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Catering and Venues in Laurel, MD,

Putting on the Ritz ,Catering

9115 Whiskey Bottom Road Suite E
Laurel, MD, MD
Services: Catering | Venues | Login to save vendor
(301) 725-4220
Overall Rating
4.8 out of 5
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  • 411 Reviews


    Arianne G.

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    1.2 out of 5
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  • Buyer beware! We worked really hard with this business to book them for our wedding because we really enjoyed the food and thought they were very reasonable and wanted to create a good working relationship. When we had to change our wedding date due to COVID-19, even though they said they were working reasonably with us and all their customers, they refused to give us our deposit back- citing bad business and that our $2500 deposit was to cover their expenses in putting together a venue and doing 1 site visit. We asked them if we could use the deposit towards our rehearsal dinner so we didn't lose our money- which they happily agreed and said they could do that date- then after a week they got back and said they could no longer do it (obviously because they booked other business). We eventually negotiated to them having us return $1,000 of our deposit back and them keeping the rest. Don't believe everything you hear with these guys- they give their word that with COVID that ... Read more

    responded with the following comments.

    Hi, I am very sad to read the above review. I feel like we have been very fair with everyone during this stressing time. First, I guess we all complain about what someone`s time is worth. I wonder why the plumber charges me $200 to come over and tell me how much it is going to be to fix the problem. First and foremost we have moved the bulk of our covid events to different days with our clients not losing 1 penny. Sometimes we have moved them 3 times. Most clients have called us and asked about future availability and after going over dates we have re-booked. The client above never did this, they rebooked to a date that we were already closed on. Their original date was a Saturday this June, which was in great demand. We closed off the date, which we surely could have booked more business on. So, the moving of the event did cost us money. Secondly our salesperson worked with them on designing a menu, then they came in for a private tasting that we did not charge them for. These tastings are very expensive to do. Just because it is only 2 guests it does not cut back the time the chef needs to prepare it. Then our chef stays and cooks the meal and is on site for any questions. This is a good 6-hour day for him, and our salesperson is there during this also. After a salesperson books a job, they are paid a commission, this is also part of the costs that need to be covered. The couples first venue was a place they we had not previously worked at, so the salesperson and I drove from laurel to D.C. to view the place. The are no quick trips to our nation’s capital we are talking a good half day with drive times, parking, and the time at the venue. The deposit the couple gave was in the form of a credit card. This can be up to $100 in fees alone. The big mistake made was that the salesperson did not look at the weekend when saying that we could do the rehearsal dinner. We have 1 large event that night and many the next day that we need to prep for. We did not take any additional jobs for that night and in fact have turned down several, one of which was a wedding that was twice the size of this couples first event. Because of this and even though our contract states that the deposit is nonrefundable I offered the couple back $500, then I was countered with $1250 each. Looking at the time and money spent above I thought that $1000 refund with us keeping $1500 would be most fair. Apparently from the reviews written here and pretty much every other web site I have heard of the client did not agree. Even though these were all written before the refund was given, the $1000 was sent out. I have dealt with many clients who have lost $10,000 or more from large hotels or caterers during this time. We all sign contracts; I have contracts with my warehouse and other facilities that I have had to pay rent to stay in business even though I had no use of them for a year and due to those I also need to hold my clients to their contracts. Had we just spoken ahead of time and gone over dates all of this could have been avoided. Bobby Mitchell

    Jennifer Y.

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    5 out of 5
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  • Working with Putting on the Ritz (POTR) was a FANTASTIC experience! Shortly after signing our contract with our wedding reception venue (St. Francis Hall), we reached out to a few caterers on their recommended vendor list. POTR/Neil was the first to respond! Working with Neil was a delight - he responded quickly/promptly, answered ALL our questions (there were a lot), organized a wonderful tasting, and worked with us to put together our cocktail hour/dinner menu. As we approached our April 2020 wedding, Neil helped us navigate pandemic related questions and assured us everything would be great...and it was! The food was excellent (we received many positive comments) and the service was fantastic. The POTR team were friendly, attentive and professional. Neil made sure there was a tray of appetizers set aside for me and my husband after we took our photos, his team checked if we needed any drinks, and they also boxed two dinners for us when they noticed we were up greeting our guests and... Read more

    Kayia J.

