and beyond to make our wedding day amazing. She was quick to respond to our emails and happy to arrange a phone call with us any time we had questions or concerns. The day before and of our wedding Emily was supportive, helpful and a calm presence for us and our bridal party which we greatly appreciated. Overall, we had a great experience at The Abbey. The only negatives were they did not put out enough chairs for our guests at our wedding ceremony which meant several people were left standing. Additionally, there were some minor issues with our booking agent that lead to confusion/frustration for guests that were reserving rooms under our block. Aside from that, we had a beautiful ceremony at the harbor gazebo and our reception in the west shore pavilion tent was wonderful.

We can not say enough good things about The Abbey! Emily and the on-site wedding coordinators were amazing. They were easy to get a hold of and were able to address all of the unavoidable last minute issues. The Abbey itself has been nicely renovated over the last year, and we absolutely loved our reception in the West Shore Pavilion. We loved the resort feel, and all of the options both onsite and locally for our guests to enjoy over the wedding weekend. Highly recommend!

Best. Day. Ever. Thank you for The Abbey for making our wedding day seamless, professional, comfortable and beautiful. We searched many venues before deciding on The Abbey. They are experts in this field and have professionals who take care of you from start to finish. We chose this as our wedding destination, not being nearby was never an issue or concern. An amazing attention to detail. Huge credit to Geri and her team. The entire process and our day was flawless. Barbara and Bryan

Simply the BEST! From day one until the wedding day...the wedding planning team was with us EVERY step of the way. We always had a person to contact. when the wedding planner left for the day, we were introduced to the banquet manager and the bar manager so we had a face and a name if we needed anything. TOP NOTCH SERVICE! Our guests were very impressed and commented about how great the service was--from the rooms to the restaurants to the reception. Very detail oriented! I would HIGHLY RECOMMEND the Abbey Resort and their wedding planning team!!

We blocked off this hotel for my wedding the weekend of Oct 7. This place is beautiful. The pictures do not do it justice. Everyone enjoyed the stay. The 240 bar was a blast! We were there Friday and Saturday. It was a little slow getting drinks on Friday. I think they were not expecting such a big crowd; we had about 40 people there. We had dinner at The Waterfront. Most of my family and guests showed up here for dinner. We kept adding more tables and soon we almost had the entire room. They were very accommodating and allowed us to sit together. This was super nice of them. Having worked in the restaurant industry, I know what a pain we had to have been. The food was excellent. We had booked the patio for our wedding rehearsal and it rained! I contacted the wedding sales manager a week before and she reserved an indoor spot for me, I just needed to confirm which one I was going to use 3 hours before. We ended up inside, which was fine. The room was nice and they were very accommodati... Read moreng. The only downside is that the place is a maze. It can be difficult to get from one building to the other, as they are not in numerical order. They also did not put all of my block in the same building. We had to move around from building 6 and 7, which was annoying at times as they are not connected. Other than that, everything was beautiful and perfect for us.

The Abbey was an amazing venue! Everything was so beautiful! We had so many people tell us that it was the best wedding they've ever been too. All of the staff we super helpful and responsive. Angela was our day of coordinator. She was wonderful, and did her best to make sure everything turned out perfect for us. We couldn't have asked for a better day!

We had our September wedding at The Abbey in the Harbor Ballroom and it was the best day of our lives!!! Tabitha (Bell) Schrock and Claire Roddy answered every question, had amazing ideas, and were so kind and fun to work with during the planning process. We did not have any worries leading up to the day. Tabitha was so organized leading our family and bridal party through the day. Thank you to Rachel and Tony for also taking such wonderful care of us during the reception! The whole staff from the front desk, to housekeeping, to In Room Dining and banquets, to the spa and restaurant was just spectacular all weekend. We have gotten nothing but amazing feedback from all our guests about the quality and friendliness of the service received throughout the weekend. The food was absolutely delicious and the bartenders were fantastic as well. We are so thankful to everyone at The Abbey for making our day so special!

My husband and I had our wedding ceremony and reception at The Abbey on 9/3/17. Our ceremony was at the harbor gazebo and reception in the sandbar room. We have nothing bad to say about our experience! From the first time we met Tabitha (she is amazing) through our wedding weekend, we were so happy and impressed. Everyone at The Abbey is so helpful, genuine, and friendly. We had many, many compliments from our guests! It was truly a beautiful weekend! We can't wait to go back, we'll forever love The Abbey!

