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Event Production in City Of Industry, CA,
(626) 667-2258
Overall Rating
4.4 out of 5
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  • 817 Reviews


    Emily

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    1 out of 5
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  • Avoid the headache, go with anyone else. They have very strange shipping policies, which resulted in me having to argue and pay for shipping twice (the second time at double the cost of the first time). Also, beware that there is no listed phone number for this place, so you end up having to deal with a chat function to get anything done. Two and a half weeks before my wedding I was still trying to figure out how to get my items delivered. It's just not worth it. You and your day are worth more than the money you'll save from this shady company.

    vicky

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    0.5 out of 5
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  • NEVER ORDER FROM THERE!!!!! CUSTOMER SERVICE IS HORRIBLE, YOU CAN'T CALL THEM, ONLY EMAIL OR CHAT. THEY WILL TAKE YOUR MONEY !!!!!!!!

    Steph and Sergio

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    0.5 out of 5
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  • awful quality! wrinkles do not come out! washing, drying, ironing, steaming...nothing works!! had to look all over the day before my wedding for a rental place to order some.

    Kathryn

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    0.5 out of 5
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  • Terrible. Ordered table runners with 7-10 day shipping and after the 10th business day, I inquired about the missing package. It took 2 unanswered emails and an online chat to finally be told that they were out of stock. I never received a notification or any sort of update about my order. I canceled my order and now there is not enough time to shop elsewhere. Definitely won't shop there again and would recommend you stay away. Weddings are enough stress without this kind of terrible customer service.

    Genesis

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    5 out of 5
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  • Hi my name is Cat, I found Tableclothfactory.com through a Google search just 4 weeks before my wedding (which was August 20, 2016). I had a very small budget to use for my wedding. I read the reviews online and felt nervous. I checked the rating with the BBB and was even more more nervous. My current husband and I prayed on the purchase. I called the customer service agent and explained my fears and what I read online. I was informed that very few people take the time to write the review so its understandable that other potential customers may be turned off. But he assured and reassured me through out the phone I would receive my items in time for my wedding. The fact that it was a Google trusted store with order protection is really what made me feel even more confident placing my order. I placed my order 3 weeks prior to my wedding-talk about cutting it close! The young man was true to his word and even called me the day they arrived just to make sure a I was happy with my purch... Read more

    Chrystal

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    5 out of 5
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  • I was very pleased with my order. Will definitely use again in the future.

    Linda

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    5 out of 5
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  • I have ordered several items from table cloth factory and I'm sure I will be ordering more in the future. The quality and quickness along with the price are all reasons to order from them. I only had one item that was not in stock but it was easy to choose another. They have plenty of choices to make any event special.

    Maricruz

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    5 out of 5
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  • They have excellent products, prices, and services...

    Ashley

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    5 out of 5
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  • I had read a lot of reviews some bad a some good so seeing as I was unsure of them plus I was unsure of the size I needed, I did the smart thing and ordered 1 of everything to see how it turned out. I did have the sizes wrong but the linens were very nice for the price I paid. I was thrilled. The round table cloth wasn't not perfectly round but I'm willing to bet the reason they are so cheap is because they get all the irregular items from other places. If you are getting a floor length you won't notice. Anyway, point is I was pleasantly surprised at how they turned out and I will buying the rest of my table linens from there!

    Pam

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    5 out of 5
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  • Ordered our chair sashes from here verses renting them from the venue and they were spot on the exact color we needed and quality was awesome for what we paid we saved a bundle for the little hassle it was to put them all on the chairs. I would highly recommend if you are trying to save money on sashes for chairs or tableclothes!

    anne

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    1.1 out of 5
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  • I ordered my table cloths and runners through them, a month before the wedding I STILL never received them or got any confirmation that they had been shipped. After emailing them....no reply....no phone number to reach them. I had to chat them on the website for them to inform me that they were ALL out of stock and they would come in a few months. I wanted to cancel and they suggested me to order different colors?? Like what!? This is a wedding. I was very unimpressed that they would not even notify me that the orders were out of stock. Customer service is no hep.

    Courtney

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    0.6 out of 5
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  • After searching their website, I found the perfect tablecloths! They were the right size and the color was perfect. Champagne, it was called. After searching through some more of their inventory, I found napkins advertised as the same color. When I clicked on the pictures however, I noticed that the napkins we're gold, and not the beige of the tablecloths I wanted. Before $200+ on these tablecloths, I wanted to confirm the color with a customer service rep. I entered a chat session (my favorite way to communicate with customer service reps) and asked the person about the color. "Are the tablecloths gold like the napkins, or are they beige like in the picture" I asked. I couldn't get a straight answer. Either she didn't know what I was asking, she didn't know the answer, or she didn't care. With my concerns by no means assuaged, I asked her how difficult it would be return them if I didn't like the color. It's no problem, I was told. You can send them right back. We'll even send you a r... Read more

    Veronica

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    4.7 out of 5
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  • I have to admit I was skeptical when I decided to go with this company because I noticed the negative reviews. However I decided to go for it, the prices were just too good to pass up. I was so pleased, they shipped out my order right away and it arrived much sooner than expected. So far all of my items look like they're in good condition, maybe a smudge on one but I think it may have something to do with shipping, I will contact them about this. At one point they did notify me that something I ordered was on back order and gave me the option to chose an alternative or wait for the order to get restocked. I chose an alternative. I notified them via the online chat. This process was SO quick and easy and my items arrived by the very next Monday. Overall I'm very pleased with my purchase.

    Araceli

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    0 out of 5
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  • I ordered table overlays and chair sashes from this store. My order are about three months late and not in time for the event. Also the color was not at all what I had ordered. I had sent email after email and I never got a response. The money was taken out of my bank account and my products are still not here. This the worst vendor I've dealt with

    Aly

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    4.9 out of 5
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  • Found my lace tablecloths here and ordered them labor day 9/7/15 &received them today 9/9/15 with standard shipping to southern california. I took them all out and laid flat to inspect them since I read some bad reviews after the fact that I ordered them. I ordered 20 ($11 each +20%off) in Ivory and they are all perfect except 2, one has a tiny dirty spot that will most likely wash out but the other has little ink drops or rust spots. IDK what it is but it's so small that it will easily be covered with table decorations at my wedding. Exactly as pictured and I love them. Happy costumer here!! My advice is to buy a few extra just incase. The price is right.
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