Sheraton Mahwah Hotel was amazing! Especially Felix, he was with me through the whole wedding process and made sure everything went smoothly.

I had gone to see sheraton mahwah first for my wedding. A few of my now husbands cousins had gotten married at mahwah sheraton and had nothing but good things to say. When I met Felix I instantly knew we’d have a great successful wedding. Felix was attentive, responsive and overall a nice person. He was very helpful. With some management changes we ended up working with Natasha but because Felix had initially signed us we were able to work with both Natasha and Felix. Our experience was wonderful. We had a very successful wedding and we had zero issues with sheraton mahwah. They were able to accommodate all of our requests and also our large wedding (consisting of almost 600 people). I cannot thank Felix, Natasha, and all of sheraton mahwah enough. Thank you for all your help and making my wedding truly effortless and fun! Thank you!!! Nikita & Shyam

We got married at the Sheraton Mahwah two weeks ago and it was an amazing experience. Frank, Felix and Natasha made our day just perfect. We didn't have to worry about a single detail because the team at Sheraton Mahwah took care of everything. We are so pleased. We had a magical day thanks to their great care!

Not sure where to begin! My husband and I felt extremely blessed to have had the opportunity to work with a sweet, caring soul like Felix. He was the initial reason we considered Sheraton Mahwah as our wedding venue. His warm and comforting demeanor was everything we needed during venue searching and wedding planning. My husband and I both have very big (blessed) families! Felix treated our families, friends, and guests with love and respect. He made sure our parents, siblings and bridal party were on time with the schedule and available for family photos! True story- my beloved dog, Baecon traveled from Canada to be by my side. He does not eat kibble or dry food, Felix without thinking twice, had his kitchen staff put together an awesome meal (grilled chicken breast with carrots and broccoli) for Baecon! Felix not only was our coordinator but he became a great lifetime friend! Without a doubt, we would recommend Sheraton Mahwah to anyone who is looking for a peace of mind; the staff, ... Read morethe venue, the scenic view is worth everything!

We had our wedding at the Sheraton Mahwah and it was absolutely flawless on their end! Felix put a lot of energy and thought into our special day and we are so so appreciative for that. While we were still several months out from the wedding, it was a bit difficult arranging meetings with him. But I think that made sense considering how much work he puts towards the couples getting married at the hotel during the homestretch. We had 3 in person meetings with him and a our caterer did a walk through all in that last month. We didn't have a day of coordinator yet he eased all of our concerns and delivered on the day of. Everything we previously discussed was there and more on our big day. Mustafa, our AM maitre'd was amazing. He was knowledgeable about Indian wedding ceremonies and even arranged a practice round for my uncles for carrying the doli. He communicated with my maid of honor to keep us on schedule and took care of us the entire morning. Frank, the PM maitre'd, was equally ... Read morefantastic. He was all about the details and making sure we had the best reception we could. The venue itself is beautiful. Our ceremony was outdoors and reception indoors. They recently renovated the inside of the hotel including the bar area. All of the renovations were much needed but now create a beautiful interior as well. The staff throughout the day was adequate to handle our 360 person wedding. All in all, this was an exceptional venue for us. Thank you Sheraton Mahwah team!

Got married here in July of 2017. Renovations have definitely improved the indoor space so although the weather didn't behave for our outdoor ceremony, everything was still beautiful indoors. Felix is truly the highlight of this venue - he is super professional, maintains open communication, and is honestly just fun to work with. He made sure our day of coordination was handled so everything ran smoothly despite not hiring a wedding planner. Would highly recommend this venue!

We had our wedding and reception at the Sheraton Mahwah in May of 2017. We were attracted to this venue largely because of the beautiful setting for an outdoor wedding, in front of the fountain with the greenery as the backdrop. Unfortunately, the weather didn’t cooperate, but we still had an amazing ceremony in the newly renovated ballroom. The renovations truly make the indoors look amazing. Lunch was held in the Skylite ballroom where guests could take in the beautiful scenery surrounding the venue while enjoying lunch. Felix and his team made sure the day went off without a hitch and were there to tend to any needs. Thanks to Felix and his team for making our day a memorable one!