The Abbey Resort was a beautiful and perfect venue! It was the most perfect day! The food was amazing!!!! I had so many compliments on the location! The wedding coordinator left right before my wedding but all of our wants and needs were met by the new wedding coordinator Rachel! The staff was very tentative and didn't hesitate to get us anything. The best day of our lives. So many happy tears from beginning to end!

We are so glad we picked the Abbey for our special day. From the ceremony at the Gazebo to the Reception at the West Shore Pavillion, we couldn't have asked for a more perfect setting. The staff provided outstanding service and made sure we were taken care of every step of the way. Thank you to Robyn, Rachel and Justin for being so accommodating! The Abbey will forever have a special place in our hearts.

My husband and I hosted our ceremony and reception at The Abbey on 10/19/19. We had an absolutely amazing experience working with the wedding staff at the resort. Emily Held was our wedding sales manager and I can NOT say enough good things about working with her. She was always quick to respond, full of ideas and very organized. I highly recommend working with The Abbey if you are looking for an all inclusive venue for your wedding. My only complaint is that we had a hard time working with the room booking team at the hotel. They were slow to respond.

The Abbey was exactly what I have always pictured as a perfect wedding venue. We had our wedding in the tented area and got so many compliments it really was everything we had hoped for and more!

We had our wedding reception at The Abbey in July 2018. The actual wedding was beautiful, the food was great, beautiful location and we had a great time. Unfortunately, I can’t say the same about the planning process leading up to the wedding and the room reservation process my guests experienced. We were not put at ease during the planning process and experienced many customer service issues leading up to the wedding and even upon arriving. We had three different Wedding Sales Managers that we worked with throughout the planning process and two different Room Reservation Managers. Had we known there was going to be that much turnover in the staff we were working with I don’t know that we would have held our wedding there. One of the Wedding Sales Managers we had did not tell us our cocktail hour was not going to be able to be held outside when we changed the time slightly. Luckily we learned of this before the day of when we switched to a new Sales Manager. Our guests had a lo... Read moret of difficulty reserving rooms as it was difficult to get ahold of anyone on the reservation line and then no one would ever return their calls. For the amount of money we were spending we were very disappointed in the service we received and that our guests experienced. We held our ceremony at another local outdoor venue that had more privacy and I’m wishing we would have just done the whole reception there as the sales team there made the process stress-free, unlike at The Abbey. Hire a Day Of Coordinator, something we did not do and wish I would have, as the groom and maid of honor had to set up the decorations at the reception hall the morning of the wedding because our Wedding Sales Manager was too busy that morning giving tours. The other disappointing thing is that I completed a survey two months ago where I expressed our dissatisfaction and still no one has reached out to me...

Ceremony and reception venue was absolutely perfect. Food was to die for! Open bar was great! Father of the Bride wanted his own bottles of Crown so they made sure they had 3 bottles for him hidden behind the bar the entire night. Claire Roddy who was handling our room block had phenomenal customer service, she was AMAZING. There is a lack of communication at The Abbey. For example, not passing out welcome bags to all my guests when we paid $2 a bag for 50+ bags to be handed out. The salon and spa never returned my emails and phone calls to secure a 13 person bridal party for hair and makeup. It was a money loss for them because I went elsewhere since no one returned my multiple emails and phone calls. 2 weeks leading up to the wedding was stressful because we had very little communication with the wedding office. We had a final payment due but no finalized BEO. There was lots of back and forth. Wrong pricing on multiple lines. Things that had to be changed and asked to remove multiple... Read more times. Linen pricing was first given to us at their cost then 3 weeks later told us oh sorry that’s not the right dollar amount. One of the wedding coordinators flat out said she was getting my 250 person wedding confused for someone else’s the same day. Lastly, to all my fellow Lake Geneva Brides our there getting married, please do yourselves a favor and hire a wedding day of coordinator. That was our best decision ever especially with all the minor hiccups though the wedding planning process. Overall, The Abbey was a beautiful resort and we are SO over the moon happy we got married there! We wouldn’t have picked a more perfect location. They just need to work on their communication, level of customer service, and detail. People are paying BIG dollar amounts to have their rehearsal dinner, ceremony, reception, morning after brunch, and bringing in a 35 room bock for Friday AND Saturday night.