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Transportation in Charlotte, North Carolina,
(704) 773-0771
Overall Rating
4.9 out of 5
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  • 26 Reviews


    KbLamp

    reviews
    3.2 out of 5
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  • Soooo. Let me first say that the Vintage Bentley that we had on our weeding day was everything that I had dreamed of... HOWEVER, Alex the owner is a piece of work! Initially he was SUPER responsive and answered all of the questions that I had about the rental of the vehicles. My wedding was in Oct and I called to get info in Feb... 8 mos ahead of time. After our initial conversation he told me think about it and get back to him. He told me since it was sooo early that I had plenty of time to decide. Two days later he emailed me and said that there was another bride looking to book the exact same day as me and if he did not hear back from me by the end of the day he was going to take it as me not being interested. In my heart I KNEW that there was not another bride looking to book but rather he was trying to FORCE me into the booking by creating a panic. Even though I strongly felt that he was lying I went ahead and booked the car because I really wanted it and vintage cars are hard to ... Read more

    responded with the following comments.

    Thank you for taking the time to write a review. This review is not 100% accurate. i will first start by saying your final receipt was sent to your email you provided on 10/29/2018. If you did not receive that you should have called and we would have gladly resent you another one. (could have went to your spam folder) We do not force our clients to book anything. We book our weddings sometimes two years in advance. You called in and inquired about the Bentley. I informed you that if someone else called in and was interested we would give you a courtesy call to see if you are still interested and if not we would move on with the next client unless you were willing to put a deposit down to hold the vehicle. You weren't forced to do book anything with us you chose to book with us. We always tell our clients when they call in whats here today could be booked tomorrow. In regards to my rude attitude you speak of all of our calls are recorded for quality assurance. We explained to you via phone and email the payment process informing you that you could not put the remaining balance on your credit card. After hanging up your husband called on your behalf to pay with a credit card per your request. After speaking with your husband he apologized for the miscommunication between you and him because he was unaware that you couldn't pay with a credit card because you had been the point of contact for the event and instructed that he could even though we just had a conversation that you could not. Your options for payment are check or money order 14 days prior to the event or cash the day of. You refused to send a check or money and demanded we take your credit card 2 weeks prior to your wedding date but per your review you didn't want the vendors getting paid in full until they "showed up". When from the very start you knew we couldn't accept credit card for final payment. Its even in your signed contract that you would NOT be paying with a credit card. The reason we can not take a check or money order the day of an event is because the driver can not verify funds. You are correct we do have very strong reviews because the quality of service we provide is top notch 100% of the time. You are correct. I did give you a free upgrade because a week before your wedding you advised us that you had more people in your party than the vehicle would allow. I graciously gave you a free upgrade not because you couldn't spend more money but when you informed me you had more people than originally discussed I offered you an upgrade an no additional charge. I'm sorry you were not 100% satisfied with the service we provided but here it is January and your wedding was in October and this is our first time hearing of your concerns. We take great pride in our service and apologize that it didn't meet your standards. We went above and beyond for you and your husband. Yes our reviews are legit and just like before you are questioning the integrity of our company. Best of luck to you and your husband and thank you for feedback. Have a happy new year!

    rachel

    reviews
    5 out of 5
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  • Let me start off by saying that hiring QC Party charters was probably the most expensive line item on our whole budget except for venue/food. We were skeptical but given the great reviews and the fact that they had a large enough bus for our guests (40 person party bus) we pulled the trigger and booked them. WOW. This party bus was easily one of the highlights of our wedding. The disco ball lights moving to the beat of the music, the awesome sound system, we had a blast! Our driver was on time for our many back and forth shuttles and helped us with the audio hook up. Guests loved him! The bus did a few back and forth trips to deliver guests to the venue and then a few later in the evening to deliver us home. Alex was easy to get in touch with on the phone and via email and was great throughout the process. We are so happy we spent the extra money to go with a reputable party bus company instead of a cheaper sketchy competitor.

    Heather Royce

    reviews
    5 out of 5
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  • Alex and his team are amazing. They worked with me every step of the way and made the whole rental process so easy. We rented the Sprinter, and a 40 seat bus. The sprinter was for bridal transportation, the driver arrived on time and was very respectful, and the whole ride was a great time. The 40 seat bus was guest transportation. It was great to have, not having to worry about guests getting back to the hotel safe after the wedding. I would highly recommend them and I can’t wait to use them again for another event.

    Alex Drago

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    5 out of 5
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  • The group made a tremendous effort to make sure everyone was enjoying themselves. They were professional, fun, and respectful. Zac really helped ensure the quality of the party and he did an amazing job making sure everyone had a blast.

    Shalissa Ho

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    5 out of 5
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  • Had such a great experience with them. So friendly.

    Richard Burnley

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    5 out of 5
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  • These guys are awesome they have great party buses and very professional and accommodating drivers who take very good care of everyone on the bus great lighting and music made the trip a lot more fun. They were on time and never rushed us to move on . I would highly recommend them to anyone

    Roger S

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    5 out of 5
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  • From start to finish they were amazing. Very helpful and took the time to make sure everything was perfect.

    Rodrigo Moreno

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    5 out of 5
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  • Zac was an excellent driver, very safe and very courteous.

    Diane

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    5 out of 5
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  • When i saw the Bentley i knew it was a must for my husband and I! It was Incredible! When it showed up the driver was very friendly and accommodating. He knew the best spots to take photos! The price was perfect and the pictures we got will last us a lifetime! HIGHLY recommend!

    Megan

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    5 out of 5
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  • This is the best company around! Worth every penny!! Totally flexible and conscientious for all your needs!! Attention to detail is phenomenal and the staff is truly what matures this company better than the rest!!! Call them today, you will not regret it!!! Will be using them again!!! ???

    Zac

    reviews
    5 out of 5
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  • Professional, punctual, polite! Alex and his staff at Queen City Party Charters are by far some of the best in the business. Having attended several weddings beforehand, I was unsure of how they would perform, but they blew my expectations and all of my guests expectations out of the water! Their pricing is competitive and well worth what they ask. 10/10 recommend to anyone looking for a wonderful transportation company for their wedding!

    Blake

    reviews
    5 out of 5
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  • Very accommodating people. The quality of service was outstanding. 10/10

    Layla

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    5 out of 5
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  • Could not have ask for a,better service, well dressed, professional, on time, so very polite, and most of all...the buses are so nice! Then come the Bentley, oh it's such a beautiful classy car! Completely satisfied and more, would recommend to everyone. We actually have booked again with friends for a Brewery tour in near future! Thank you Matthew, our Bentley driver and Alex for making our day our dream come true....

    M

    reviews
    5 out of 5
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  • Very professional and on point the entire time of event.

    Samantha

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    4.8 out of 5
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  • This company was great to work with. They provided transportation for my wedding and were very professional and timely. I would use this company again.

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