I don't even know where to start.. I was very disappointed to find out a year later, that the ring we had payed for was half the size it was suppose to be. This is what had happend... we had gone to the store and picked out a ring together and the sales associate had taken our information down. My then bf went to the store to purchase the ring and questioned the sales associate if it was the correct ring. The sales associate had ensured him that it was the correct ring and even said the product number had matched up. Well, at first glance I had felt something was different about the ring, but even got reassurance from the sales associate, that we had purchased the right ring. We went for the 1 year cleaning and the sales associate saw me looking at the rings in the case and I found the same exact ring, but it seemed bigger. I asked what the product number was and it was the same exact product number that we had purchased. Then I asked why my ring appeared smaller and the sales associat... Read moree had stated that it was, because the designer had revamped the design, and that they didn't have any control over that. I told our story that at first glance it appeared different and we wanted to get our ring updated to the larger ring, because that was the one we had both fell in love with at first glance. The sales associate had gotten into contact with both the home office in CA and the designer Simon G. and finds out the ring had not been revamped and that the designer had sent four rings that were a smaller version of the actual product by accident. Basically we got less product and then I asked if they were going to contact the other three people and they said no... but if they came back to the store and noticed that they would exchange the item. Also, I couldn't just exchange my ring and get another ring. I had to wait over three months for the designer to get me a ring. Then when the ring came in the pink stones on the side were white... Then the sales associate tried to tell me it was a light pink and it was the same pink as the ring that I had before. After that I told them I wanted pink stones and they said that they would check to see if the other ring had darker pink/purple stones and if it didn't that I would have to pay more money. So I ended up being right and I had to wait another month or so for the correction. I do have to give credit at the end to the sales associate for being patient and communicating with me, the designer and the home office in order to correct my issues with the ring. We only wished the purchase would have been correct from the start and after all of the issues we had they could've offered us a discount off our wedding bands, right?

Love my rings and the guarantee behind them. Only problem was they promised me 18 months financing when I actually got 12 months. It took some time but it was corrected so I had more time to pay.