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Venues in Falmouth, MA,
(508) 524-5331
Overall Rating
2.2 out of 5
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  • 1 Reviews


    Rebecca Slamin

    reviews
    2.2 out of 5
    Quality of Service:
  • Responsiveness:
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  • I had originally booked my wedding with sopranos but felt a lack of communication and professionalism from them during the COVID-19 pandemic. They were transparent with the restaurants reopening plans and kept pushing us to postpone rather than accommodate and adapt. Brides beware they have gone through 3 event coordinators in the short months we were in contact with them...

    responded with the following comments.

    Hi Rebecca, Thank you very much for the information and feedback. I am confused by the lack of communication as I have tried to contact you for the past month with no response regarding your wedding. I also noted that we never received a signed contract or deposit from you to solidify your wedding date which is our first step in booking. I had reached out to you regarding this on numerous occasions, even before the pandemic. I understand the frustration with postponement and lack of direction however, we are required to follow the state mandated guidelines during the COVID-19 pandemic which included postponing or cancelling all events for the year. The health and safety of our guests and staff will always be a top priority so we will continue to follow the guidelines as they are provided. In regards to the 3 event coordinators, this is simply not true. While you did speak with 3 people, the second person and myself are working together on the events. The second person is the General Manager and was assisting as we transitioned between coordinators. It is unfortunate that you felt negatively about this experience and I wish you the best in your future endeavors. Thank you again for your feedback.

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