Find Local Wedding Vendors

Discover and connect with wedding vendors that share your taste and your budget. With trusted reviews, you can rest easy that your wedding day will be as beautiful as you envisioned.

Transportation in Houston,

Royal Carriages Limousine, Inc.

9212 Rasmus Drive
Houston, TX
Services: Transportation | Login to save vendor
(713) 787-5466
Overall Rating
3.4 out of 5
Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • 19 Reviews


    Catherine A Cerdedo

    reviews
    1 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • WORST SERVICE IN HOUSTON!! DRIVER GOT LOST! A TWENTY MIN. DRIVE TURNED INTO OVER AN HOUR. DRIVER DID NOT KNOW HOW TO TURN THE BUS AROUND AFTER GETTING LOST DOWN A DARK DIRT ROAD. PASSENGERS ON THE BUS HAD TO ASSIST HER TO TURN THE BUS AROUND!! DO NOT USE!!

    User4100506

    reviews
    0.5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Used for shuttle service & get away car. This company was not user friendly. The driver was rude. They didn't know where they were going and therefore were late (didn't know where they were going even with the addresses & GPS). Not all guest were picked up. Because they were so late any guest with a car drove themselves or carpooled so they wouldn't miss the ceremony. Unprofessional, unhelpful and a waste of money. Not pleased. Will not use this company again for anything.

    Shannon

    reviews
    0.5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Our limousine did not show up at the church to pick up my husband and I after we got married. I called and the lady I spoke to was very rude and said that I called the day before and cancelled without giving a reason and that the girl who called just gave a first name not a last. Then the lady said she called my cell number, which wasn't my cell number, and confirmed the cancellation. And after arguing for several minutes she said it would be 20 mins total for a new limo to arrive. I called 15mins later and she said it'd be another 20-25 mins. It doesnt even take 15 mins to get to the church! I said forget it and have him come to the reception place at 1:25. He arrived extremely early in the wrong color limo and did not give us the red carpet promised in the contract. The lady said she would make a note about a partial refund but no one has bothered to contact me since. We did not get a service we paid for and they did not confirm a cancellation with me. The story sounded made up cause... Read more

    User3561476

    reviews
    0 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • ATROCIOUS!! We used this company to shuttle guests to & from our wedding. We got word from guests of the awful service(door of the bus flapping open on freeway, bus driver used profanity toward my aunt, grandmother fell getting off the bus b/c the driver didn't get the step out for her,etc).BUT, the story gets worse when I called the company about the service. After multiple tries to reach the manager, he(who told me his name was Tony)finally called me back & I explained how unhappy I was & how I thought this company prided themself on excellent service. After having to basically convince him, he agreed to reimburse us for a portion of the amount we paid. Days passed & we didn't hear back after he told me he'd call me back in 2 hours & email me the paper work to reimburse us. We called multiple times & when Tony was never available, we finally spoke to another man who was. He told us his name was Carlos & that he was a bus driver & after filling him in, he said he couldn't really help ... Read more

    CARMEN

    reviews
    5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Right on time. Clean vehicles and very courteous

    Erika

    reviews
    5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • I didn't want a big limo for my wedding day. My church is small and modest, and we didn't want anything flashy, so we chose a nice black suburban instead because I really just needed to get from the hotel to our church. The suburban was clean and looked great inside and out. The driver was on time, waiting for me, and the suburban was able to comfortably fit me, my MOH, my dad, one of the flower girls and two bridesmaids. He drove carefully through Saturday afternoon Galleria traffic and still got us to the church near downtown with plenty of time. Ike calmed my nerves while we waited inside the suburban for showtime by making a few jokes and offering us some bottled water. He even helped a couple of the groomsmen and my dad with their butonnierres and told guests who were parking in front of the church (no parking zone/fire lanes) that they needed to go around to the parking lot in the back!! Thank you Ike and Royal Carriages for your impeccable customer service! We couldn't be happie... Read more

    Kelsey

    reviews
    5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • The service was great - they were quick to respond and were able to change our booked time at the last minute. Our driver was friendly and got us everywhere on time. The limo was in wonderful condition. The price was reasonable compared to other limo companies. Overall, I'd definitely recommend Royal Carriages!