We had three events at the Sheraton from August 24-26, 2018 – a welcome dinner, our wedding ceremony, and our wedding reception. To start off, the day-of staff – Mustafa and his team - are absolutely incredible. They deserve five stars for their hard work and help in making everything go well on our wedding day. Mustafa went out of his way to make sure every detail was to our liking and he was extremely helpful to our families and our guests. He is very friendly, easy to talk to, and our parents liked working with him. He takes care of the bride and groom as well – making sure we were fed, hydrated, and enjoying our day. Overall, we loved working with him! The two-star review goes for the sales and catering team and management of Sheraton. We picked the Sheraton because of its location/outdoor ceremony space, and while we are happy with that, we strongly encourage future brides/grooms to consider the amount of frustration, aggravation, annoyance, and stress that came alon... Read moreg with the view. Here are some lowlights: • For context - we signed our contract with Felix Hidalgo. He left a month before our wedding. We were then put in touch with Paramita. She left the week before our wedding. We ended up working out most of the details with Sara (the director of sales) just days before our wedding. • Felix had promised us small concessions to ensure our wedding weekend would go smoother. These were all agreed to six-seven months before our wedding and we not only counted on these concessions, but made plans around them (e.g., sharing that information with our coordinator, vendors, and family members). For example, Felix promised us use of storage rooms, the bridal suite, use of some ballrooms, and more. After he left, management refused to honor our agreements unless we provided written proof. When we told management that we didn’t want to waste hours digging through emails and asked them to look through Felix’s old emails – again this is the month of our wedding – they rejected this and asked us to provide the documentation. As a result, we had to spend hours digging up this information just so that the Sheraton could honor some of these basic agreements we already had in place. We felt like we were renegotiating our entire contract three weeks before our wedding. o As a side note, this particular process was beyond stressful. We spent every single day for a handful of weeks the month of our wedding on the phone with Paramita and/or Sara to get minor details resolved – things like having a water cooler in our snack room in the afternoon had to involve a team of people and multiple phone calls to approve. • After we signed our initial contract last year, the Sheraton staff was extremely unresponsive. It often took multiple emails and follow up phone calls to get an answer to a simple question. After Felix left, this became even more problematic with Paramita and others on the team. What we had to do was copy Sara on emails and work directly with her to get anything done. At the same time, there were moments of unprofessional behavior from the staff (see photo with the email). • The Sheraton staff could not complete simple tasks. For example, we could not get a layout of the ballroom and a seating chart for our reception, despite multiple requests for one – we ended up making it ourselves on PowerPoint the week before the wedding. • The stage for the mandap is broken. Part of it is jutting up and one of our parents tripped and almost fell during the wedding. This is extremely dangerous and needs to be addressed by the hotel. • The elevators are a mess. They were broken and took forever, often stopping in between floors! Our guests complained about the elevators because it often took 20-25 minutes to get downstairs. Guests ended up using the service elevators as an alternative. One of our friends almost missed her performance at the reception because she was waiting for an elevator. • We have been assessed extra hotel room charges that took months to resolve after our wedding (which is why we are just posting this review). We had to follow up multiple times after we got back from our honeymoon and received all the charges. The person who is in charge of the rooms is very unresponsive and often times, you have to do her job for her. In the end, Sheraton did ultimately resolve the matter, out of “good faith.” We will note that Sara was the most responsive staffer and it was easier to work with her. Unfortunately, she is management, and it should be the job of her colleagues to really deliver but they fail to do so. When we included Sara on emails, we at least got responses, and eventually some results.

Had our wedding here where we sat down for 8 months planning with nancy brady, came to final payment and taste testing to find out last minute nancy was no longer with us! With less then 28 days to figure everything out felix stepped into the pile of s***! We pretty much has to redue our whole wedding planning and also things that were already discussed and promised with nancy! it was a complete nightmare! luckily the day before wedding we got to hotel for rehearsal to our guests not having there hotels given to them, our receptionists giving wrong info about our wedding and confusing us with at different wedding! here comes wedding day!! we had planned outside reception, wake up in the morning look out our room to see the waterfalls overflowing literally soaking the entire seating area and also where the bride would be walking down th aisle! luckily in time for the reception the hotel staff lowered the water flow and mother nature helped dry the area ! we have the wedding everything g... Read moreoes good! best mans room had no air condition!! bags and personal items were then moved for the groom and also the bestman! come to find out in the early morning the best part of everything groom and best man had there personal belongings stolen from there bag!! 900 cash and pair of glasses GONE ! manager states just call cops ! they could care less about the money missing and just brushed us off! called again and they said the bus boy was worth 55 million dollars he wouldn’t steal! hahah worst experience ever! not even an apology phone calls or even a meeting with hotel staff or hotel loss prevention!!

An amazing and beautiful venue that has multiple areas to host a wedding/reception. Felix Hidalgo, our sales manager, was extremely professional and worked with us all the way through the day of our wedding to create an extraordinary event. Their wonderful staff is accustomed to all sorts of weddings and events so they provided our guests with hospitality that was above and beyond. Highly recommend and must look at venue, if you want an outdoor wedding!

We had our wedding and reception at the Sheraton Mahwah at the end of June and have to credit the venue and the staff for an impeccable event. The outdoor open layout and scenery mixed with the fountains and beautiful landscape really attracted us to this venue, and while we were not able to have an outdoor ceremony due to early morning showers, we were thoroughly satisfied and content that we had our wedding at this venue. Our guests were raving about the views and the new renovations that were recently rolled out. The new renovations make the main ballroom and the indoors look amazing and really help to set this venue apart from other locations. Additionally, Felix was amazing and extremely helpful, alleviating much of the stress from us to enjoy our day. His staff was equally professional and helpful, ensuring that all the tiny details were all taken care of. The only comment I have is in reference to the room management for our guests. Our guests booked out over 80-90% of the hotel... Read more for the weekend, but there were several hiccups in terms of room type, room availability, and block rooms. It is a fairly large hotel with lots of rooms so some of the hiccups are understandable, we just had wished it went a little smoother with better stream of communication. Overall, I would highly recommend this venue to others, especially post renovation, and thank the staff (especially Felix) for helping make our day beyond special and amazing.

We had our wedding at the Sheraton Mahwah recently. Absolutely gorgeous venue (we received many wonderful compliments from guests). Felix and his staff were so helpful in creating our perfect wedding weekend. They were very flexible and went above and beyond to make our vision happen. The only thing that was an issue for me was receiving responses in a timely manner (I'm guessing this is due to the amount of weddings they do there). Other than that, everything was perfect.

I had an absolute crazy and horrible experience while having my hotel block for my wedding here. The staff here is pretty rude- I had some nasty things said to me. They messed up on billing, on booking the correct rooms, and failing to let me know there was *6* other hotel blocks at the hotel the same time as mine. They messed up payments SO badly that they charged the wrong rooms to others credit cards, and a guest of mine ended up having her RENT CHECK bounce due to their negligence. This is truly a shame, as since a little girl I had wanted to get ready at this hotel. I would not recommend ANY event of any type here.

The venue and grounds are beautiful for a wedding. Service leading up to the wedding could be better for the price however the day of the wedding went smoothly.