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Dress & Attire in Le Roy,
(585) 768-7771
Overall Rating
4.9 out of 5
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  • 78 Reviews


    User6680884

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    0.4 out of 5
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  • I feel that I have to leave an honest review based on my experience at Stella's. I purchased a bridesmaid dress, after being measured, that did not fit. This thing didn't even zip up my back at all; it seems to be at least three sizes too small. Regardless of how this happened, when I contacted Stella I feel I was not met with a helpful response. I wish Stella had been more open to helping me and willing to help when I first contacted her. She stated that they can only recommend dress sizes and not force me to get a certain size, but I wanted to explain to her that I think something was wrong. Maybe the dress was labeled wrong by the manufacturer, because it did not fit my upper back and rib cage (i.e. not an area where I had or would gain weight). But based on the way the dress fit (or rather, didn't fit), there's no way I could have fit into it based off of my measurements. I got increasingly more upset as the conversation went on because I felt that I was not being provided helpf... Read more

    responded with the following comments.

    Thank you very much for your review and for explaining your concerns as well as your edited response. We sincerely apologize for the issues that you have expressed. The entire staff at Stella's Bridal Boutique is highly qualified and professionally trained in accurately measuring as well as recommending the correct sizing for their customers according to specific designer size charts. We pride ourselves on not only this, but also on our high end, personalized customer service that we provide each and every customer that comes through our door. At the time of order, we review the designer size charts with our customers and specify our sizing recommendation based on the measurements that were taken at the time of purchase and compare where your measurements match on the size chart. It is very common for our customer to fall in between two sizes, leading us to a discussion on which size would be best to order. However, we always give our customers the option to choose the size that they are comfortable with before placing their order. When a customer's order comes in, we always offer to let them try their dresses on in the store while they are here picking up to ensure proper fit and discuss the process of alterations that we provide here at our store. If the customer chooses to not try on their dress at that time, we are not able to see the fit and therefore cannot accurately describe the alterations that they will need, nor provide an alternative solution if an issue does arise. We were so pleased to have you return to our boutique so that we could resolve these issues you experienced as well as altering your garment, courtesy of Stella's Bridal. We want each and every customer to leave Stella's Bridal Boutique having a positive, fun, and special experience. We really appreciate your time and are glad to know we were able to help resolve this issue and end on a positive note!

    Cassie Metzinger

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    5 out of 5
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  • Working with Kela was a joy. She listened to my wants/interests and pulled dresses that focused on just that. She only pulled dresses within my budget and when it was not in budget, she’d ask me if she wanted me to bring it into the fitting room. I loved how my visit to Stella’s Bridal was not rushed and I was listened to. I highly recommend you check it out!

    responded with the following comments.

    Cassie!!! Thank you so much for your kind words! It means the world to us that you took the time out of your busy schedule to leave this review. It was such a pleasure working with you to help you find your dream dress! Xoxo- Kela :)

    Anna Coots

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    5 out of 5
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  • Stella's was my first stop for my dress as they come highly recommended. I went there with NO idea what I was looking for. I worked with Kela, she put me in every kind of dress, mermaid, fit and flare, ball gown, A-line. Every dress she asked, "Okay, so what do you like and not like about this dress?" She was able to take my feedback and then find more and more dresses that narrowed down what I was looking for. I thought I found the dress that I loved and I decided to sleep on it. Kela was so supportive and understanding that this was a big decision. She set me up with another appointment, knowing I was going to look elsewhere. She gave me some great advice about searching too much. After I had slept on it and shopped somewhere else, Stella's was the way to go. Other shops just let me have at it, and I had no idea where to begin or even look. Stella's listened to what I wanted and most importantly, stayed respectful of my price point. I would recommend Stella's bridal for anyone... Read more

    responded with the following comments.

    Anna!!!! WOW, thank YOU thank you for such a heartfelt review of your shopping experience with Stella's!! We really appreciate your kind words! Thank you so much for also including such detail about your appointment, it is so helpful for upcoming brides to hear! We are so honored to call you a Stella's Bride and CANNOT WAIT for your gown to come in so that we can see you in it again!! Xoxo- Stella and Kela

    Jena Crawford

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    5 out of 5
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  • My experience at Stella’s was everything I have ever imagined it being. Saying yes to the dress and celebrating with a champagne toast was the icing on the cake. The were patient and understanding and made me feel so comfortable from the moment I walked in!

    responded with the following comments.

    Jena :) Thank you so much for leaving such a kind review. We are so honored that were able to make your bridal dreams come true!! There are not enough words for us to describe how grateful we are for each and every one of our Stella's Brides. You ladies are family to us and it is truly our pleasure to help you find the gown of your dreams!! Xoxo, Stella's Bridal

    Rachel Anna Schank

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    5 out of 5
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  • They are so wonderful at Stella’s. Every time I was there they treated me like I was their only client and gave me their undivided attention. Super personable, and always willing to help!