    Autumn

    reviews
    5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Our wedding day was nothing short of hectic as it so often is for anyone, however this company completely stepped up to the plate and took away all our worries about transportation. The car was beautiful, the chauffeur professional, they rolled out a red carpet for us as we came out of the church. I couldn't have been more thrilled. Thank you Royal Carriages for everything, we will definitely be using you again in the very near future.

    Chandrea

    reviews
    5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • They were very helpful and were able to meet our needs. We rented Three limos and all were clean with professional drivers. There was a slight mix uo, but after calling company, it was resolved within two minutes. They were able to meet location change request at the last minute and I would use them again. I had a wonderful experience!

    Sophie

    reviews
    4.5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • We rented two vehicles from this company for our wedding day. We got 2 different experiences with 2 different drivers/2 different vehicles. The first vehicle we got for the day was a 20 Passenger Black Limo Bus. The driver had NO idea where she was going, didn't even ask for help with directions, and a 10 minute ride took 30 minutes. Plus on top of that, there was NO AC, the driver had to use the emergency pull to open the door, and the radio didn't work. So having the majority of our wedding party crammed in the bus with NO AC was horrible. Our exit vehicle was a 10 passenger black regular limo. Our driver was awesome and so accommodating! We were running 5-10 minutes behind schedule and he was so nice to wait a few extra minutes, and when he dropped us off at our hotel, he helped with all our luggage while we checked in. He was awesome! I would totally use this company again, but would definitely not request the same Limo Bus.

    Debbie

    reviews
    4.5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • We used Royal Carriages to rent a towncar for a wedding. We had a few dollars remaining from our wedding budget and rather than let a friend take us in their car, we thought we'd splurge on our remaining funds on a limo. Luckily, the price was right and the availability was there.

    Jamie

    reviews
    4.6 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Okay so i gave them 3 stars because 1. online reservations was impossible to use. Just call 2. after i got out of the limo there was black stuff all over my wedding dress from the limo seats. Yuck!!! other than that i was happy with them being there on time and knowing where to go.

    Elisabeth

    reviews
    3.5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • My husband and I had a little money left over for transportation from the venue to the hotel and Royal Carriages was able to fit us in the week before our wedding date. The night of the wedding, we called the driver to see if he was able to pick us up a little earlier than expected and he was there within 15 minutes of our phone call. However, during the short ride from our venue to the hotel, the driver got lost, rolled down the partition and proceeded to rudely demand turn by turn directions. Talk about a buzz kill. Once we arrived at the hotel the driver seemed to be in a hurry to drop us off and be on his way (even though we had paid for his services for an hour and the ride took 30 minutes). It seemed more like a taxi ride, than a limo ride from our wedding.

    Megan

    reviews
    4.8 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • We had a limo pick us up from our reception andtake us by our house and onto our hotel. The limo was very nice, and the driver was very friendly and responisve. He even arrived early for us when we wanted to leave a few minutes early. We had a great time.

    Crystal

    reviews
    0.1 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Worst Experience I ever had with a limo company!!!!! They ruined my wedding night!!!!!! I had booked them for 10:30 to pick us up, they charged me an hour before (starting at 9:30 because the wedding was in Friendswood and it would take an hour to get there!) So 10:30 came around and the Limo was not there!!! All my guests were outside waiting. The people that ran the place I rented were getting mad at me because I did not book the place for overtime. I called the limo's main office and they contacted the driver. They then called me back and said the driver was 10 mins away. 20 mins past and he still was not there!!!!!!! My husband and I both called and started to complain because the place was going to charge us extra for the time. Finally 40 mins late the driver showed up!!!!!!!! Did not have a wedding sign, or red carpet like I paid for in the wedding package. The driver was very rude did not say a thing to us, then about a few miles after he drove us away he got a FLAT TIRE!!!!!!... Read more

    Find Amazing Vendors
    render_sticky_availability_button