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Transportation in Sterling, District Of Columbia,
(703) 478-0500
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4.3 out of 5
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  • 143 Reviews


    Jessica

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    4.7 out of 5
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  • Reston Limo came highly recommended by our venue and coordinator. We booked a package that included a limo, shuttles before and after the wedding, and a town car for me and my husband after the wedding. We received upgrades on the limo and town car (upgraded to an SUV). The drivers were prompt and professional. It was a bit frustrating that the minimum rental time for the shuttles was 3 hours each, but this seems to standard across companies.

    responded with the following comments.

    Jessica, thanks very much for your feedback, we always value what our clients have to say about our service. We wish you many years of joy with your husband, thank you very much for allowing us to be a part of your special day.

    Joseph A.

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    4.8 out of 5
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  • Reston Limo offered a fantastic team for our wedding day! We had a LOT of logistics in play throughout the day and they were able to accommodate each request. The entire team worked together very well and coordinated efficiently with our wedding planner. They were on time, the busses that were provided were clean and comfortable, and all of our transportation needs were met with ease. They were very flexible and when the bridal party was late, they were able to change the schedule to fit our needs. Working with Daniel Oh to plan our day was easy and efficient – he answered all of our questions and sent us complete schedules and POCs before our wedding day. The drivers were very polite, friendly, and reliable! We have used Reston Limo for other events as well and they never disappoint! We would definitely recommend the team to others for any transportation needs – the owners and entire team are wonderful!

    User5619382

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    4.8 out of 5
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  • We booked Reston Limousine to provide transportation to and from our wedding venue in Purcellville, VA, in addition to a town car to take my husband and I back to our hotel after our wedding. While there were a couple of issues (not all at the fault of Reston Limousine), I have to commend Reston Limousine (Barry, especially) for their complete professionalism, responsiveness and determination to ameliorate the situation. Barry took the time to walk us through everything, from A to Z, that had happened - and in doing so, was very attentive, gracious and generous in compensating for what had happened. Long story short, while we had an unfortunate experience, Reston Limousine more than atoned for what happened and beyond that, was a pleasure to deal with. So thank you, Barry, for your exemplary customer service.

    Heather

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    2.2 out of 5
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  • For an important day like your wedding day use a different vendor. I paid for a shuttle that had a restroom on board because we had young children in our wedding party and we had some elderly guests. Well, on my wedding day it never came! They sent two small shuttles because they said the shuttle we paid for broke down. Neither of the smaller shuttles had a restroom and it was rude to ask guests to split up! So we had to squeeze into one shuttle! The shuttle was so bumpy! My dad just had an organ transplant and he was so sore from being in that shuttle! I complained to Reston Limo and they said they would discount me for all my troubles which to them only meant $124 discount off a $1,400 bill which is about .08% discount. The shuttle on the way home was the shuttle we paid for so they must have fixed the shuttle the shuttle we paid for by the time we left our wedding reception?

    responded with the following comments.

    Hello Heather, we're very sorry to hear about this experience on your wedding day, as we realize this an important celebration with your friends and family. We are committed to making every effort in exceeding our customers' expectations, and are reviewing this so we can better respond. In the meantime, please accept our congratulations on your marriage, we wish you and your groom the best in life.

    User4571237

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    5 out of 5
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  • Reston Limo was so easy to work with! We booked the 25 person Limo Bus for transportation to and from the church and it worked out great! We had about 20 people on the bus and there was plenty of room, even for a Bride in a large dress! The only thing that was difficult was the bus was very bumpy ride. The driver was super flexible and able to make changes at the drop of the pin. I would definitely recommend using them!

    responded with the following comments.

    Thank you for your feedback, we are thrilled to have been part of your very special day! We are sorry to hear about the bumpy ride - if you could email us at [email protected], we'd like to determine which bus this was so that we can check out the vehicle. Thanks!

    Mary

    reviews
    5 out of 5
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  • Outstanding service for our daughter's wedding! Reston limo moved the bridal party in style to the wedding venue, transported all of our guests from the hotel to the wedding and back, and took care of the get-away car for the bride and groom. Their service was flawless, staff was polite and flexible, making it easy for everyone to relax and enjoy this special occasion!!

    responded with the following comments.

    Thank you for the positive feedback, Mary. We appreciate it! Thank you for choosing Reston Limo!

    Abby

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    5 out of 5
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  • My sisters reserved a party bus through Reston Limousine in July. They were so pleased by the promptness and professionalism while working with Reston Limo to find the right vehicle to take to the winery. Our was outside our door early, with the bus full of water and bananas! He was very friendly and helpful when getting everyone into the bus. He got us safely to the winery and even offered to take some group pictures for us! I know how much planning went into the day for my Bridesmaids, and Reston Limo made it so relaxing and fun planning with them. I highly recommend them for future trips - especially your Bachelorette Party! Thank you!

    responded with the following comments.