    Heather

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    5 out of 5
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  • I am from out of town and wanted my Great Aunt and Grandmother to see me try on dresses seeing as they probably will not make it to my actual wedding. I had the absolute best experience at Stella’s, it far exceeded what I thought trying on dresses would be like. Kela styled me for the appointment and she fantastic. What I thought I would love for a dress was not the case at all. Kela was able to take what I liked about a dress and pick out other options that better suited me. When I came out to show my family, Kela would go over the details of the dress; SHE KNEW EVERYTHING! The joy that I got to see on my Grandmother and Great Aunt’s faces will never be matched. There are truly no words to express how happy I am that Kela gave me those moments with my family, I will forever cherish them. Thank you from the bottom of my heart!

    responded with the following comments.

    Thank you so much for your kind words, you are so sweet and so welcome! Hearing this means everything to me!! It was such a joy to work with you and your family. I am so happy that you were able to share that moment with your Great Aunt and Grandmother, it is such a special time for you and your loved ones! You are most certainly going to be a STUNNING bride on your special day! We wish you all the best with the rest of your wedding planning! xoxo - Kela

    Sara

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    5 out of 5
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  • The ladies at Stella's Bridal made me and my family so comfortable and welcome! Ryan was great very patient with me not really knowing what I wanted. By the end of my appointment I had three dresses that I really really liked. She made my experience so laid back and stress free. I never felt pressured or rushed. I would recommend them to any bride!!

    responded with the following comments.

    Thank you so much for this amazing review, Sara!! We are so glad we were able to make it easy and stress free for you!! It's great to hear you found three dresses you loved! Congratulations to you and your fiance and enjoy the rest of your planning!! xoxo Stella, Ryan, and Kela

    JAMIE

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    5 out of 5
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  • Stella was the absolute best and I would recommend Stella's Bridal to anyone in Rochester or Buffalo! I was very nervous for my appointment and she made me feel so comfortable! This was my first appointment of the day and Stella set the bar SO HIGH! My family and friends that were with me absolutely loved her and she made it so fun. When I came back to order my dress she let me hang in it for awhile. I am so excited for my dress, but also that I'm getting it from such a great place!

    responded with the following comments.

    OMG Jamie, and cue tears!!! Wow, thank you so much for trusting in my abilities and allowing me to help you select the perfect dress for your Wedding Day!! You and your family are so sweet, you have a beautiful family and I am so glad that we get to call you a, "Stella's Bride" - Thank you for choosing Stella's Bridal Xo - Stella

    Jamie

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    5 out of 5
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  • I loved how Stella created an intimate feel with just me and 5 other girls. She listened to what I wanted to and picked out detailed dresses to what would make me happy. Stella was so inviting and considerate, she is a true professional. Everything went smoothly and in a timely manner. Thank you for helping me find the wedding dress of my dreams!

    Pauleen

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    5 out of 5
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  • Stella's Bridal is one of the best bridal shops in the area! While I ultimately didn't purchase my dress here, everything about my consultation with them was fabulous. Their space is beautiful and organized. My stylist listened to my budget and vision to pull some beautiful pieces. I also am a plus sized bride and I felt completely comfortable and had many dress options to select from. Additionally, unlike other shops I had experienced, Stella's was respectful of my budget and was able to show me beautiful dresses within that budget. As a wedding planner, I recommend Stella's to all my brides, and have had many who have had the best experience with them! Lastely, they are so active in the wedding dress world going to conventions, fashion shows, and more, making them true expects. If you're looking for a great wedding dresss expeirence, Stella's is truly an excellent choice!

    responded with the following comments.

    Thank you so much for your kind and thoughtful review Pauleen!! We are honored to be have been able to help on your dress search journey and although you did not find exactly what you were looking for with us you will still always be a part of the Stella's Bridal family ❤️ We wish you the best of luck with the rest of your wedding planning and in this new chapter of your life! Xoxo, Stella & Kela

    Amanda

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    5 out of 5
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  • I learned about Stella's years ago and waited for the day I could make an appointment with them. It was not disappointing. My fiance and I are planning a wedding in 6.5 months and our consultant Ryan was so absolutely helpful and full of options for our faster than normal time frame. I explained to her what I was looking for in a dress, what I was open to, and I ended up saying yes to a dress I didn't think I would. If I were able to look through the racks, I most likely would've blown right by it, but she pulled it and was so right to do so. As she was helping me in and out of dresses, the conversation between us ranged from wedding plans, to fiance details, to her trip to Rome, to finding a shared love of kayaking, lots of laughter - like I was talking to a friend! I cannot say enough about Ryan and my experience at Stella's. Because that's exactly what it was, an experience. I have always recommended Stella's to any brides looking for a place to shop, but I can tell my personal stor... Read more

    responded with the following comments.

