
Katie
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We book to read my party bus To take us to the bars after our wedding reception. A week before our wedding due to the pandemic and our state's new regulations the bars shut down at 10:00 p.m. We asked if we could get our money back since we weren't going to be able to go to the bars. The receptionist told us we would have to pay 50% of the fee due to us cancelling. We didn't Think this was fair due to the fact that we weren't cancelling because we didn't want to use them anymore. we were cancelling because the new state regulations wouldn't allow us to gather together. The lady we talk to on the phone was rude every time we talk to her. I wouldn't recommend which is sad because I've been on their buses before and it was a good time, but they were the only vendor we had issues with getting refunds during the pandemic.