    Abby, thanks very much for your kind words, we are thrilled you had a great time on your bachelorette party and we wish you and your new husband many years of health and happiness together!

    Lynne

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    5 out of 5
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  • We hired a car to drive my husband and I to the reception after the wedding. The driver was fantastic--he was courteous and let my new husband and I converse without feeling uncomfortable. It was a great 25 minutes of just being alone with each other and taking it all in before the chaos and fun of the reception!

    responded with the following comments.

    Thank you for the positive feedback, Lynne. We appreciate it! Thank you for choosing Reston Limo!

    Alexa A.

    reviews
    4.3 out of 5
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  • We used Reston Limo to provide transportation from area hotels to our wedding venue. The company was very professional and easy to get ahold of, though we found it to be pricey (though all transportation companies are quite expensive). We didn't like that we had to pay for the buses for the entire duration of the event, even though they were only driving for about 45 minutes (we paid for 6+ hours), though again, this is the case with almost all transportation companies. We heard from guests that the buses arrived a bit late for the initial pick-up, but they were on time at the end of the reception. They were, however, extremely flexible; we asked them to go to multiple hotels and also give people the option to be dropped off at the after party later and this was no problem. They were also very flexible in adjusting the kinds of buses we were using when we required less space than initially needed. Overall, highly recommend. I think it is worthwhile to spend a bit more to have a reputab... Read more

    Christy

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    3.9 out of 5
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  • We used Reston Limo for transportation to and from the venue for bride/groom. When the SUV picked up myself, Matron of Honor, photographer and videographer one of the more disappointing aspects was that the driver did not assist myself or with equipment. Equipment was loaded by the individual and my sister had to help me into the SUV. When the driver picked us up from the venue, again, the driver did not help me into the SUV. In terms of just transportation, it was fine but if you were expecting anything beyond that then I would look elsewhere.

    Kristin

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    4.9 out of 5
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  • Daniel at Reston Limousine was a great help in determining our transportation needs for our September 2015 wedding in Sterling. When we had to add a second hotel for our guests just a few weeks before the wedding, he was very responsive. He created a package that would safely transport all of our guests while ensuring we wouldn't burst our wedding budget. He coordinated with the venue and our month-of coordinator by passing along names, numbers and other information to confirm everything was in place. All I know is that when my husband and I hopped in the town car to head to our hotel after the wedding, we were confident our guests were taken care of. That was a big load off of our shoulders. Thank you, Daniel!

    User5546292

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    4.9 out of 5
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  • We used Reston for a bachelorette wine tour, guest tour of DC, bridal party transportation, guest transport and the bride and groom at the end of the night and they were great. Every question was answered and they were flexible in helping us find the best plan and shuttles. Our guests noted how helpful drivers were and we were very pleased!!

    User4148269

    reviews
    4.6 out of 5
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  • Debra Lawlor, at Reston Limousine, was very helpful in coordinating transportation for my daughter's wedding. We hired two limos, two buses, and two town cars. We had multiple stops for the buses and, as far as I know, everything went as planned, on schedule. We even added a late night bus tour to DC after the reception for out of town guests. The driver could have had a better route planned through DC, but he was a super nice and pleasant guy and even made an extra stop to drop off one of the couples.

    Suzanne

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    3 out of 5
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  • Our driver arrived early and was polite however he did get lost on our way to the reception. In addition, the air conditioner was not functioning properly in the Hummer Limo and the entire bridal party was drenched with sweat.

    Irene

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    1.7 out of 5
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  • The limousine they sent was a nice SUV which was fine. It was clean and on time. We had hired the limousine to take us from our wedding venue at a remote winery in Loudoun County to the Ritz in Tysons Corner. Shortly before getting in the SUV it had started to rain. Shortly after beginning our drive to Tysons on the dark, country roads in the pouring rain the driver began texting. At one point he had to swerve to avoid going off the road, He continued texting after that. We were terrified. Not the best way to begin our married life. We emailed Reston Limo to let them know that one of their drivers broke the law and exhibited dangerous behavior. We received a message right away saying a supervisor/manager would get back to us. No response so we emailed again. We're still waiting for a response to that message as well.

    responded with the following comments.

    Hello Irene, Our Client Relations Manager let me know that she was able to reach you and your wife to apologize for missing the emails and for the terrible experience you had. This is not our standard of customer service, and we are taking steps to ensure this does happen again. We were happy to provide you with a full refund, and again, want to extend our sincerest apologies for your experience. Thank you, Therese Howe Marketing Manager

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