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Jewelry in Lutherville Timonium, Maryland,
(800) 638-3333
Overall Rating
4.7 out of 5
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  • 207 Reviews


    Courtney Tosh

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    5 out of 5
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  • We were greeted immediately upon entry, quickly described the ring we were looking for, were shown to the appropriate jewelry case, tried on a few options, had prices calculated and purchased a ring in less than 30 minutes! The ring arrived quickly, and we were able to pick it up with no problems. Great service!

    responded with the following comments.

    Hi Courtney, thank you for taking the time to share your experience with us. Customer service is very important to us, and we're glad you enjoyed your visit. We hope to see you again soon!

    Charlotte

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    5 out of 5
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  • My jewelry + engagement ring were from Smyth. We always have a great experience when we go in to clean my rings.

    responded with the following comments.

    Thank you for the kind words...we love to make people happy! We appreciate your loyal business...and look forward to seeing you again!

    Jenna

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    5 out of 5
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  • After hearing some not so great things, we window shopped for a ring here anyways because it’s nearby, and my now fiancé really liked the employee Lily. She was way different than how all the other employees are described on reviews. She was kind and helpful, not judging us or pushing a sale. Definitely recommend smyths for Lily specifically!

    responded with the following comments.

    Hi Jenna...thank you for reaching out and sharing your experience with us. Lily is certainly a great example of the customer service we are striving to have all our employees offer.

    Hannah Devlin

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    5 out of 5
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  • We got the exact rings we wanted for the price we wanted in almost no time at all! Their staff was exceptional and were very attentive to what we wanted, including our budget! The purchase and pick-up of our wedding bands was just as pleasant as our shopping experience. We highly recommend Smyth for any of your jewelry needs!

    responded with the following comments.

    Thank you so much for the kind words! We love it when someone has a great experience and shares it. Thank you for letting us be part of your special purchase...

    Elise

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    5 out of 5
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  • Everyone we have worked with at Smyth has been nothing short of amazing. We came in to just get an idea of what’s available for engagement rings and left having designed the ring of my dreams. Tracy and the sales team listened to what I valued and brought out a stunning estate sale diamond that dates back to pre-1880. When we came in for our wedding bands, I made a decision too hastily, and when it arrived knew I needed something different. Tracy was understanding and patient as I tried on rings during not one, but two more visits. My fiancé bought a locket for his Mom as a wedding day gift and when I picked it up, the man helping me was quick to offer gift wrapping and did a wonderful job! I’ve always felt so welcomed and appreciated as a customer in Smyth and have never felt like they’re trying to push something on me just to make the sale. We could not be happier with our experience and recommend Smyth to everyone!

    responded with the following comments.

    Thank you for the kind words. We appreciate hearing when someone shares their great experience. We look forward to helping you with future gifts and celebrations!

    Danielle

    reviews
    5 out of 5
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  • Working with Smyth has been a dream! Their jewelry is breathtaking, they make you feel like family, the free cookies are also a plus 😉, and the customer service is always amazing! We love going to Smyth.

    responded with the following comments.

    Thank you for the kind words...we really appreciate hearing about your experience...customer service is very important to us and we're glad that you enjoyed your visit.

    Melissa

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    5 out of 5
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  • I absolutely love our rings! I was not fond of the wedding band that was part of the set with my engagement ring. Anthony dedicated several hours to finding me the PERFECT wedding band; even looking through different jeweler collections. I love that now I get free cleanings and ring spas. My husband got custom, hand engraving in his wedding band and it was very reasonably priced and prompt. It only cost $55. And let's be real, the free cookies and booze are always a nice perk!

    responded with the following comments.

    Thank you for sharing the kind words...Anthony is very intent on finding just what you want... it's our goal to make you happy!

    Ashley

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    5 out of 5
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  • We purchased the setting from Smyth year ago so the center stone wasn't put in until last month. And resized beautifully a free weeks ago! Wouldn't go anywhere else.

    Sierra

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    5 out of 5
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  • My engagement ring and wedding band is from Smyth. I love that they work with your budget, are happy to help, and never pushy. Trust me we have been to all the jewelry stores in the area, definitely one of the best with a huge selection, with a big price range small to large.

    Brittney

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    5 out of 5
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  • Smyth is awesome! I never really gave my fiancé an idea of the kind of ring I wanted and always told him to take back up with him if he went to pick out engagement rings. Well, he went rogue(he didn't want anyone to know he was proposing so they would be just as shocked as me)! Lily from Smyth helped him pick out the perfect ring for me....it's beautiful and fits my personality perfectly. Lily asked my fiancé every detail about me, made him pull up pictures, the whole nine yards to get a good idea of what I might like and together they nailed it. The ring size was slightly bigger than I needed and Smyth took it that day with no appointment.

    Alyssa

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    5 out of 5
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  • We had an amazing experience with Smyth. Brian is awesome and helped us find perfect wedding bands !

    Ginger

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    5 out of 5
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  • Great store with professional, knowledgeable staff, and top notch customer service. They helped us to find our style and worked with us and our budget to pin down the perfect engagement ring. When it came to wedding bands I struggled. Ordered one and then changed my mind after it was custom made and delivered. They didn't give a second thought to exchange it for something that better suited me. Nick Lawson is wonderful.

    responded with the following comments.

    Ginger, thanks so much for your wonderful review! We are so happy you found an engagement ring you love and we look forward to seeing you again soon to choose your wedding bands!

    Lauren

    reviews
    4.8 out of 5
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  • We purchased our wedding bands from Smyth Jewelers for our June 8th wedding. We visited the Timonium location and they had a huge selection of wedding bands to offer. They spent plenty of time showing us various options and helped us find the bands that we described. They also offered to customize bands if we had wanted to go down that path. They have a wide range of pricing and a great warranty package. Purchasing our wedding bands from Smyth Jewelers was the easiest wedding decision that we made!

    responded with the following comments.

    Thank you for the great review...we appreciated being part of your special time...congratulations to all!

    Sarah

    reviews
    4.7 out of 5
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  • The woman who helped us at Smyth was so accommodating. She got an idea about what I wanted and brought many examples to show me. Once we chose a setting, she was also helpful in choosing the diamond and was patient in explaining all that we needed to know. She plied my fiancee with alcohol to make the shopping experience easier on him as well.

    responded with the following comments.

    Thank you for taking the time to share your experience. We are so glad we could assist in finding your perfect ring!

    User6708662

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    0.5 out of 5
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  • If you asked me a couple months ago where I would recommend buying jewelry from I would've said Smyth jewelers without hesitation. However, after my fiancé bought my engagement ring there (Ellicott City location) I would strongly advise choosing a different store to purchase from. My fiancé was told he was purchasing a GIA certified diamond but when the time came to get the paperwork it supposedly couldn't be located, that is because it was never a certified diamond. Upon insisting the diamond be certified as we were told it was, it came back from GIA rated 1 grade lower in almost every category. This is known as "grade bumping". The Federal Trade Commission does have laws about diamond grade bumping and allows diamonds to be sold within 1 grade of what they truly are. So, yes, Smyth stayed within FTCs "rules"; however, is this ethical? Absolutely not. The difference in price between 1 grade of color, clarity, etc. is significant and as stated before, my diamond was off by 1 grade in... Read more
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