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Dress & Attire in Scranton,
(570) 346-5725
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4.1 out of 5
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  • 76 Reviews


    GEORGIANNA

    reviews
    4.6 out of 5
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  • I HAD A GREAT EXPERIENCE AT THE SHOP PICKING EVERYTHING OUT. THE ONLY PROBLEM WAS WHEN RETURNING ITEMS AT A DIFFERENT LOCATION IN NJ. THE PA LOCATION TRIED TO CHARGE A LATE FEE TO ONE OF MY GUYS. I GOT A CALL ON MY HONEYMOON ABOUT THIS SITUATION. BUT IN THE END THEY TOOK OFF THE LATE FEE BUT I SHOULDNT OF HAD TO DEAL WITH THAT ON MY HONEYMOON WHEN TOLD THAT WE COULD RETURN THEM TO ANY LOCATION.

    responded with the following comments.

    Georgianna - We apologize profusely for any inconveniences on your part. You absolutely can return to any of our locations. Whatever is most convenient for you! We hope your experience overall was great and hope to service you again in the future!

    User6323038

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    2 out of 5
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  • Our experience was horrible. 7 out of 9 suits did not fit correctly. I wrote an email the day after the wedding and never received a response. I will never do business there again.

    responded with the following comments.

    We cannot apologize enough for the mistakes that were made that lead to these circumstances. We can assure you that we take very seriously any emails we receive from our brides and grooms, and pride ourselves on responding in a timely manner. We regret our failure to respond to your email. These reviews allow us to respond to our customers, happy or otherwise, and correct any errors on our part. We consistently strive to be better and we appreciate you for holding us to that. If you would like to speak to Mr. Sarno regarding your experience, please email us at [email protected] and we will arrange it. We thank you for your review. Sincerely, Tuxedo By Sarno

    Abby

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    5 out of 5
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  • Sarno & Sons sets the bar for formalwear! They are passionate about their business and they take the time to get to know you and work hard to make sure you have the right tux for the right person to help make it a perfect occasion. We met with the team both in the Scranton, PA store and the Alexandria, VA location (co-located in Hannelore’s of Old Town) and even coordinated a sizing from Arizona. Sarno’s service and attention to detail across hundreds of miles is top notch and unlike anything we have ever experienced. We will use them for all our formal wear needs.

    responded with the following comments.

    Abby, we can't thank you enough for the glowing review! You both were an absolute pleasure to work with - a beautiful couple inside and out. We wish you both the very best and hope to see you again soon!

    Jeana

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    5 out of 5
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  • I have heard many horror stories want to comes to tux rentals but these guys do it right . Everything fit and all the colors matched they even gave us some extra cufflinks.

    responded with the following comments.

    Thank you so much Jeana! Congratulations on tying the knot. We hope that you will pass us along to your friends!

    Noel

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    5 out of 5
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  • They did a great job. The tuxes came out very nice and the customer service was good!

    responded with the following comments.

    Thank you so much Noel! It was an absolute pleasure working with you and Bryan. Congratulations on tying the knot! If you ever require our formalwear services again, we are only a phone call away!

    Cheryl

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    5 out of 5
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  • Everyone at Sarno and Son was fantastic!!! They went out of their way to make sure that the tuxedos were perfect.

    responded with the following comments.

    Cheryl, we cannot thank you enough for your kind words! We appreciate your business more than you know. Our number one priority is the best customer service possible, and your feedback tells us we are making progress! Congratulations to you both! We wish you nothing but the very best.

    Pamela

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    5 out of 5
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  • Our perfect day was complimented by perfect formalwear from Sarno & Son! With so many details that needed attention, it was wonderful not to have a single worry about the groom's, groomsmen's, ring bearers', and dads' attire. From measurements to delivery, every detail was well attended to. The style and fit were perfection and the guys looked amazing. On a day when so much attention is paid to the bride, you can be sure this bride was admiring how handsome the gentlemen looked! Thanks for making our day perfect and carefree. Steve & Pam

    responded with the following comments.

