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Venues in Spokane, Washington,
(509) 456-8839
Overall Rating
4.9 out of 5
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  • 24 Reviews


    A.d. Frank

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    2.2 out of 5
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  • We scheduled an event here, paying with 3 separate checks. We were told the deposit was refundable. Then, after paying were were told there was a tax on the deposit. We had asked about it several times before, and the amount were were told hadn't changed, nor had it included tax. Their website didn't (and still doesn't) include the tax. When we called the event off, one of the parties received $800 (50% of the total, but $200 more than their deposit) and the other two parties received nothing. Denise (in charge of the mansion events) told us only half of the deposit was refundable. It has now been months, and I still don't have my share back, and the other party only got $200 back from the extra $200 they were sent. Don't trust these people under any circumstances. They deceive, lie, and won't even refund people that write them checks.

    responded with the following comments.

    Hello Adam: I can understand that your upset but we did return 50% of your money which is what your contract states upon cancellation. We were contacted by your ex fiance that stated to send her the money and that she would return your portion to you. If you would of contacted us at the same time we would of sent two checks individually, but we were told to just send the whole amount to her. I was contacted in April regarding the cancellation and a check was sent the next day. I was contacted by Erin that she did not receive the check and we immediately put a stop payment on the check and sent a new one out. The whole process took less then a month. The check cleared in April and now in May your are contacting us. We abided by the contract and the check has been cashed. Regarding the tax situation you were given the amount with tax but you disregarded that information. All businesses in Washington state are required to collect sales tax. When you did not pay the sales tax I stated that you could make up the difference when you paid your remaining deposit. We pride ourselves on our customer service and am truly sorry that your upset and feel cheated but I have to abide by the contract.

    Perri

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    5 out of 5
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  • Even though my soon to be and I have not had our wedding there just yet I can say that Denise has already become a huge part of our lives. She is so sweet, supportive and very accommodating; her heart is so big she oozes. Hehehe. If you are looking for place to have party of any kind Roberts Mansion is the place. A vintage wedding, Christmas party, anything there is the place.

    Cassandra A Arellano

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    5 out of 5
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  • So excited to get married here!!! The venue itself is breathtaking. I appreciate all the little historical quirks that come with the site like the listening tube. And I appreciate Denise's experience! She is helping bring my ideas to life.

    Keenan & Jack

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    5 out of 5
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  • After experiencing our wedding at the beautful Roberts Mansion and having been treated to the amazing service of venue manager, Denise, we are humbled by Roberts Mansion's fantastic offerings. Denise acted as our day-of coordinator, the package included use of tables, chairs, and a treasure trove of decorative items they've collected over the years, and we found items that fit our theme perfectly. The venue is beautiful, and the staff are friendly and go the extra mile to see to it you're well taken care of. We corresponded with Denise for 8 months over phone, email, and FaceTime as we are from out of the area. She was incredibly responsive, gave great advice, and let us bounce wedding preparation ideas off of her. We highly recommend Roberts Mansion. We could not have asked for a more perfect wedding day. Thank you for such incredible service, you made our day extraordinary and memorable for many years to come! ~Jack & Keenan ~

    Katie Kastning

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    5 out of 5
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  • My wedding at Roberts Mansion was absolutely incredible. Even from when we first booked, Denise was incredibly kind and accommodating. Through the many different venues we went to go look at, nothing compared to how put together and beautiful everything was. She makes you feel like you're the only couple getting married all year long and was accommodating with every request. The mansion was perfect for an outdoor summer wedding. Everything was so beautiful and the large tree in the center keeps it partly shaded during the day. Not only was the outside gorgeous, the inside also played a large part in making the weekend successful. The bridesmaids have a bright makeup room to get ready in and the groomsmen have a great billiards room. On top of everything, Denise also has just about everything you need without having to rent anything: tables, chairs, linen, decorations, glasses, chalkboards, and so much more. Before the wedding, she would stay in touch and answer any and all questions we... Read more

    S Ross

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    5 out of 5
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  • 5/5 Denise and her staff did a phenomenal job! From the day we scheduled a viewing of the mansion & property and throughout the planning stages Denise (wedding coordinator/business owner) was great help. Our daughter lives local, however we are out of state, so we stayed at the Mansion as well. Such a beautiful home with well appointed suites. Denise assisted us with the selection of floral that we purchased, and they took over and handled the decorating !!! They have several serving trays, candle holders, fine china, wedding arch, and SO MANY other accessories that most venues don't provide including a coordinator. They were very accommodating as we hosted a rehearsal dinner on the property with full use of the main kitchen and laundry room. The wedding & reception went very smoothly and we received several compliments about the staff and venue itself. I highly recommend this venue, you will be VERY happy with your choice to book.

