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Jewelry in Atlanta,
(404) 277-4882
Overall Rating
2.4 out of 5
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  • 14 Reviews


    Shelley

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    0.5 out of 5
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  • I am absolutely appalled by this company. I bought my BFF a bracelet for her birthday. It was not inexpensive, and broke a few days into wearing it. She was so excited about getting it, and said it was her favorite thing. We ended up sending it back to get it fixed like the email had stated. I had tried many times to get a hold of customer service, and they have none. The email back you receive is an automated one. She has never received the bracelet back, after following the directions to send back and they would fix it and send it back. After spending $100 on getting it engraved for her birthday, she doesn’t have the bracelet, and they pretty much stole my $100. Horrible, horrible company.

    Kyle

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    0.5 out of 5
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  • I purchased a "GOLD FILLED" pendant necklace on the SwellCaroline website. It was a gift and I wanted to spend a little extra money to get a gold filled necklace versus the cheaper gold plated style. The item description clearly stated this necklace was gold filled, however, a month later it began to tarnish. It is ILLEGAL and is a criminal offense to misrepresent product you're selling. Gold plated is legally defined as 5% or 1/20 gold by weight. Gold plated will rarely tarnish and should last years if properly cared for. This clearly is NOT GOLD FILLED. This company committed a crime and should be held accountable. I have sent over 8 emails and have left multiple voicemails for the owner (Amy)to contact me for a refund. Her staff typically answers the phone and claims she is "busy" and can't talk. They clearly are dodging my attempts to peacefully resolve this, which is what led me here.

    Kerri

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    1 out of 5
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  • My 7 item order shipped with one item not included and one item incorrect. I called and emailed several times over a 3 week period and received no response. My card was still charged for the item they did not send and shows as complete on their website. The correct items, I did like but the failure to respond/correct/fulfill my order is inexcusable. Do not place your trust in them.

    Jean

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    1 out of 5
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  • Ordered a monogrammed bracelet as a Christmas gift. My card was automatically charged. After three weeks, contacted them twice by email & twice by phone - no response. My next step is contacting Better Business Burea & Georgia district attorney. This website needs to be taken down before others get duped.

    Ann

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    5 out of 5
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  • Purchased seven bracelets for my bridesmaids and absolutely love them! Also picked up a few things to wear for engagement parties. Love SwellCaroline!

    Sarah

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    5 out of 5
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  • I bought the 'I do' necklace for my rehearsal dinner. Such a beautiful piece. Swell Caroline is my go to for all kinds of fun costume jewelry. Their prices are great and they always have something new!

    Brooke

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    5 out of 5
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  • Swell Caroline has beautiful and memorable pieces for bridesmaids, especially if you love color! I believe all the items are picked carefully by the owner because they carry quite a few artistic pieces I haven't seen before in stores.

    Lindsey

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    5 out of 5
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  • I couldn't be more satisfied with my purchases from Swell Caroline. They have such cute, unique jewelry at fabulous prices. The quality is excellent and their customer service is amazing. I am so happy I found Swell Caroline and will definitely be buying their lovely jewels again and again!!!

    responded with the following comments.

    We are so glad that you loved your purchases and made us a part of your wedding Lindsey. We so appreciate your taking the time to review us!

    Ky

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    0.7 out of 5
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  • https://www.bbb.org/atlanta/business-reviews/retail-stores/swell-caroline-in-atlanta-ga-27591082

    Afton

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    0.9 out of 5
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  • I tried to contact this company 4 times in the last few weeks- called, emailed, waited...was trying to order something for my bridal party. I guess I'll take my business elsewhere - vet unprofessional

    Brenda

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    1.2 out of 5
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  • I ordered the cape cod initial bracelet. It arrived tarnished. I received it within a weeks time. When I opened the package it was gorgeous for about three days then it tarnished again. I reached out to them about four days ago...haven't heard from them yet. They have cheap products at very expensive prices. Plus, they deleted my review off their website. I will not recommended nor purchase from them again. And I will be sure to tell others to ateer clear of this company.

    Sara

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    1.2 out of 5
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  • I got my monogrammed bracelet as a Christmas gift from my husband. I've had it less than two months and already the gold chain and charm are turning silver. I never sleep or shower in any of my jewelry. It's a quality issue and they wouldn't give us our money back. They offered to replace the parts, but I didn't want more cheap items that are easy to tarnish/fade . I would never recommend them. As a small business, they need to step their game up!

    Courtney

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    1.4 out of 5
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  • I order the 16mm flutter engraved necklace as a gift and had it engraved on both sides. The chain is so thin and cheap there is NO way you could wear it as a bracelet as shown in the pictures. The larger of the two necklaces is the size of a penny. The picture that shows the 2 sizes is obviously fake. If you want to spend 78 on a sterling silver necklace get something that will last more than a few wearings. You can get a much larger monogrammed necklace for a third of the price. I called customer service and received a phone call from someone who refused to work with me. Rip off!!!!!!

    Joanna

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    4.6 out of 5
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  • I ordered four beautiful bracelets from Swell Caroline for my bridesmaids. The bracelets are of great quality and were delivered earlier than expected. Well worth the money!

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