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Dress & Attire in Maple Shade, New Jersey,
(856) 482-5551
Overall Rating
3.9 out of 5
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  • 36 Reviews


    Gina Maria

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    1 out of 5
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  • First, let me just say....my fellow brides to be.... DO NOT GO TO RENA ELLE COUTURE!!!!!!NOT FOR YOUR GOWN, NOT FOR FOR YOUR BRIDESMAIDS DRESSES, NOT FOR ANYTHING. I almost got married without a dress because of this place and the shady ignorant people that work there. Let me just take you step by step through what happened to me during my wedding dress NIGHTMARE !!Back in August of 2018, I started dress shopping for my wedding in June of 2019. I stumbled across this dress shop by accident. I walked in an instantly had a great feeling. I tried on three dresses and found my dream dress. I order on the spot, they tell me it will be in no later then end of January. So February comes, I receive no phone call. So I start calling.. they tell me it’s just late will be here end of feb. March comes, still no phone call. I call there everyday for a week with no response and finally get word that my dress is in..AGAIN BECAUSE I called. So I asked to come try it on and Christina the manager/part... Read more

    Sharma

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    1 out of 5
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  • Good experience until we paid for our dresses. We brought 3 bridemaid dresses and one wedding dress. We ordered everything in Jan and were told they would be back April 19, 2017. That date came and went. Serveral bridesmaids called the shop for information on their dresses and there calls where not returned. I called myself as the bride and was told oh I have your friends number, but I didn't get a chance to call back, at this time it is now three days later. My wedding is May 20, and my bridesmaids dress did not come back until the second week in May. Then we were told they could not even do any alternations and they were supposed to do alternations on my wedding dress. I also went to two dress fitting and was supposed to get corset made, the lady cancelled on me once and then made a appointment at 5:30 which then she called back and changed to 7pm. I show up at 7pm along with 5 other people waiting on dresses. The ladies in shop had to call the seamstress several times to make sure s... Read more

    Jeanna

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    5 out of 5
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  • Here you can pick out dresses to try on from their racks which I preferred. They were helpful to point out styles you might like as well. The first dress I picked turned out to be my dress but there were many other contenders. The staff was friendly and helpful. I had their undivided attention. I fell in love with a Stella York design. I also found my hair piece here.

    Doris

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    5 out of 5
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  • After attending a bridal show at the Merion, I just had to visit this store. All of the gowns and dresses in the show were beautiful. I went to this store and I found the perfect gown. On this day I met Diane, she is patient and kind. We had a great time as I tried on wedding gowns. As time passed I met all of the woman in this location. Everyone there was nice to me and my flower girl. Christina, thanks for everything. I will be calling from time to time, just to say hello to all of you. I would surely recommend this store to anyone shopping for bridal attire. Missing you all already. If I ever have another formal affair, I will come back. ?? Doris Dingle Ruffin

    responded with the following comments.

    Hi Doris, I'm glad that you had a good experience with us. You're truly such a beautiful person. I hope that your wedding was everything that you imagined! Thank you so much for the pics, you were absolutely stunning! Please call or stop by anytime! Thank you! -Kristina

    robin

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    5 out of 5
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  • I have to say, I had a really good experience with Rena Elle Couture. I am a bigger girl and was please to find sample sizes I could try on that weren’t Plus Size models, which are too big for me up top. When I ordered my dress, I paid in full and by doing so, got 20% off a beaded belt that I ordered. Surprisingly, the dress arrived from the manufacturer in record time (less than 8 weeks) and they held the dress for me until I was ready to come in for my first fitting (4 months later). I was crazy and ordered my dress a size smaller than I should have, thinking I’d lose enough weight to fit in it. Dumb move! The bottom fit perfectly, but there was no way the top was going to close, even with me losing some more weight. Their seamstress, Marianna, was amazing and immediately came up with a plan to fix the situation. She removed the zipper and transformed the dress into a corset back. It looked beautiful! Marianna was working on my dress up until I picked it up 2 days before t... Read more

    responded with the following comments.