    Amanda!!! We LOVED having you and your family!!! Your engagement story is both funny and incredible. I am obsessed with how your ring ties together with it, and how perfect your dress is! You look STUNNING! Thank you so much for being such a loyal, long term Stella's Bridal fan! Congratulations on officially becoming a Stella's Bride and welcome to our bridal family! xoxo Stella, Ryan, and Kela

    anna

    reviews
    5 out of 5
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  • I purchased my wedding dress at Stella's this past year- this was the 3rd boutique I had been to and I knew right away it was going to be a great experience. From the minute you walk in the ladies make you feel so special and excited. They listened to my ideas of what I wanted in a dress and took the time to work with me to find several options, and eventually the one. I never felt rushed or pressured, and when I found the dress they took extra time to help me pick out accessories. Stella's also recommended a great tailor locally who did a beautiful job fitting my dress and making it look perfect. I would highly recommend to any bride!

    responded with the following comments.

    Anna, WOW thank YOU for taking the time to write such a kind-hearted review of your overall experience with Stella's! We truly love what we do and feel it is an honor to help women select the dress they will hold so sacred for years to come. You will forever be a part of our Stella family and we wish you and your family nothing but the BEST. Xoxo - Stella & Team

    Andrea

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    5 out of 5
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  • Stella’s Bridal Boutique in LeRoy, NY is absolutely amazing and beyond beautiful! It’s one of the most gorgeous places I have seen! A quaint little boutique sitting on acres of land with a long winding driveway. The inside is just as stunning. The staff there is the best and super sweet!! I loved working with Ryan. She was very knowledgeable and the nicest person you will ever meet! I felt very comfortable and relaxed. My favorite part about Stella’s Bridal was that they accommodated to only one bride at a time! Which makes for a very memorable and intimate experience. There were so many gorgeous wedding dresses. Ryan knew what I wanted and helped me choose a beautiful Lillian West wedding dress!! When I first tried the dress on at Stella’s, the song that I wanted to walk down the aisle to came on their radio. I knew it was meant to be. The whole experience will be memory that will last a lifetime! Thank you Stella’s for making that moment special.

    responded with the following comments.

    Omg Andrea!! We are in actual tears reading your review! This is the sweetest thing that anyone has ever said to us! We are so proud to call you a Stella's Bride and could not be more honored to have helped you on the journey to finding the dress of your dreams. You are forever part of the Stella's Family. You looked amazing in everything, but the moment you had with your dress could not be topped! Plus your song being played at the perfect moment (we can't make these things up lol). We cannot wait to see what this next chapter of your life has in store for you!! We know its going to be amazing! Xoxo- Stella & Team

    Courtney

    reviews
    5 out of 5
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  • I just found my amazing dress at Stella's Bridal Boutique yesterday and absolutely loved my experience! I worked with Stella and she took time to listen to what I envisioned my wedding dress to look like. She found amazing dresses for me to try on in the styles I was interested in and the "fun" dress I tried on ended up being the one I fell in love with. Through the whole appointment Stella was so encouraging and honest. She has a contagious enthusiasm and made the whole time so comfortable for me and my guests. I would highly recommend everyone go visit her shop!!

    responded with the following comments.

    Thank you for your kind words Courtney!!! It was a true honor to have been able to help you find your dream dress! I had an amazing time with you and your guests! You look like a Bridal Goddess in your dress! Congratulations again on becoming a Stella's Bride!! - xoxo Stella

    becky

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    5 out of 5
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  • Best experience at Stella's Bridal in LeRoy, and I am am not the bride! As "mom" of the bride, I can't tell enough people that if they are looking for the right place to have the best experience, and truly, want to have really special memories from the start, please take the extra time to make this your first stop. Most likely, it will be the best and other places will not measure up. We went to a bridal show, and first met Stella, who, even at the end of a long show, and many visitors to the vendor area, was as pleasant as if she just started greeting us at the beginning of the show. We booked an appointment as our first appt. for wedding dress shopping. Our consultant, Ryan worked so passionately in learning about my daughter and her preferences and even possible options that she was ok with and not ruled out. In a matter of minutes, she brought the most beautiful gowns, and even though my daughter looked amazing in many styles, Ryan completely understood her, and narrowed down the o... Read more

    responded with the following comments.

    Oh My Gosh Becky!!! Thank you for taking the time to write this AMAZING Review!! We can't tell you how much this means to us! Working with you, your daughter, and the rest of your family was so fantastic, we loved having all of you in the shop both times!! Your daughter is so sweet and she looks absolutely incredible in her dress! We are honored that we were able to help her find a dress that makes her feel like the beautiful bride she is! We cannot wait to have you all back in again when her dress arrives!! Thank you again and congratulations to Sam & her fiance!!!
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