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Transportation in Lake Hopatcong,
(800) 427-3207
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3.2 out of 5
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  • 16 Reviews


    Steve

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    4.6 out of 5
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  • We used the State Shuttle for transporting our bridal party from our hotel to the venue and the venue back to the hotel. Both drivers were professional, punctual, helpful with packing stuff into the shuttle van, and friendly. I'd definitely recommend their service for weddings.

    Jillian

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    1 out of 5
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  • I wrote an initial review two days ago, but wanted to share further negative experiences. The owner Eileen finally emailed me back on Monday afternoon after I had to call yet again on Monday morning and demand to speak with her after not hearing anything back after six days. We left numerous voicemails and emailed her as well. Her excuse was she didn't want to bother us on our honeymoon. We made it very clear that we weren't on our honeymoon and wanted to get this resolved right away. That is why we kept calling and leaving messages for her to please return our calls. She offered to reimburse us $350 for our troubles which isn't even half our bill. She refused to call and speak on the phone and only communicated via email after we initially spoke with her about our experiences last Tuesday. I emailed her a second time less than an hour after we received her email on Monday asking her to reconsider her reimbursement offer and was looking forward to a call or prompt email response. Two ... Read more

    Pareen

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    1 out of 5
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  • We had a lot of international guests in town for our wedding, including my in-laws so we needed a shuttle company to provide point-to-point transportation from our hotel to our wedding events (we had multiple events throughout the week) as well as a larger shuttle for all of our guests for our reception. After researching a dozen companies, we decided to book State Shuttle because of their competitive pricing on the entire package (we had 9 point-to-point trips plus the reception shuttle). I guess you get what you pay for because cheaper is definitely not better. The shuttles were CONSISTENTLY LATE and the drivers got CONSISTENTLY LOST. Each time we called dispatch to get a status, we were given the runaround with some pickups almost a half hour late. The worst of all was the night of our reception. We paid $690 for 8 hours of a full-service 24-person bus to go between my hotel and venue. Given the distance between these two is only 15 minutes, we expected the driver to have no problem... Read more

    Pareen

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    1 out of 5
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  • We had a lot of international guests in town for our wedding, including my in-laws so we needed a shuttle company to provide point-to-point transportation from our hotel to our wedding events (we had multiple events throughout the week) as well as a larger shuttle for all of our guests for our reception. After researching a dozen companies, we decided to book State Shuttle because of their competitive pricing on the entire package (we had 9 point-to-point trips plus the reception shuttle). I guess you get what you pay for because cheaper is definitely not better. The shuttles were CONSISTENTLY LATE and the drivers got CONSISTENTLY LOST. Each time we called dispatch to get a status, we were given the runaround with some pickups almost a half hour late. The worst of all was the night of our reception. We paid $690 for 8 hours of a full-service 24-person bus to go between my hotel and venue. Given the distance between these two is only 15 minutes, we expected the driver to have no problem... Read more

    Gabrielle

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    4.8 out of 5
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  • TREMENDOUS value!! In North Jersey, you won't get a better deal than this. PLUS, tip, tax, parking and tolls are included in the price, so there's no guesswork to how much else you owe. Highly recommend.

    Laura

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    4.8 out of 5
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  • After reading some other reviews, I was a little nervous to book State Shuttle for my wedding transportation, but unfortunately, there were no other shuttle companies available for our wedding day that could accommodate our transportation needs. My initial correspondence with State Shuttle to reserve the 3 buses that we needed for different locations was a little shaky and I was a little hesitant to see if all the shuttles would arrive on time where they were supposed to be, but I was pleasantly surprised on the wedding day to hear that the transportation could not have run more smoothly! We booked 3 buses for unlimited round trips for 9 hours, and the last buses even stayed a little longer at our after party to ensure that all guests were accounted for before they made their last trips back to the hotels. There may be some negative reviews on here for State Shuttle, but I couldn't have been happier with my experience with them for our wedding day transportation!

    Dana

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    4.7 out of 5
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  • This was perfect what we needed it for. We did a couple trip shuttle to and from out hotel to the venue. The guy was so nice he even did an extra trip! Very accommodating.

    Nicole

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    4.7 out of 5
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  • State shuttle was recommended to me by a hotel that I did not go with, I chose them for their price. A couple of things did bother me about them. I did not receive the contract I was told I would get in the mail and they stated they were unable to send via e-mail so I was nervous the I actually wasn't going to have any shuttle services. Thankfully I did have my transaction number and was able to confirm via the number. The driver gave me a call the day before and gave me his number and encouraged me to give the number to the front desks of the hotels my guests were staying at. He was accommodating when I added a hotel to his list with no problems. The driver was kind enough to wait for the guests at the end of the night. They had a beautiful shuttle and the guests were very comfortable.

