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Transportation in Sterling, District Of Columbia,
(703) 478-0500
Overall Rating
4.3 out of 5
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  • 140 Reviews


    User4571237

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    5 out of 5
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  • Reston Limo was so easy to work with! We booked the 25 person Limo Bus for transportation to and from the church and it worked out great! We had about 20 people on the bus and there was plenty of room, even for a Bride in a large dress! The only thing that was difficult was the bus was very bumpy ride. The driver was super flexible and able to make changes at the drop of the pin. I would definitely recommend using them!

    responded with the following comments.

    Thank you for your feedback, we are thrilled to have been part of your very special day! We are sorry to hear about the bumpy ride - if you could email us at [email protected], we'd like to determine which bus this was so that we can check out the vehicle. Thanks!

    Mary

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    5 out of 5
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  • Outstanding service for our daughter's wedding! Reston limo moved the bridal party in style to the wedding venue, transported all of our guests from the hotel to the wedding and back, and took care of the get-away car for the bride and groom. Their service was flawless, staff was polite and flexible, making it easy for everyone to relax and enjoy this special occasion!!

    responded with the following comments.

    Thank you for the positive feedback, Mary. We appreciate it! Thank you for choosing Reston Limo!

    Abby

    reviews
    5 out of 5
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  • My sisters reserved a party bus through Reston Limousine in July. They were so pleased by the promptness and professionalism while working with Reston Limo to find the right vehicle to take to the winery. Our was outside our door early, with the bus full of water and bananas! He was very friendly and helpful when getting everyone into the bus. He got us safely to the winery and even offered to take some group pictures for us! I know how much planning went into the day for my Bridesmaids, and Reston Limo made it so relaxing and fun planning with them. I highly recommend them for future trips - especially your Bachelorette Party! Thank you!

    responded with the following comments.

    Abby, thanks very much for your kind words, we are thrilled you had a great time on your bachelorette party and we wish you and your new husband many years of health and happiness together!

    Lynne

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    5 out of 5
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  • We hired a car to drive my husband and I to the reception after the wedding. The driver was fantastic--he was courteous and let my new husband and I converse without feeling uncomfortable. It was a great 25 minutes of just being alone with each other and taking it all in before the chaos and fun of the reception!

    responded with the following comments.

    Thank you for the positive feedback, Lynne. We appreciate it! Thank you for choosing Reston Limo!

    Julia

    reviews
    5 out of 5
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  • We rented the 30 people bus. It was very affordable, bus was really nice with all leather interior and very comfortable. Driver was on time and very courteous.

    responded with the following comments.

    Julia, thanks very much for your kind words! As a gesture of appreciation for allowing us to share in your special day, we would like to give you a gift card for 2 seats on any of our winery or brewery tours; our public tours take place every weekend to VA wineries and to DC and VA breweries. Please email [email protected] so we can get that to you! Therese Howe, Marketing Manager Reston Limousine

    Alexa and Dan

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    4.3 out of 5
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  • We used Reston Limo to provide transportation from area hotels to our wedding venue. The company was very professional and easy to get ahold of, though we found it to be pricey (though all transportation companies are quite expensive). We didn't like that we had to pay for the buses for the entire duration of the event, even though they were only driving for about 45 minutes (we paid for 6+ hours), though again, this is the case with almost all transportation companies. We heard from guests that the buses arrived a bit late for the initial pick-up, but they were on time at the end of the reception. They were, however, extremely flexible; we asked them to go to multiple hotels and also give people the option to be dropped off at the after party later and this was no problem. They were also very flexible in adjusting the kinds of buses we were using when we required less space than initially needed. Overall, highly recommend. I think it is worthwhile to spend a bit more to have a reputab... Read more

    Christy

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    3.9 out of 5
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  • We used Reston Limo for transportation to and from the venue for bride/groom. When the SUV picked up myself, Matron of Honor, photographer and videographer one of the more disappointing aspects was that the driver did not assist myself or with equipment. Equipment was loaded by the individual and my sister had to help me into the SUV. When the driver picked us up from the venue, again, the driver did not help me into the SUV. In terms of just transportation, it was fine but if you were expecting anything beyond that then I would look elsewhere.

    User5619382

    reviews
    4.8 out of 5
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  • We booked Reston Limousine to provide transportation to and from our wedding venue in Purcellville, VA, in addition to a town car to take my husband and I back to our hotel after our wedding. While there were a couple of issues (not all at the fault of Reston Limousine), I have to commend Reston Limousine (Barry, especially) for their complete professionalism, responsiveness and determination to ameliorate the situation. Barry took the time to walk us through everything, from A to Z, that had happened - and in doing so, was very attentive, gracious and generous in compensating for what had happened. Long story short, while we had an unfortunate experience, Reston Limousine more than atoned for what happened and beyond that, was a pleasure to deal with. So thank you, Barry, for your exemplary customer service.

