So I’ve voiced my disapproval of Royal Palm’s services 2 months ago. In the interim, the owners of Royal Palm, and my wife and I met to discuss the chaos that ensued on the day of our wedding. To my recollection, at least one (I believe Ruma) of the owners was present at the venue during the event. In our lengthy meeting, she personally admitted that she reviewed the security footages and saw that the chicken tandoori ran out after about 230 ppl (event for 430 ppl. $20k). She concurred that people were waiting in line for >2hrs and then started leaving the lines. She herself came forward during our event around 11pm to announce and encourage ppl to go back in line, as “now there is more food available” (in speaking to many ppl, only appetizers were dumped back in the empty trays). It was honestly an emotional meeting but, in the end, I felt that we were able to come to an understanding- that something went horribly wrong with the Royal Palm’s catering/services that night and ... Read morea lot of ppl did not get to eat. My wife and I, therefore, proposed that we believe the Royal Palm and its owners owe us a restitution for what happened that night. And they agreed. However, to our disappointment, they e-mailed us to say that they are not responsible for what happened that night. They shifted the blames to some ex "disgruntled employees” and shamelessly came up with the excuse that they only recently became the owners of Royal Palm and had no idea about the catering (They expected us to feel sorry for them!)So anyways, just wanted to update and warn everyone about the kind of people you will be dealing with at Royal Palm. Please choose carefully, especially if it’s an important event. Opu and Mili

First and foremost, I DO NOT recommend Royal Palm. I have never felt the need to write an online review before, let alone a negative one. However, I feel obliged to write one this time because no one should spend 20k on a venue/catering and have it be a debacle the way ours turned out to be. My wife and I had our wedding reception at Royal Palm Banquet Hall on the evening of August 25th, 2018. Although the overall venue was spacious and clean, the way the appetizers/dinner were served and managed was an utter disaster. The appetizers were served at 7pm but was quickly shut down by 8pm; many people were sternly turned away for appetizers even though plenty of it were left. The dinner was served in a buffet style but the staff failed to refill the trays. My guests were waiting on the buffet queue for well over an hour for the food and at some point started leaving the line because they thought they ran out of food. The staff, especially Taheya and Shubro, were inattentive, oblivious a... Read morend nonchalant about the chaos and did little to address it. Needless to say, my family and I were angry and embarrassed by the whole ordeal and DO NOT recommend this place.

We arranged to have a party for approximately 150 people here. We were shown a cocktail room (between myself and my wife, they showed us this room three times and told us that it was used for cocktail hours). We negotiated a price and were told that the contract would be sent to us the next day. However, when we got the contract, it was over a $1,000 more than we had agreed to. We were told that this was a "prime time" fee because we wanted a Saturday night. It's bad enough that they charge this at all, but even worse that it was added after we had an agreement. Still, we liked the date we had and did not want to haggle. So, we bit the bullet and signed the contract. Before doing so, though, we asked one of the owners, Sonia, two things: First, if she herself would be overseeing our party. We were told that not only would she be there, but that her cousin Tamin would as well, as would her brother. We also asked that, if possible, we could be the only party there that night, and even o... Read moreffered them cash for this privilege. While Sonia explained that she could not guarantee that we would be the only party, she stated that it was unlikely that another party would be booked, since we were booking an event that was to take place in about a month. Well, a few days after we signed the contract, my wife went in to go over the invitations. Sonia told her that there was in fact another party that night - but here's the kicker: the party for that night was not something someone had come in and booked, but a party that her husband had decided to give for a friend. Not only that, but Sonia, Tamin, and Sonia's brother would all be guests at that party, despite telling us that they would work our party. Sonia then told my wife that our "cocktail hour" wouldn't be done in the cocktail room that we were shown, but would be done in the main ballroom - so, basically, it wasn't a cocktail hour at all - just an extra hour of the party.