    Sarah

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    4.7 out of 5
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  • We used State Shuttle to transport our wedding guests to and from the event this past June. They did a fantastic job! Our driver was very nice and friendly to us and our guests. The bus was kept at a comfortable temperature. His driving was fantastic. The pricing was very reasonable compared to other shuttle companies that I researched, and you have the bus for 8 hours. Overall, I highly recommend them for your wedding day transportation needs.

    danielle

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    1.7 out of 5
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  • I would not recommend this vendor! I was very diligent in wedding planning and did everything almost 1 year in advance. I had booked a coach mini bus which held 50 people and the morning before my wedding day they called me to tell me that they did not have one available and they were sending 2 vans. I argued on the phone and all they said they could do was take $100 off the final bill! The night of my wedding guests had to call a cab service because one of the vans was missing turns out the driver parked behind our DJ and fell asleep! About 10 of our guests ended up taking cabs and had to pay for it! When we confronted management about this they told us there was no proof that he fell asleep and they couldn't do anything but take a little more off the final bill. Completely dissatisfied with this service! I WOULD NOT recommend !

    Kenneth

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    2.4 out of 5
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  • The service provided by State Shuttle was the only portion of our wedding that we were disappointed with. We paid for two trips from the hotel to the venue before our wedding reception, and two return trips to the hotel after the reception. The service before the reception went smoothly, however we encountered an issue after the wedding. A member of our bridal party alerted us that the driver was informing our guests that he would only be making one trip back to the hotel. When I went to speak with the driver he told me that we were contracted for only one trip back to the hotel, but would make a second trip if needed. I offered to show him the contract (I had copies of all of our wedding contracts saved on my phone in case something like this happened), but he declined and begrudgingly returned for the second trip. It seemed as though he was trying to pack as many of our guests into the shuttle, so that he could get away with not making the second trip. The second trip incl... Read more

    Laura Leigh

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    1.1 out of 5
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  • Sadly our State Shuttle experience was a poor one. Leading up to our wedding we felt very comfortable with the degree of professionalism. Everyone we spoke to was friendly and helpful. Unfortunately on the night of our wedding events did not go as planned. We paid for a large luxury bus to pick up guests from two hotels and bring them to the venue. The bus was then supposed to remain on-hand for any guests who may need to leave early, before beginning the loop of returning guests to the hotels for the remainder of the evening. During cocktail hour an elderly guest needed to be returned to the hotel, but when our wedding planner attempted to contact the driver his phone was off and he did not return calls. Though the planner called State Shuttle, they would not contact the driver and could not find him. Eventually she had to leave our wedding to drive the guests to the hotel herself, missing over an hour of the reception. When the driver returned hours later he said he'd gone to the mo... Read more

    Jen

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    1.2 out of 5
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  • The only time I got upset during my wedding day was at the end of the night when I walked out of the reception venue and saw many guests sitting waiting for State Shuttle's second and last trip of the night, which never came. I called them and asked where they were, and they said the driver didn't know he was supposed to make a second trip. I had many conversations with State Shuttle prior to the wedding to go over timeline, how many trips to make, etc. At that point my main concern was getting my guests back to the hotel ASAP since it was already well past midnight then. So I hung up on State Shuttle, called a cab company, and in 5 minutes the cabs arrived to take the remaining guests to the hotel out of my pocket. I followed up with State Shuttle when I returned from my honeymoon. They verbally acknowledged my mistake, asked me how much I paid for the cabs and initially offered to reimburse me only that amount. I gave them the amount and said I should also be reimbursed for ... Read more

    Kimberly

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    3.8 out of 5
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  • I was very happy with most of the service provided. However, the shuttle was scheduled to make multiple trips to the venue from our hotel. My sister and other guests missed my ceremony due to the shuttle not returning to the hotel after the first trip. The bus reappeared at the venue a half hour after the ceremony with no passengers. I do not know where the miscommunication occurred, but I was quite upset that my sibling was not able to witness my wedding. I did not follow up with the vendor due to the hectic schedule following the wedding. I am not sure I would use this service again, but everything besides this mishap went very well.

    Lisa

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    5 out of 5
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  • State Shuttle provided the limos to transport the bridal party from the hotel to the reception site. They were very easy to reach via telephone and courteous and polite during the booking process. Their rates are reasonable and they were able to include the tip in the overall bill which was nice because it was less for me to think about the day of the wedding. The limos arrived on-time and were clean and the drivers were professional. Everything went very smoothly.

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