    HI Robin, I'm so happy that everything turned out perfect despite the belt being incorrect! You were a pleasure to work with and please send us some pics when you have a moment! -Kristina

    Jennifer

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    4.8 out of 5
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  • Diane helped me through the whole process..she was the most lovely, down-to-earth, and ‘non pressure person’. I was fairly unsure what I wanted and she was very supportive all along the way. Rena Elle Couture also let me keep my dress there for a few weeks before I picked it up to get it altered by a seamstress I knew. They were super accommodating:) I’m sharing a picture below of the final result:)

    Ericka

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    4.6 out of 5
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  • Stopped in on an impulse. I was determined that there was not going to be a dress on the planet that was going to have what I wanted and be loved by everyone. Everyone was very nice. Between my mother-in-law, friend, and staff there were a few dresses pulled. I was feeling very defeated. When I got to the third dress the sales associate wouldn't even let me see the dress until I came out and showed my family. When I came out their faces just dropped. I wasn't sure if it was a good thing or a bad thing. When my mother-in-law asked me what I thought I replied "I don't know I haven't even seen myself in it." When I was turned around and looked in the mirror I could tell I had the same facial expression as my family did. I was in love! The sales lady was right. Never dismiss a dress until you put it on. Going back for alteration was my favorite part. The seamstress was amazing. She made me feel and look beautiful in my dress. I would tell everyone to go and see her and the other lovely lad... Read more

    Raquel

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    2.4 out of 5
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  • Scary similar reviews to other brides on here with their bad experiences with Marianna. Please do not go here for alterations, if you do, request Michelle for alterations, DO NOT use Marianna. What they don’t tell you at the store is that Marianna does all of the alterations from her home, which is apparently an hour away from the store, so she drives back and forth with your dress in her car every time you have a fitting, this in itself is a huge liability! At my first appointment Marianna was late and I waited in the store wearing my dress for 2 hours!! The second appointment I had, she forgot my dress at home AND she tried to pick a fight with me! Unfortunately I was at the mercy of Marianna and after she got into an accident (with my dress in the car), Michelle took over and my dress was not finished until 2 hours before my rehearsal, the day before the wedding. As far as the store itself, the dresses are beautiful and as long as it is not too crowded the girls working there will... Read more

    Gab

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    0.5 out of 5
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  • After a 6 month wait, the dress that arrived was VERY wrinkled, extremely scratchy, had holes in the lace, and looked as though a 6 year old made it with a bedazzling kit. Not a 1400 dress. I was in tears & they tried to convince me it would look better/ordered after some $1000 in alterations. After seeing images the store associastes, the manager, and dress vendor/manufacturer Offered a refund. We didn't know this was an option. We thought wow they really are trying to work with us. This is so great. I was assured this was entirely possible and probably necessary. The seamstress then told me the in store model dress for the stores & manufactured dress you order are produced to different standards. I was then verbally told that if the vendor agreed to it, I would be issued a refund. In the next two days, I got a call,again assuring me, saying everything was fine and the vendor agreed to a return for my situation. I would be issued a refund in 10 days. I was so happy that my big day... Read more

    responded with the following comments.

    Hi Gabrielle, You ordered your gown Nov 16th and called to change your gown on Nov 19th. You decided to go with a gown that you only saw a picture of and had never seen in person. We explained that we are not responsible if you're unhappy with the gown when it arrives, and not everything looks exactly the same in a photo, which I'm sure anyone can understand. You signed a contract/agreement stating NO REFUNDS or EXCHANGES! The bridal gowns are ordered and made especially for the bride. We informed you that your gown would arrive in approx. 4 to 6 months and we received the gown March 18th (4 months, not 6 months) You came in March 26th to try on your gown and you were unhappy with it. This did not require you to contact a lawyer since we decided to refund you beforehand, we just asked for your patience as we do not normally refund money in this situation. You were issued a refund on May 22nd (CLEARLY not 3.5 months later). You were charged a cancellation fee for the 1st gown, and shipping and a restocking fee for the 2nd gown. This is more than fair considering we legally had no obligation to refund you anything. I'm not sure why you would post such a negative review when we did absolutely nothing wrong. In fact, we were being very kind by offering any reimbursement. I think the lesson here is not to order a gown just off of a picture or one that you are unsure of. This is why we encourage brides to take their time while searching for their dream gown. Anyone reading this review is able to contact a bridal salon that carry different manufacturers, if they will give you the same information regarding special ordering. Although, we do our best to ensure that you leave happy, WE ARE NOT RESPONSIBLE IF YOU CHANGE YOUR MIND ABOUT YOUR GOWN! I hope that you have a wonderful wedding in July!

