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Dress & Attire in Urbandale,
(515) 226-9336
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2.8 out of 5
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  • 22 Reviews


    Izabella Roiland

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    5 out of 5
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  • Just yesterday I secured my dress and placed it on layaway! Stacey's has such beautiful dresses and the girls that help you find your dream dress are supportive and friendly. Absolutely No Judgement occurs, and they encourage and assist you each step of the way. I know I'm not supposed to have favourites, but I love Malerie! She is so kind and encouraging that I can't wait to go back for my next dance and find another beautiful dress with her! Thank You Again Stacey's (and Malerie)! I'll be sure to come back soon!

    Allie

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    5 out of 5
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  • Stacey and her staff were amazing today! I walked in after being at 3 other stores and they helped me out SO much. I tried a dress on that I liked but wasn’t in love with the back. Stacey came in and made it the dress of my dreams!! Stacey and her staff were extremely helpful!!

    Jane

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    5 out of 5
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  • Tammy in mastectomy center is Awesome! Very knowledgeable and friendly!

    Allison

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    5 out of 5
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  • I made the mistake of not trying on my dress until a week before the wedding. Stacey's did a great job at fixing my mistake and tailoring it with only a week left!

    Kayla Elliott

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    1 out of 5
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  • I would never recommend Stacey's Bridal to anyone. My first experience picking out my dress was fine but the lady that helped with that quit. Each time I went for a fitting or needed help there was mass confusion. It took over a month to get prices on tuxes. I called multiple times and was told it was being looked into. Finally, I just went with someone else that had outstanding customer service. I was called three times to set up an alteration appointment that I had already set up. The day of my wedding my Matron of Honor's zipper was stuck. I got married in Aruba so I had my cousin that was in Iowa reach out to Stacey's Bridal to have them Facetime with solutions. They were extremely rude and not helpful. They just kept saying it's so easy to fix.... but it wasn't. There was a defect in the zipper. I ended the call with I'll reach out when I get back to Iowa because I expect my money back then in a very rude/snarky tone I heard I doubt that's gonna happen. Luckily a very nice seamstr... Read more

    Hannah

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    1 out of 5
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  • Went in to Staceys to find shoes and use credit I had when I put a dress on hold for 3 days. Had no idea I needed a “pink slip” and that they couldn’t lookin me up on their system. Manger was suuuuuuper super super rude. I will not be back and I won’t reccomend to anyone I know.

    Natalya

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    1 out of 5
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  • Came in to try on wedding gowns today at Stacey's in Urbandale IA, USA. Had an appointment that was made few days ago and confirmed... Sales Consultant was not ready for me. Reception girl took me to the fitting room and went to pull wedding gowns for me to try on. When she came back with only 2 dresses after searching for 10 min I asked her where is my Sales Consultant she said she still busy with her prev appointment... I asked reception girl few questions about brands this stores carries however she said "she usually doesn't do bridal appointments and doesn't have the info but my Sales Consultant will ". She went to check on the Sales Consultant... again... I am in the room for about 30 min now since my appointment started... Had not tried on even 1 dress yet... She comes back and tells me that my Sales Consultant is STILL busy but now with mother of the bride... So what about me and my appointment??? I walked out.... Such poor customer service and complete disrespect to client's ti... Read more

    Cariann

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    1 out of 5
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  • one of the worst places I've been. not worth the time. I called to see about scheduling an appointment; when asked for availability, I replied that I was busy that whole weekend--4 times. when the woman on the phone stated again she had a later appointment again that weekend, I again stated I was busy with something that whole weekend. to which she rudely replied, "umm ma'am, I don't need your whole life story." I'm beyond appalled at this response. I'd tried multiple times to be polite in choosing a different time to set up an appointment, and she still refused to do it any other time than that weekend. that is beyond ridiculous. needless to say I will never step foot in this store, and will continue to tell as many people as I know to stay away from any Stacey's Bridal. PS, it made me make the score of 1. I would never rate them even that high.

    Louise

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    1 out of 5
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  • Avoid at all costs! This company is fraudulent and do not abide by their returns and refund policy. I am stuck with two bridesmaid dresses of very poor quality and an awful colour. They refuse to give a returns address and are now ignoring all emails. I am £180 out of pocket and Trading Standards can not assist as the company insist that the dresses are made to measure even though I ordered standard sizes and did not pay extra for the made to measure. Due to the fact they requested measurements to check the sizes, they say that they are made to measure. Please avoid! Total waste of money ??

    BERNADETTE

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    0.5 out of 5
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  • You may as well throw your money on the fire

    JENNIFER

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    0.5 out of 5
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  • If you value your special day, go else where! I am currently in a feud with Stacey's because I was sold a cheap dress that fell apart 3 days before my wedding day which she is claiming I sabotaged on purpose! Go to David's Bridal or make your own dress, it would be better and stronger than their crap!

    Snne

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    0.5 out of 5
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  • Avoid avoid avoid ... I have purchased a dress which I waited 1 month for & when I got it out it is nothing like I ordered & it's lined with something that looks like thick curtain material! And is far too small When I emailed them They said I have to send pictures of myself wearing it , well I would if I could get it on !! I have now emailed and had no reply at all , and so I assume I'm stuck with it so that's over £100 down the drain !!! And expensive mistake .. please avoid .. and save your money

    Senada

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    0.5 out of 5
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  • There is not enough space for me to share my full story, but what I will say is that the owner is the most unprofessional, rude, and disrespectful person you will ever deal with. A former employee made a promise, that Stacey decided not to keep, even though the whole mess was created by her employee. She took no responsibility at all, did not apologize ones, and actually yelled and fought with me in the front entrance, with other guests around. It was completely horrifying and embarrassing. If that is the type of service you want, then come to Stacey's. I would never ever ever ever buy anything else here again.

    Senada

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    0.8 out of 5
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  • Dresses are fine, sales staff is fine, but the owner is horrible. Awful, awful person.

    User6574041

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    1.4 out of 5
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  • Had a horrible experience, wrong dresses ordered, calls not returned, bad alterations, they said we would get a discount and than nothing.

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