    Kristin

    reviews
    4.9 out of 5
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  • Daniel at Reston Limousine was a great help in determining our transportation needs for our September 2015 wedding in Sterling. When we had to add a second hotel for our guests just a few weeks before the wedding, he was very responsive. He created a package that would safely transport all of our guests while ensuring we wouldn't burst our wedding budget. He coordinated with the venue and our month-of coordinator by passing along names, numbers and other information to confirm everything was in place. All I know is that when my husband and I hopped in the town car to head to our hotel after the wedding, we were confident our guests were taken care of. That was a big load off of our shoulders. Thank you, Daniel!

    User5546292

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    4.9 out of 5
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  • We used Reston for a bachelorette wine tour, guest tour of DC, bridal party transportation, guest transport and the bride and groom at the end of the night and they were great. Every question was answered and they were flexible in helping us find the best plan and shuttles. Our guests noted how helpful drivers were and we were very pleased!!

    User4148269

    reviews
    4.6 out of 5
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  • Debra Lawlor, at Reston Limousine, was very helpful in coordinating transportation for my daughter's wedding. We hired two limos, two buses, and two town cars. We had multiple stops for the buses and, as far as I know, everything went as planned, on schedule. We even added a late night bus tour to DC after the reception for out of town guests. The driver could have had a better route planned through DC, but he was a super nice and pleasant guy and even made an extra stop to drop off one of the couples.

    Suzanne

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    3 out of 5
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  • Our driver arrived early and was polite however he did get lost on our way to the reception. In addition, the air conditioner was not functioning properly in the Hummer Limo and the entire bridal party was drenched with sweat.

    Irene

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    1.7 out of 5
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  • The limousine they sent was a nice SUV which was fine. It was clean and on time. We had hired the limousine to take us from our wedding venue at a remote winery in Loudoun County to the Ritz in Tysons Corner. Shortly before getting in the SUV it had started to rain. Shortly after beginning our drive to Tysons on the dark, country roads in the pouring rain the driver began texting. At one point he had to swerve to avoid going off the road, He continued texting after that. We were terrified. Not the best way to begin our married life. We emailed Reston Limo to let them know that one of their drivers broke the law and exhibited dangerous behavior. We received a message right away saying a supervisor/manager would get back to us. No response so we emailed again. We're still waiting for a response to that message as well.

    responded with the following comments.

    Hello Irene, Our Client Relations Manager let me know that she was able to reach you and your wife to apologize for missing the emails and for the terrible experience you had. This is not our standard of customer service, and we are taking steps to ensure this does happen again. We were happy to provide you with a full refund, and again, want to extend our sincerest apologies for your experience. Thank you, Therese Howe Marketing Manager

    User5120160

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    0 out of 5
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  • If you are looking for transportation for a special event, look anywhere else! Reston Limo added great stress and expense to our special day. We had placed all of our trust in Reston, contracting with them for four vehicles. On the day of our special event, the first limo arrived late and was not the expected vehicle. When we called in to dispatch, the dispatcher was incredibly unprofessional and rude, telling us we did not have a contract for the vehicles for which we did have a contract and then telling us he did not have all of the contracted vehicles available for us. We had to frantically call and make substitute arrangements for our transportation needs at the last minute. Drivers did not seem to know their way around, taking what seemed the longest possible routes and even, in one case, needing passengers to point out where the location was that they were going to, as the driver indicated he didn’t know where it was and had driven past it several times. You don’t need... Read more

    responded with the following comments.

    We realize this response comes delayed, however Reston Limo recently brought on a new Communications and Marketing Department Manager, and it is her initiative to look into previous situations and find opportunities to improve. We would like to hear more about your experience and obtain more details. If you could please contact, Communications and Marketing Department Manage, Anna Wilkinson at [email protected], to further discuss your experience, it would be greatly appreciated

    Katie

    reviews
    4 out of 5
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  • We used the diamond wedding package which was a great deal and suited our needs well. The representative that we worked with was Thierry Pradier, who was very friendly, flexible and responsive to our questions/concerns and schedule tweaks. The shuttle bus for guests to and from the hotel as well as the sedan for me and my husband following the wedding worked out well. However, the limo driver for the bridal party was terrible and had a poor attitude. He had no idea where he was going (the venue was 1 mile away from the hotel) and he managed to take the groomsmen almost all the way back to our apartment which was miles away. Also, he almost got into an accident and was exceptionally rude to my father and huffed and puffed at simple requests. It was clear that he was not suited to this assignment. This is too bad because everything else worked out well and the package is a good deal.

    responded with the following comments.

    Katie, thank you for your feedback on your experience with us, particularly our sales representative, Thierry! We are extremely sorry about your experience with the limousine driver; because we are in our busy season we sometimes have to turn to affiliate companies to help out on some days. We hold our affiliates to the same high customer service levels we expect from our staff, and we have informed this affiliate that we will no longer use this driver on any jobs in the future. We understand that this comes too late for your own wedding day, and we are extremely sorry for that. If you could contact us at [email protected], we'd like to chat with you about how we might be able to make this up to you. Thanks so much, and we wish you many happy years of marriage to come! ~ Reston Limousine

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