Amazing from start to end! Professional, courteous and caring staff. The dinner was delicious and beautifully served. Event captain Erin was present all evening for anything we may have needed. Steven was with us every step of the way from planning, to wedding day! He was so quick to reply to a call or email. The compliments from friends and family keep coming in- everyone was wowed with the experience at Rich’s Atrium. This is the absolute best wedding venue in Buffalo!

Steven and the entire Rich’s team made our wedding experience absolutely one to remember. From beginning to end the support and cooperation we received through the planning process and execution was spectacular. The food was perfect and the ambiance was everything we could have dreamed of. I would absolutely recommend Rich’s to anyone getting married for their amazing service that made us feel so special on our special day!!

I'm not a picky eater, but I can be quite the critic, so when we decided to choose a venue, I was adamant about having good food. Rich's Catering had nothing but glowing reviews, and after looking at their menu, I was impressed. Having to postpone the wedding for nearly a year, we both had our doubts, but Steve was very understanding and kept us up to date with restrictions changing on a near-daily basis. We decided to move forward, and when the big day came we couldn't have been more pleased with not just the food, but the decor, the atmosphere, and the smiles on our guests' faces. It was a wonderful day for us, and we would do it all over again!

My husband and I had our reception in the Atrium April 24, 2021 after having to reschedule from 6/2020. Steve, our coordinator was simply amazing. Everyone was so accommodating with the reschedule and just made it so easy for us. Even with covid restrictions, our wedding reception was absolutely beautiful. The food was delicious (all of our guests are still raving about it), the staff was incredible, and the atrium was set up beautifully. I would 10/10 recommend Rich’s for any event! They are professional, caring, and everyone went out of their way to make the day perfect!!!! Cannot say enough great things about the Rich’s Team!

Maureen was such a big help in making my covid wedding a success. She went above and beyond to make it the best day of my life! I would highly recommend Rich’s to anyone. The food was great and Maureen was such a big help in making my night run smoothly!

Maureen was an incredible help during this crazy time of wedding changes due to Covid. She answered every single question timely, she was very patient and understanding and an incredible help the day of! The food was exceptional! We received more than a few compliments on our late night choices of bacon cheese burgers and buffalo chicken sandwiches, there was not even ONE left at the end of the night!

If you are looking for your dream wedding venue or venue for any event, look no further!  This review comes from a couple that never actually got to celebrate with Rich's due to COVID-19.  I fell in love with The Atrium the moment I walked through the door, but I'd be lying if I said that alone was it.  The topper on the cake was Steve, his honesty, his charisma, his commitment and attention to detail, everything he brings to his role and this time in a couple's life. Words cannot begin to express how grateful we are for all of the support he provided to us throughout our planning process and the difficult decisions we had to make over the course of two years.  This level of customer service is unmatched anywhere else.  As I sat by and read horror story after horror story for COVID brides, I sat confidently knowing I had made the right choice.  Steve answered countless calls and emails, worked with us to reschedule and recommended vendors when others fell through and was just as ... Read moreheartbroken as we were when the reality sunk in.  With Rich's you're not just getting a gorgeous venue and delicious food, you're getting a partner-- a company that is as invested in this being the best day for you as you are.  They are by your side every step of the way.  With Rich's, it's personal. Seeing how they showed up for us in unexpected ways, we can say with confidence that Steve and his team would have delivered on their promises and gone above and beyond.  It is evident how much they love what they do.  Wedding/ event planning should be fun and stress free and with Rich's it can be!

