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Transportation in Belmont,
(704) 968-8768
Overall Rating
3.7 out of 5
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  • 18 Reviews


    Mary

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    5 out of 5
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  • AMAZING CARS! They provided the getaway car for my daughters wedding and it was this beautiful Rolls-Royce with her new last name on the front. The driver was nice and was very early. He was well dressed and took great care of the couple. The car was in perfect condition and looked like it just came off of a showroom floor.

    Natalie

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    5 out of 5
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  • I hired Royal Rides for my wedding on August 24, 2013 at Daniel Stowe. Angela is an absolute pleasure to work with. I had a couple of things happen right before my wedding and Angela was a sweetheart! She was so concerned and willing to help in any way she could. I LOVED working with her. Angela, if you're reading this, I will be calling you :) Our driver was excellent. My husband and I were in the back discussing the night's events and our driver joined in on some laughs. He also made sure we were comfortable throughout our ride. I am a huge lover of old cars. My Rolls Royce did not disppoint. It was beautiful inside and out. Our grand exit definitely made a statement with that beautiful car. Thank you Royal Rides!

    Tom

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    5 out of 5
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  • Could not have been happier with Royal Rides. Angela was responsive and helpful over the phone, even calling us a few days before the wedding to confirm pick-up time and location. The driver was courteous, friendly, and extremely professional. The car (white Rolls Royce with cream interior) added class to our wedding which many people commented was a beautiful addition. I would highly recommend Royal Rides!

    Sharlene

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    5 out of 5
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  • I love royal rides. What a classy way to end our wedding. The pricing is reasonable! Staff is great!

    responded with the following comments.

    Thank you so much for the kind words! It was our pleasure to be a part of your amazing wedding! Congratulations

    Lindsay

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    5 out of 5
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  • I used them to surprised my husband with a Rolls Royce to pick him up and bring him to the ceremony and then they stayed until the end to take me and him to our hotel. The driver was a lot of fun and friendly. The car was beautiful and so comfortable. The lady in charge was easy to work with and called a couple of times to make sure we had everything right. My husband said he almost cried when he saw the car. It is perfect.

    responded with the following comments.

    I am so happy the surprise was a hit!! Congratulations and thank you for the kind words...I will share them with the driver as well.

    Kam

    reviews
    5 out of 5
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  • Royal rides is by far the best transportation service in the area. We were so thrilled and blessed to use the white Rolls royce with brown interior for our day of wedding transportation. Our pictures from our wedding with the car are amazing!!!! Angela is the greatest to work with, she is absolutely professional, accommodating & So much fun. Royal rides is a first class company and we highly recommend it for your special day. Steve our driver was awesome and he really seemed to love what he does!! Thank you Angela & your amazing staff! We love Royal Rides and look forward to using them in the future for special occasions..... Highly highly recommended!!Brides-this is a special part of your wedding that you will always remember- your pictures will be priceless... you need to hire Royal Rides! In addition to the car service that we were provided..Angela has a broad range of knowledge in the wedding business and was extremely helpful in planning our ENTIRE wedding and wedding we... Read more

    responded with the following comments.

    Thank you very much for the review!! It was a pleasure to be a part of your special day and helping in any way that I/we could. We are thrilled that you enjoyed the car and our services and your pictures are amazing!! We wish you and your husband much happiness together!!! Such a great wedding & couple!

    Allison

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    5 out of 5
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  • Royal Rides helped me with my transportation arrangements for my wedding day even when they were over booked. Excellent service and very pleasant drivers. I will recommend them as a reliable source.

    responded with the following comments.

    Thank you! Even if we are already booked, as in this case, we still want to help you have the wedding of your dreams. I am glad that we were able to in your case! Congratulations!!!

    User3584911

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    0 out of 5
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  • DO NOT USE THIS COMPANY!!!! They NO SHOWED AND HAVEN'T REFUNDED MY $$!! My concern began a couple months out when I tried to contact Angela with Royal Rides to confirm that we were good to go for our wedding. I emailed & called at least 10 times over a month's span with no response. Finally I got a call back from Angela apologizing and saying that she was "out of the country". Who goes out of the country for a month & leaves their business without an away message or someone to listen and return calls and emails? IT gets worse... since she already had my deposit and I have faith in human kind, I believed here and hoped she would come through for us. Guess what, 1 hour before pick up time ON OUR WEDDING NIGHT, she calls my wedding planner and says they won't be able to make it - and they won't assist in finding another way for us to leave the wedding, I mean call us a taxi or something! Angela assured our wedding planner that our money had been refunded and that she would pay f... Read more