We had our daughters sweet 16 party at the Royal Palm and it was wonderful! The staff worked all the details and the service was great, no complaints. The food was really good. Really a memorable night. Thank you Royal Palm!

Had my daughter's sweet 16 this past weekend. She is still in cloud 9. Was looking for a place With nice ambience with reasonably priced. The food was delicious, The Room was beautiful, but the service was superb. My event cordinator, Karla is absolutely Wonderful to work with. Every time I cold or text , she got to me immediately. I'm a little OCD with party planning And décor and they were very accommodating. The maitre D, Mike are super sweet and was that I beckon call. The only complaint I have was the Bakery They use. They made me wait an hour the 1st visit and the 2nd visit they lost the receipt to the cake and they were on this issues as well . My recommendation is to take the credit from the venue and get your own cake. The Royal Palm help make that evening a Memorable Sweet 16.

We had my daughter's sweet 16 at the Royal Palm. She is still in cloud 9. The price was Reasonable. The Room was lovely, bridal suite was pretty, bathrooms were exceptional. The food was the best we had at any Sweet 16, But most of all the service was superior. Our party planner, Karla was a sweetheart and was very accommodating to my request. I would call or text her and she would reply to me immediately. She made the event a little less stressful for me. The maitre D, Mike was a sweetheart and was at our Beck and call. I had a lot of décor coming in, and they were helpful in Orchestrating the event. My only issue I had was with the bakery the use. They had me waiting an hour the 1st visit, the 2nd visit they lost my receipt. My suggestion is to take the credit from the venue and get your own cake. Other than that I have no complaints. I'm glad I chose my Royal Palm because they made my experience and my daughter Sweet 16 a memory that she will never forget.

Karla was very accommodating and was very pleasant and though we had a lot of changes that we made on the course still she took her patience with us.

I had my wedding reception at the Royal Palm Banquet and it was a wonderful experience. Tahiya along with Yusuf and other staff members were extremely responsive to our needs before and during the event. They were very receptive to any concerns we had and also made suggestions as needed to ensure we had a memorable day. Pricepoint was reasonable as well and we appreciated that they were cognizant of the budget we had in mind and worked with to find a suitable plan/package. I would definitely recommend their services based on my experience for this event.

I would HIGHLY recommend the Royal Palm Banquet Hall!!!! They were EXTREMELY accommodating and a PLEASURE to deal with!!!!! They made my daughter's Sweet 16 a night that we and our guests are still talking about!!! Anyone who uses this venue WILL NOT be disappointed!!!

i would like to say i am not an easy person but Amanda was up for the change i had the best weeding ever and everyone enjoyed there self i would like to thank royal palms and staff and Amanda she is a true asset to the company.

Great Service, Beautiful Venue, Friendly Staff. Would have another party there anytime.

I had my sister's bridal shower at this venue and it was an amazing time. They Royal Palm exceeded my expectations, especially with me booking at the very last second. They were very accommodating every single step of the way. I was in search of a venue that would provide food for less than $35 per person. Royal Palm did fit into this price range. Normally, they make you guarantee 100 people to book the venue; however, they accommodated my small gathering of 35. Lisa, my event coordinator, was amazing! She stayed in constant contact with me until the very end of the event. She was super sweet and very upbeat. Lisa was also so helpful and informative. I would highly recommend this venue for any of your party needs. And I hope to throw future events here.

Karla at the Royal Palm was very friendly and professional, but the layout of the food was not what I expected. The cheese station was a on a very small table and I thought there would be more passed around during the cocktail 1/2 hour. I paid a lot of money, and it seemed that they cut a few corners. The room was so hot that nobody wanted to dance. I asked if the heat was on and was told no, to come to find out it was on, when the air was put on that is when everyone got out of their seats to dance. I was supposed to have handouts during the night and never received them, the best part of the night was the DJ, he did an awesome job.

The bad reviews are correct. I will be leaving a google review as there aren't enough characters to write them here. lol