
Rebecca Patterson
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My wedding, as most weddings in 2020, completely changed several times. On my second plan, due to reduced numbers, we hired Rudy's rentals for a backyard wedding (the original venue/catering was moved to a reception date later in the year). A week prior to the backyard wedding my whole family got Covid 19, but Rudy's was unwilling to refund us even though I didn't need the rentals. We figured out a way to uphold the contract later in the year with the reception, however I didn't need the items so this was not ideal. 5 days prior to the reception, Michelle called me stating that what we had ordered would not be available due to some damaged items, and they wouldn't be able to pick up the order when my venue needed them to due to overbooking. She did give me an alternative, so I had to ask for replacement items which she tired to charge me for. After some calls back and forth I finally was able to work things out (she refunded us partially) but I didn't get what I ordered. She also tried... Read more