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Transportation in Birmingham, AL,
(205) 980-7273
Overall Rating
4.7 out of 5
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  • 6 Reviews


    Emily

    reviews
    3.8 out of 5
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  • The only issue I had is that the driver didn't pull up to the front of the hotel when picking guests up, so we had guests waiting for 15-20 minutes while the driver was there but couldn't find him. At the time it really stressed me out, but the rest of the night went smoothly.

    responded with the following comments.

    Hi Emily, We Apologize for any inconveniences that you experienced while using Rare Transportation. Our policy is to have 100% customer service satisfaction. We have spoken with our driver as well as your wedding planner regarding the situation. We have also replayed the drivers destinations and the time stamps of when he arrived etc. on the GPS system that all of our buses are equipped with. The driver was on site at 4:10 pm. At that time according to both the driver and the wedding planner he reached out to the wedding planner by phone to let her know that he was onsite, but just sitting in an adjacent parking area out back of the hotel until he was to start loading passengers at the contracted loading time of 4:30 pm. He stayed back in this area because he was early and didn't want to block other hotel guest from being able to pull their cars up to the entrance of the hotel as well. The wedding planner assured him that this was fine, he also expressed to her that if he needed to pull up before 4:30 to please let him know, he didn't hear back from her telling him to pull up any earlier? We are showing on the GPS that the bus pulled up and parked in front of the hotel entrance at 4:32pm to begin loading your guest. I'm not sure if there was maybe a miscommunication or not? We just wanted to be sure to let you know our findings once we retraced all of the steps. Please feel free to give our office a call if you have any questions. Thank You and we look forward to working with you again. Thank You Christina Wilson Rare Transportation 205.980.7273

    Stefanie

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    4.5 out of 5
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  • I used rare transportation for my 2.10.18 wedding and they were on time, professional and flexible. They could be better at responding to email, but other than that I would recommend them.

    Lindsey

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    5 out of 5
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  • So glad we booked them! They were timely, professional, and easy to work with. They were very accommodating, and got us all around town without an issue. I would highly recommend.

    User4448902

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    5 out of 5
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  • Great service and experience from beginning to end. showed up on time and very helpful

    Elli

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    5 out of 5
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  • Rare buses save the day! I used the bus transportation service for my September 2014 wedding, all I can say is THANK YOU! The team at Rare was very professional and helpful especially given that we were able to book additional buses just a few days before the big day. The buses were very luxurious and comfortable, the driver was very timely, the service provided was flawless.

    Deana

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    4.7 out of 5
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  • Rare transportation provided a trolley car for my daughters wedding. They were on time and professional.

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