    Leann Kaufman

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    5 out of 5
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  • Denise has been very responsive and helpful in all aspects of my son's wedding planning. The mansion is beautiful and we are so excited to watch it all come together on their big day

    nadja

    reviews
    5 out of 5
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  • We loved this venue! Denise was by far extremely professional. She has a ton of decorations that couples can choose from for their wedding! After we paid our balance she let us stay at the venue for our wedding night and it helped immensely because we were both tired. :)

    Alicia

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    5 out of 5
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  • A beautiful place for a wedding, or frankly any event. Denise is fantastic and i cant recommend the place enough. We had a bridesmaid coming from Australia and a groomsman from North Carolina, both stayed at the mansion and loved every minute of it it was a fantastic introduction to america and the northwest. The Secret Garden is great! The groomsman area is great! The rooms are great! The getting ready room is great! The grounds are great! We even had a live rock band play there and the acoustics were amazing. We had an indoor wedding with 40 people and it was perfectly sized. The fact that we could use the kitchen for hours of Cards Against Humanity with our bridal party at night was beyond wonderful. You made our special day and the week before very special and i cant thank you enough Denise.

    Bonnie

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    5 out of 5
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  • Kelly was very professional and focused on what we wanted. She created several different proposals so we could choose the right one for us.

    Tiffany

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    5 out of 5
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  • Excellent customer service! I was the Maid of Honor in a friend’s wedding and they graciously allowed the bride to get ready in their special bridal room (complete with Hollywood mirror lights) even though the room reservation was for me (she lives in Spokane). It was a truly charming and quiet venue. I will definitely stay here again! I included some pics of my room which was decorated beautifully and very clean.

    Bella

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    5 out of 5
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  • I got married at this beautiful Venue and all I can say was it was absolutely amazing!!! Getting married here means everything will turn out to be perfect! Denise and her staff are always present at the wedding and if you ever need anything they are right there to help out.This is the right place to get married and I'm soooo glad I got married at Roberts Mansion.

    Rachel

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    5 out of 5
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  • We LOVED our wedding at the Roberts Mansion. We got so many compliments on how beautiful the venue was, and we had the best time. Denise and her team were excellent to work with. The changes they are making are great. The mansion is beautiful, the upstairs areas to get ready in are fun and accommodating. There are so many cute touches that Denise does for the wedding, from providing the juice for mimosas, having an awesome welcome sign, to being willing to get things we may have needed, she was awesome. I love the many great places for photos for not only us but for our guests. We liked how the venue was outdoors and open but allowed for a lot of privacy still. The environment was relaxed and down to earth. We liked how everything was natural and classic, not overly done, or too much. The mansion and grounds are naturally beautiful so we felt no need to provide further decorations, the facilities are nice, and everything went perfectly. The location, being so close to downtown, was id... Read more

    Mya Cox

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    5 out of 5
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  • Mi hija celebró su sweet sixteen en Carroll Gardens, estamos muy agradecidos con Avenida Studio New York. Las fotos son de muy alta resolución, hermosas, de calidad, mi familia y amigos están muy contentos con su trabajo, los recomiendo.

    Stella

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    4.8 out of 5
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  • I am so happy and delighted to say that I felt my wedding was beautiful. The Gardens looked like a fairy tale. I am not from Spokane. I live in California so I had to rely heavily on reviews with all my vendors. Denise is the most awesome person to work with. She went the extra mile and them some. She decorated our gazebo for us with the material I had left her. She also put votives and candles for us which added such a touch of class. Our vintage wedding in the gardens was absolutely gorgeous. Denise was always there to answer my questions. Phone call, text or emails. She always responded with a helping word. I am so happy I had my Wedding here and so grateful for all your help. It was my dream come true. Thank you.

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