    Pam and Steve - we cannot express our gratitude enough! Our number one priority is the needs of our customers, and making sure your formalwear is perfect for your special day. We thank you for your kind words and for taking time out of your day to write this review. Please don't hesitate to pass us along to your friends and relatives. Congratulations!

    Redley

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    5 out of 5
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  • Everyone was extremely helpful! I have an odd shape for a tux, but they made sure everything fit properly! One of the ladies even met us in Newport (where we were staying overnight) for us to give the tuxes back because we normally live about an hour away. I chose them because they popped up while I was searching for a place to get complementary tuxedos for a gay men's wedding. I couldn't find anywhere else that had any design design in both black ad white!

    responded with the following comments.

    Redley, thank you very much for your positive review! We are happy to do whatever it takes for our couples to have a stress-free experience. We hope that you will refer us to friends and family in the future! Congratulations!

    John

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    5 out of 5
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  • I was recently a groomsman in a very large wedding party which included 17 guys and kids needing tuxedos. Luckily, the bride and groom choose Sarno & Son to handle their special day. The day I came in for my fitting they got me in and out very quickly with one-on-one attention. Their customer service was very professional, experienced and courteous. The tuxedos were clean, immaculate and very comfortable. I would highly recommend Sarno & Son to anyone looking for a great tuxedo with no hassles.

    responded with the following comments.

    John, thank you for your review and recommendation. We appreciate you taking the time and look forward to outfitting you again in the future.

    ashley

    reviews
    5 out of 5
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  • Sarno was great! 2 of the guys in the party were really big and athletic and had tuxes that did not fix properly when they picked them up. Sarno was able to get them tuxes that fit great within a day. I would highly recommend them.

    responded with the following comments.

    Thank you so much Ashley! We are thrilled that our staff was able to accommodate your formalwear needs. We wish you nothing but the very best!

    AnnMarie

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    4 out of 5
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  • The team at all Dante Zeller locations (Brooklyn and Bronx) were extremely helpful and easy to work with. The suits looked fabulous on our groomsmen and my groom was perfect in his ensemble. Thank you for adding to our perfect day!

    responded with the following comments.

    AnnMarie, we can't thank you enough for taking the time to write such a positive review. We are thrilled that we were able to accommodate you on your special day. Congratulations!!!

    Kaeve

    reviews
    4.1 out of 5
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  • Have lots of patience and for the bride to be don't try to do it all yourself... Take people's help!

    responded with the following comments.

    Thank you for your review Kaeve! We try our very best to help with this small part of such big day - anything we can do to relieve our brides of any stress! We thank you for your business and hope you will recommend us to other couples you know that are ready to tie the knot!

    User6323208

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    4.9 out of 5
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  • They were great! I would recommend them to anyone who needs attire for an event.

    responded with the following comments.

    Our customers are what make us so great! Thank you so much for your positive review!

    Kimberly

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    3.9 out of 5
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  • 1st appointment was a bust. Waited 30 or so minutes only to be cut in line. Person who worked didn't care when I said something. So i said i would call the manager. Still didnt care. Had to reschedule. Was not happy. Went to 2nd appointment. And the people were great. But still not happy about the first appointment.

    responded with the following comments.

    Kimberly, We cannot apologize enough for the negative experience you received at your very first appointment. Our first priority is excellent customer service, and we hope that was your experience moving forward. We thank you for your business and congratulate you on tying the knot! If there's anything we can do for you in the future, please don't hesitate to contact us!

    Tiffany

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    4.8 out of 5
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  • Sarno & Sons was completely professional and organized. We had constant check-ins, and were able to contact them periodically with questions. Everything was delivered as planned, and the staff was extremely helpful.

    responded with the following comments.

    Tiffany, we appreciate your positive review! We do everything we can to make this part of your wedding as stress-free as possible. We thank you for your time and kind words, and we hope you will refer friends & relatives to us in the future! Congratulations!

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