    User3910767

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    0 out of 5
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  • Do not use this company. I learned of Royal Rides through Angela, owner of Planned Perfection, who also owns the Royal Rides. I signed a contract with Planned Perfection for month-of coordinator services, and additionally signed a separate contract with Royal Rides to arrange for a Rolls Royce to be present outside our wedding venue, for photography purposes, during our cocktail hour. Due to irreconcilable differences, I decided to break the agreement with Planned Perfection, which resulted in a loss of a $700 deposit on my end. It was stated in my cancellation agreement that the separate contract for Royal Rides would remain intact. On the wedding day, when my new husband and I made our way to the front of the venue in excitement to see the car, we were dismayed to find just an empty space. When our newly hired coordinator FINALLY got a hold of Angela after several attempts, she casually claimed the driver had a flat tire. No notification, no remorse, no car. I was overcome with disap... Read more

    User4292137

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    0.5 out of 5
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  • Do not do business with this company! Check the BBB, read reviews on the majority of wedding sites and stay away from this company. We signed a contract and provided a deposit to this company to provide a car service on the night of wedding. The evening of our wedding - when it was time for our big exit... there was no car to be found. We had to drive ourselves home from our wedding. The owner Angela, committed to providing a refund of the deposit back to us the next day. After not receiving a refund a week after our wedding, while we were on our honeymoon- she committed to trying again, telling us it could take, "a few cycles for the payment to show up on our credit card statement". Two payment cycles later no refund. She then said she would send a check. Weeks later still no check. She then said she would meet in person to provide a refund, and cancelled that meeting at the last minute. She then said she would pay via paypal. Guess what? No payment via paypal. When I... Read more

    User4272449

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    1.5 out of 5
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  • This company would not send us the personalized license tag after the wedding on 4/12/14 as part of the agreement for providing transportation for $480 for 2 hours. We were very very disappointed that we couldn't get the license tag with the married name from the car that was used. This was the reason we booked this company's service. I called over 20 times and Angela promised 4 times to send it or meet me, but she always had an excuse of why she couldn't send the plate or why she couldn't meet me. This soured our whole experience for this company. Please keep this in mind should you decide to use their services.

    Adrian

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    2.7 out of 5
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  • You can't beat their price for the 1964 Silver Cloud but if you have any issues day of or after, don't expect the same level of customer service that you are given when you call to inquire. To this date I still do not have the vanity plate that was paid for off the front of the car. You are allowed to personalize a European plate that is place on the front of the car while you have it. Once the night is over and the car returns to the shop, your plate should be sent to you. I have placed numerous calls and emails to the owner who stated she mailed my plate. After a few calls and emails (7) Angela provided me with a tracking number of a package that she said was my plate. Once I called USPS for them to trace they verified that it was not my address the package was sent to. I tried to call back and never got a response. If it was my business I would have ordered a replacement plate but that is just me. Again great price but bad customer service experience.

    User3714976

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    4.7 out of 5
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  • I gave 4.7 on value because very expensive only use car for venue to hotel. VERY pleased with service. Highly Recommend.

    Kristi

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    2.4 out of 5
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  • We used Royal Rides for our wedding in August. We had rented a Rolls Royce for our ride to our hotel. The car was amazing and beautiful & our driver was great as well. The car was just what we wanted and turned out great for our pictures. The only issue that we encountered was getting our personalized license plate which is what the customers get to have for a keepsake. This little gift for renting the car is what really helped us in deciding to go with the car rental. After we got back from our honeymoon in September we still had not received our license plate, which was to be mailed to us within 2 weeks of the wedding. We waited it out for a couple more weeks then reached out to Angela once a month passed & we had no plate. When I reached out to her she stated they hadn't mailed them out yet. Another month had passed & no plate. When I reached out to Angela for the 2nd time..she said they were mailed & it may be at the post office being held. To make a long story short, it is now the... Read more

    responded with the following comments.

    Thank you for your review. The post office has not been the easiest to deal with when the plates do not find their way. Sadly, we have tracking numbers that show the plates being delivered to addresses and yet Brides and Grooms, such as yourself, who report they do not have them. I am a very sentimental person and want everyone to receive the plate that was on "their" car, however once it is mailed it becomes another companies responsibility. I am sad that the post office has lost yours and unfortunately it cannot be adequately replaced....a new one is not the original and the original is in the hands of the postal service. We have talked about eliminating the plates altogether to save the headaches, but temporarily have decided to give them to the couple at the end of their ride or have the couple pick them up once home from their honeymoons. If we can eliminate the extra companies involvement we should be able to eliminate any undelivered plates. I am keeping my fingers crossed that the post office finds yours soon.

    Angela

    reviews
    4.9 out of 5
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  • This was a nice touch to the wedding with classic ambiance. The driver was prompt and very friendly. They also provide a personalized license plate for your memories. Our only complaint is that is took time for them to actually mail us the license plate but we have it and it is wonderful.

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