Where do we begin.. our daughter’s wedding was 10/12/19. Steve and Taylor went above and beyond to make this day the best ! Unfortunately, my husband had a medical event at the beginning of the reception and was not able to be part of this. Taylor and the Rich’s team handled this unfortunate circumstance with such calmness, professionalism and were beyond comforting to our family and guests.. and made sure the evening was the best for our daughter and family. We then planned a surprise mini wedding redo for our daughter and father of the bride so they could have the time as father/daughter and an opportunity to enjoy the reception together with our family and friends. At first, it was a difficult decision whether to do this at Rich’s due to the tragic event that night, but when I met with Steve and he mentioned the idea of trying to make this all appear seamless, we decided to have this at Rich’s. There are no words to describe this event last evening.. from the surprise, ... Read moreSteve and Taylor greeting us at the door, everything from lights, backdrops, food, bartenders, servers, etc... it could not have been more perfect. This venue is amazing and Steve and Taylor made a difficult situation the best it could be. We now have closure and our family and friends were there to share in the special moments... life long memories of an amazing experience put together by these wonderful people!! In addition Whirlin Disc went above and beyond who reached out to us as they wanted to do something special as they were there the night of the wedding. The owner reached out to my son in law and offered to do the redo for us. Best decision ever!! We will be forever grateful for their care and concern for us.. thank you !! Lisa Wheeler

My experience is probably a bit difference than most. Initially when I reached out to Rich's catering online, I was told I was out of their zone for an offsite wedding, being 55 miles south of Buffalo. But, Steve Guagliardi (director of catering) being the professional he is, called me the next day. He wanted to ask me a few questions regarding my upcoming wedding before he checked me off the list. I pleaded with him and told him after doing hours of research on local caterers, i don't have a plan B. Rich's catering is the only caterer that I believe is capable of executing what i desire on my wedding day. Steve told me he would take my information to his team and see if they are willing to make an exception to do my wedding. You see, not only was i asking them to go outside of their zone, but, I was asking them to do this all in less than 5 weeks due to my father's recent terminal diagnosis. Steve called me back within 2 days and told me he spoke to his team and they are all on board ... Read moreto make this happen. I cried. Steve sprung into action and started writing down all of my wishes. At this time he brought in Jennifer Fischer. Together they took on all of my EXTREMELY detailed requests. Their cake baker changed their raspberry filling to my liking, they learned how how to serve a 82 pound parmesan wheel to my guests, they graciously gathered truffles, specific seasonings and a slew of wood platters all the while scheduling the fireworks, shuttle buses, tents and bathrooms. They didn't miss a mark. My guests said the food was the best they ever had. They nailed it because they cared. That's what sets them apart from everyone else. I am forever grateful. Steve and Jen, thank you for being the best. I wish for every bride to have the experience i did. Thank you kindly, Kayme and Henry.

Rich’s helped make our day perfect! Everything from special food accommodations to the flow of the night, and service were amazing. I had no worries the day of the wedding and that is all a bride can ask for! Maureen, Erin, and Michelle did a phenomenal job and every one of my guests said it was the “best wedding ever” so I can not thank them enough!

Our wedding at Rich’s was beyond our expectations. Everything was perfect from the food to the beautiful venue itself. We had both our ceremony behind the fireplace and our reception here and everything went off without a hitch. Steve helped us plan our wedding from out of state and we could not be more grateful. Rich’s has everything you need - which is a plus so you don’t need to coordinate a bunch of different vendors. We would have our wedding here again without a doubt!

We were guests at Rich’s for a Wedding a few years back and loved the venue, so when it came time to pick our own they were already high on our list of options. After going through it for our own Wedding it blew us away even more. They take care of everything for you down to the last detail and really make sure your Wedding is truly the best day of your life. Between Steve and Taylor they took care of everything and made the night absolutely perfect. The value your get with such a great venue is second to none in the Buffalo area. If you are considering Rich’s I would tell you to lock them down before it’s too late, you will not regret it!!

Rich’s was absolutely amazing! Everything was perfect from the food to the decor. We literally couldn’t have asked for more. Steve was so incredible to work with, he handled everything!

We cannot say enough about how wonderful Rich’s is. We got married at the atrium and everything was perfect. Every detail thought of. We worked with Steve from the start and he was so helpful and willing to answer any question we had. The day of the space looked beautiful and everything I hoped it would be. The customer service was fantastic and everyone was so friendly and accommodating. We are still getting compliments a couple weeks later about how beautiful the place was and great the food was. Steve, Erin (our day of assistant coordinator, and the whole staff helped make our wedding the best day ever and we are forever grateful.