    Jasmine

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    1.5 out of 5
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  • If I could only rate Kristina and Ms. Marianna, I'd give the place 10 stars if I could, Ms. Marianna is an angel did an AMAZING job on my dress. Her customer service was AMAZING. However, I give it one star for all the hassel I was put through from another employee and how my dress was ordered in the wrong size. I had Diana as my consultant, and although she has a nice demeanor I received unnecessary stress which was frustrating and disappointing. I tried on the sample size Stella York dress in a size 14 ivory in February 2016, so its safe to assume that when it was ordered I'd at least receive a size 14. My wedding was this past June 2017. I don't remember getting measured at all (but that's another story), but the dress that came back WAS NOT a size 14. The style of the dress is form fitting and trumpet style and the material does not give--- I could not get that thing on!! At the first fitting I told Ms.Marianna and Diana that I gained weight so maybe that was it. But even after los... Read more

    Stella

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    3.6 out of 5
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  • Loved my bridesmaid dresses. Only problem is the store is very unorganized. They tried to give my bridesmaids the wrong color dress. And alterations were not great.

    User6228009

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    4.5 out of 5
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  • Dress shopping here was fabulous!! I believe her name was Christina who helped me and she was great!! Let me shop the store and picked what I wanted to try. Still going through fittings as wedding stress is real and it needs to be taken in.

    responded with the following comments.

    We are so happy that you had a good experience at Rena Elle. We're honored to help you find your dream gown and become part of your special day! -Kristina

    Troy Lynn

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    0.8 out of 5
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  • What a nightmare! I do not recommend. I went to Rena Elle Couture because I had 3 different people who I am friends with go and have amazing experiences. I worked with Diane who was great. I was a July 2016 wedding, and I went shopping end of September 2015. I purchased with a trunk show price and 50% the veil - and spent $1500 total for a Stella York dress- 6 month turnaround. Then the nightmare began! I got a phone call at the end of Jan. that the dress came in, that I can stop in at anytime, and take a look at it. I went the last weekend in February (Saturday) with my bridesmaids, tried my ordered dress, Diane says oh whose going to do your corset? I didn't order a corset. They never checked my dress when it came in!!!! It was in for a month, and nobody checked it. Diane quickly told Kristina, and it just kept going downhill. Kristina said that they will have to call the manufacturer and have an answer for me Monday morning. Monday morning, no call from them, I had to call... Read more

    Jory

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    1.6 out of 5
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  • I purchased my dress and had it altered at Rena Elle. Finding a dress with the saleswoman Diane was great. She was helpful and made suggestions. However my experience steadily declined from then on. When I found the dress I wanted, the seamstress Marianna came in to make recommendations. Though she was friendly, she made several mistakes over the months I had to work with her. My first fitting I brought my MOH to see my dress, we arrived at Rena Elle but Marianna didn't have my dress there. She "thought it was still in the shop" but it was at her house. We changed our plans to keep this appointment only to be turned away until the next weekend. The second fitting Marianna was 20-25 minutes late. The third fitting Marianna was OVER 45 mins late. There were prom girls waiting for their appointments so she must have been even more late for their appointment. I was scheduled to get my dress on the Wednesday before my Saturday wedding but when I went to pick up Wednesday she STILL had work ... Read more

    responded with the following comments.

    Good morning, I'm very disappointed to hear that you did not have a great experience with our alterations department, as our goal is to provide excellent customer service. I would still really like to address this with you and our seamstress, if you're able to contact me or provide your name I would greatly appreciate it. I hope you had a wonderful wedding! -Kristina

    sherry

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    2 out of 5
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  • ** wedding was on 05/21/16** So after drafting a lengthy unfiltered 6 pages long heated review about Rena Elle, I decided to go over and shorten this review with the essentials so that this message gets across to all readers. In brief, my distress does not go to Rena Elle boutique and staff but specifically towards the seamstress that works with Rena Elle that caused me the most unbelievable stress to the day before my wedding!!To start off, Christina, the store manager is professional, patient, and attentive person to work with who actually sold me the Stella York dress that I had been eyeing 8 months prior to my wedding. She is very knowledgeable with specific designer's production time and my dress came into the store 3 months before my wedding day as she assured it would. The store contacted me immediately when my dress came in to schedule for my first fitting. Then I was introduced to Marianna, the seamstress of Rena Elle, who helped me with my first fitting and she claimed that w... Read more
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