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Venues in Salem, MA,
(978) 619-1115
Overall Rating
4.3 out of 5
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  • 43 Reviews


    Helen

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    2.4 out of 5
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  • To start off, when I signed the contract everything was going smoothly. Covid was on the rise and restrictions got tighter, however I was never told a limit of people until after I send out invitations and gave my final count! Then I was told all the vendors and servers counted as my guest count. The hotel rep & manager were helpful however very frustrating. During the wedding my children became tired and cranky (as kids do) abd my family was repeatedly told (rudly) they had to sit down and couldn't 'dance' when they were attempting to calm down my twin infants, by rocking them in their arms. The decor was great and the food was fantastic, the servers were also very attentive. The wedding coordinator did her best but like I said the situation was very aggravating especially with traveling across the country. I feel the coordinatorfailed to tell us many details until AFTER I signed the contract. In addition, the hotel cost $500 per night and we were not given any type of discount even... Read more

    Melissa Kassel

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    5 out of 5
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  • At the Salem Waterfront Hotel my wedding planner Lara led us through the wedding planning process with warmth and grace. She pointed me and my now husband to all the best vendors, making our wedding lovely and elegant. On the day of our wedding she made sure that everything from the chapel to the table clothes were perfect. Being a very busy older bride and groom, we can not thank Lara and the Salem Waterfront Hotel enough for making our wedding easy and beautiful. We also thank the wonderful chef for his delicious food and seafood tower, the staff and the caring manager Ryan. Everyone listened to us and responded to our cares with patience and generosity of spirit. We chose this venue because we wanted a personal and intimate experience that we felt that we could not get at the other venues we visited. They delivered!

    Stephanie

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    5 out of 5
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  • My husband and I got married at the Salem Waterfront hotel on 8/11/18 and we had the most memorable and beautiful wedding. We were so grateful to work with Lara McInerney, our wedding coordinator, who came in the final weeks leading up to our wedding, and the day of. She was beyond helpful and supportive and went above and beyond her role at the hotel. I can’t thank her enough for everything that she did for me. We were supposed to have our ceremony outside, and unfortunately it rained. We were so disappointed. However, Lara, and the team at Salem Waterfront, worked their magic and made our ceremony just as beautiful as it would have been outside. All of our guests loved and raved about the food! The staff were so welcoming, friendly, and accommodating! Thank you, Salem Waterfront Hotel!

    User4242493

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    5 out of 5
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  • What an amazing night!! We had my daughter’s quinces at the Salem Waterfront. It was a long and stressful planning process, but Rose, Wayne, and the entire staff there were extremely helpful every step of the way!! The food was excellent and the space was perfect!! I can’t say enough how happy we are to have chosen such a great venue. My daughter and her friends can’t stop talking about it. THANK YOU!!!

    Kerri

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    5 out of 5
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  • We love this place! It was a really nice place for our guests to stay to be close to our wedding venue. Having the pub downstairs was perfect for gathering everyone together the night before the wedding. I booked the biggest suite they had for myself. It was the perfect place to get ready with all my girls and my hair and makeup team, and it was perfect later for my new hubby and I! Everyone from the front desk clerks, to the bartender at the pub, and the concierge were so nice and accommodating. They took care of some last minute details that I had overlooked in my wedding planning haze, like meals for the day of! I had breakfast sent up and later we had champagne and mimosas with sandwiches sent up for the girls and I when we were getting glammed up. Ryan was so helpful especially. My hairdresser needed some taller chairs brought up so she could have us at a better height and Ryan brought them right up. We had an excellent experience here!

    David

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    5 out of 5
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  • My Wife and I got married at the Salem Waterfront Hotel August 12, 2017, and everything was just perfect. We started planning two years in advance and had the pleasure to work with Robyn Sheather, Caitlyn Ward, and Rose O'Malley; all three wedding specialist are great, experienced and professional. Rose O'Malley was our coordinator, she put our minds at ease even after last minute changes and she made sure everything went exactly as planned for our big day. We loved the food, and we still getting great compliments from some of our guests about it, specially the passed hors d’oeuvres during cocktail hour. The Platinum Package was priced reasonably, and the hotel was very flexible with a few special requests we had for our big day, specially Linda O'Shea. Bridal suite was spectacular specially after turn down service ;-) The entire staff at the hotel was great and we highly recommend this as you wedding venue.

    Stefanie

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    5 out of 5
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  • I cannot say enough good things about Salem Waterfront Hotel. Our wedding this past weekend was the best day EVER and it was all thanks to Caitlyn and everyone else at the hotel. First, they were so easy to work with, very responsive and flexible. They made sure we got exactly what we wanted and adapted their packages to fit our wishes. Not to mention, they did so at a great price we were comfortable with. The planning and tasting could not have been smoother. When the weekend arrived, we had our rehearsal and rehearsal dinner on Friday at the hotel in the Regatta Pub. The food was so delicious (italian buffet), the bartenders and waitstaff were friendly, fun, and excited for us. Everyone complimented this welcome event. On the day of the wedding, Caitlyn was there for me, my husband, the bridal party, and our family every step of the way - we didn't have to worry about a thing. The hotel rooms were beautiful and spacious for us to get ready in and the room service was awes... Read more

    Sarah

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    5 out of 5
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  • I recently had a room block here for my nearby wedding and they were very easy to work with! Very pleased with the service we were given. I often emailed with questions and every time my Sales Consultant, Caitlyn, replied in a timely and pleasant manner. Great customer service here! All our of our out of town guests enjoyed their stay. We had also toured the hotel as a possible wedding venue, and although we decided to go with another venue, the SWH was willing to work with us on price, which is very appreciated and not often experienced when wedding venue shopping in the area. I'm sure a wedding here would have been lovely as well.

