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Event Rentals & Photobooths in Manheim,
(717) 665-5735
Overall Rating
3.2 out of 5
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  • 4 Reviews


    Lauren

    reviews
    2.1 out of 5
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  • I was very unimpressed with this company. Our wedding venue originally told them they should come out to do a site visit so they could see the size of the building that we wanted the tent connected to. They told the venue they would be fine not making a trip. When I arrived to the venue on the day of our wedding, the tent was not positioned how we wanted it to be. The dance floor looked cheap and the lights for the tent were only around HALF of the tent. I called the company to ask them to send someone back out to finish the job and was told no one was available. They said I can fiddle with the lights and re-position them to make it look better. Even if I re-positioned them (1. That is not my job, 2. that is what I hired you to do) it would still only cover HALF of the tent. We spent $600 dollars for the tent, dance floor and lights so I think my dissatisfaction is warranted.

    responded with the following comments.

    I'm sorry and very surprised to hear a review like this from you all. We set a 20x40 Clear Top Frame tent for you all at your venue. The tent has only been out 3 times and looks incredible. I was told by someone from your venue how exceptional the tent and dance floor looked. We had spoken to your coordinator several times leading up the wedding date and had informed them the sides of the tent are 7ft on the frame tent and that would not be able to adjusted except for a few inches. When the installation crew was there the tent would have to have been well over 8ft to allow doors to open into that tent. They did a wonderful job making sure that it was as close as possible to the opening and given the excellent weather that we were given they was no issue of any guests getting rained on. We positioned the tent per your wedding coordinator as close the building as possible. The dance floor, is new this year and again we were commented to on how nice it looked. The lights were brand new as well, that strand truly brand new and there was 10 globes to illuminate the entire tent, which is the recommended amount for that area sized tent. We had over 40 tent events going this weekend and many had the exact same lights and the only comments we have had, were how pleased everyone was. We appreciate your business and the 600$ dollars spent, and I'm sure if you call around you would not have received the same quality of new things for near that price. We also accommodated the venues schedule and tore down Saturday morning before day break so that another event could take place. We found the side curtains laying on the wet grass balled up, however we didn't even want to bother you with this information. Im not sure what could have been done different to meet your needs, we have a picture of the install from the tent and it truly looks awesome. Thank you again and sorry you weren't 1000% satisfied, as we are known for doing for people.

    User5605151

    reviews
    1.7 out of 5
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  • My son in law rented a tent and heater for his wedding the middle of october. The tent was great but the heater was practically useless. We really needed the heater to work since the barn was unheated. Thanks goodness one of the guest was a techician and could get it to work some. But it did have an affect on the reception since it was not working properly. So you would think the company would offer good customer service and at least offer a discount on the heater since they rented a bad heater. Their response no way . Basically tough luck. Would not recommend this company

    User5276458

    reviews
    4.7 out of 5
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  • We rented a tent, chairs, and tables. It was Saturday wedding, rentals were dropped off Thursday and picked up Monday giving us plenty of time to get things set up

    Trish

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    4.4 out of 5
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  • Even though this business was far from my venue, it was priced the best! There was a little delay in delivery, but the staff was great at working extra hard to make sure there were no set-up delays. Our tents stayed up all weekend at our venue and they took them down promptly when needed.

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