    Emma

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    5 out of 5
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  • I had my wedding at here in May 2016 and it was amazing. I couldn't have asked for a better location or coordinator. Caitlyn Ward was my coordinator and she made sure everything went exactly as planned and I wasn't stressed about anything leading up to the wedding. The food at the venue was amazing- we had the filet mignon and chicken saltimbocca with clam chowder and caesar salad as starters. Our guests raved about the filet mignon and I've personally never had better clam chowder! The location of the hotel is great because it's walking distance from all the attractions in Salem. We had many out of town guests who stayed for the weekend.

    Cherish

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    5 out of 5
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  • Honestly, I didn't know what to expect in planning a wedding, and three days after our wonderful day, I can not express enough thanks for the staff and venue at the Salem Waterfront Hotel. We had our ceremony, cocktail hour, and reception all on site, as well as about 52 rooms for our guests over the weekend. The staff was wonderful and very diligent about making sure all of our wishes were taken care of. Caitlyn Ward is hands down one of the most personable, organized day of coordinators. She took care of every detail, and the details we didn't care about, she simply gave us hints of what she would do. She was amazing. Caitlyn worked with us for an entire year, and never made us feel as if we were asking too much. Our guests all commented on the food, especially the clam chowder and the spring rolls. Kevin, our fun and fantastic bartender, took care of us not only at the Regatta Pub, but also worked our reception. The only time there was a line at the bar was during the first... Read more

    Mathew

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    1.2 out of 5
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  • If you are planning a wedding, avoid this hotel. All of our wedding related stress stemmed directly from the planning team at the Salem Waterfront Hotel. They are terribly unorganized, and poor communicators. Over the course of a year of planning, we had 3 different coordinators (one fired for ineptitude, one quit, one who came on 2 weeks before the wedding without a clue). Given 18 months heads up that we needed over 70 rooms, we ended up getting 25 because they booked three wedding blocks in the hotel for the same weekend, forcing us to scramble and find rooms for guests all over a 20 mile radius. This would have been fine, had they just told us they booked additional wedding blocks. Instead, we found out the hotel was full 9 months before the wedding, before invites had even been sent, when our bridal party began calling and getting turned away. As far as a hotel, it's fine. Nothing special but if you need a place to sleep, it'll suffice.

    Ashley

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    2 out of 5
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  • We hosted our rehearsal dinner and after wedding brunch here. While we are happy to say that the hotel itself was good enough, DO NOT EVER step foot into the Regatta Pub Restaurant. I have never been so appalled by a group of "professionals" in my entire life. We were told that the pub would be happy to accommodate our wedding guests and party for drinks after our wedding (of course, when trying got get us to sign a contract), the staff was downright nasty when we arrived. I walked in, in my wedding dress, and the host looked at me annoyed and told me "bar closes in a half hour". The bartenders, particularly a woman were so unprofessional it actually made my friends and family members uncomfortable. At one point, after buying many drinks, one of my friends simply gave her a 2 dollar tip for a beer (despite tipping her other times throughout the process of buying drinks) she looked at him, disgusted and said sarcastically "gee....thanks for the two dollars". She then proceeded at the e... Read more

    Brooke

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    4.6 out of 5
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  • Overall, I was very satisfied with Salem Waterfront. We stayed at Salem Waterfront for my wedding and got a room block. With the room block, we also held a post-wedding brunch. I was pleased with the rooms and the engagement with Salem Waterfront while preparing for the wedding. Caitlyn responded promptly and always helped when we had questions about the block/ brunch. For the cons - 1) My husband and I stayed in the Junior Suite on our wedding night. The room had a leak in the bathroom, which the hotel staff new about but they did not change our room. They also did not "spruce up" the room for the wedding night as they said they would. I had inquired about this prior as well (they said they would put flowers and make it look romantic). That being said, they apologized and gave us a gift certificate for one free night. 2) They were not very good with accommodating my gluten-allergy. This was generally fine because Salem has great gluten-free options; however, I was disappointed with ... Read more

    Morgan

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    4.5 out of 5
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  • Such a beautiful hotel and wonderful accommodations for a bachelorette party! Loved it!

    Alyssa

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    4 out of 5
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  • I got married at this Hotel in June with 200 guests(I'm pretty sure we were one of the largest weddings they've ever had). My four-star review is for the overall hotel and service we received. If this review was just for Caitlyn it would be 10 stars, but unfortunately there aren't just 100 of her working at the hotel! Caitlyn was absolutely AMAZING for the entire year plus leading up to my wedding. However, there was a lot that could have been improved: - Check in-the front staff was confused and not helpful to the guests who had reservations. I got so many calls about this which is the last thing you want to be doing on the night before your wedding. Check out-no one was there to help us get everything from the hotel. My husband and I had to drive back over an hour and a half round trip to come back for our wedding cake - the pub was not prepared for the brunch crowd on Sunday at all and were rude, flustered, and took forever. I told them we were having a farewell brunch there and t... Read more
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