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    5 out of 5
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  • Putting on the Ritz is an AMAZING catering team in the DMV area. The level of professionalism is unmatched. Neil is wonderful and a pleasure to work with. The owner was also so very nice as we worked with him getting into a new venue space after an abrupt change of plans due to COVID. The food is also spectacular and the presentation is top notch. Hire them now, you won't regret it!

    Jeannine

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    5 out of 5
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  • We went for a "tasing" before we chose this vendor. They had the room set as if we were attending a wedding based on possible ideas. We chose from an extensive menu and had so many options!

    Rachel T.

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    5 out of 5
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  • We couldn’t have asked for a better person to work with. Cassie was beyond helpful. She was everything I needed for my wedding and helped me out together a wonderful wedding during COVID. If you’re a bride looking for someone who is amazing look no further. Cassie truly was wonderful. I’d give Cassie alone 10stars if I could.

    Lena H.

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    5 out of 5
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  • Great experience! At the tasting, I voiced concern over the chicken being a bit dry and Angie reassured us it would be perfect the day of. We also decided we wanted the chicken prepared in a different way (breaded and fried instead of baked) and it turned out delicious the day of the wedding, not dry at all! All the sides and other dishes were amazing as well!

    Sonya

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    5 out of 5
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  • Amazing, high quality food for wedding reception! Very special!

    Jill P.

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    5 out of 5
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  • I am a DJ with Bialek's Music Agency and have worked with this catering company many times. They are beyond knowledgeable and efficient, as well as able to work with all budgets and styles! I love them!

    Nikita B.

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    5 out of 5
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  • i was very happy with the taste and presentation of food.

    Emma T.

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    5 out of 5
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  • I want to extend my sincere thanks to Neil and the entire crew of Putting on the Ritz. We had so many choices from food to linens. Neil helped us with the layout of the wedding and reception at the Newton White Mansion. The design that he came up with was perfect. They have worked at the venue numerous times and it showed! From the setup of the chairs to the set up of the tables and buffet stations, everything was just wonderful. The food was prepared fresh!! Nothing frozen. From the time they started cooking the food, my guest were anxiously awaiting the meal. The smell was delightful! I received so many complements from the guest! Everyone said that they had never had food like that at a wedding. YUMMY!! The food for the cocktail hour was just a warm up for the meal. I have to say that the one food everyone raved about was the spinach dip at the cocktail hour. OMG!! When you hire them not if, you have to have that dip for your wedding or event. I have numerous food allergies and ... Read more

    Molly

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    5 out of 5
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  • I could not have asked for a better catering team to cater my wedding. Their staff was all so friendly and attentive. They took care of everything. And the food was delicious!!

    Stephanie

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    5 out of 5
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  • The food was amazing. All the guest raved about it. They were prompt and courteous. Loved their service. Highly recommended.

    Lauren T.

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    4.8 out of 5
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  • The food was delicious; we got compliments throughout the whole event! The catering team was very helpful on the day of the wedding, and Rae was wonderful to work with—flexible, friendly, and willing to help or offer advice. Also, the catering is very affordable! Some of the details needed to be confirmed multiple times, but the overall experience was wonderful, and I wouldn't hesitate to recommend them to a friend!

    Jonathan

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    3.2 out of 5
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  • Bobby and his staff were all very nice to us throughout the planning process, but he was difficult to work with. His emails were often unintelligible and it was sometimes tough to get a response. We felt we had to initiate almost all of the conversations about logistics between the time we signed our contract and the week before the wedding. Once we hit the week before the wedding, Bobby was clearly more focused and ultimately everything came together and the food was good. Bobby clearly has a lot of experience and knows what he is doing, but the whole process was more frustrating and stressful than it needed to be.

    Sam

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    1 out of 5
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  • If I could give 0 stars I would. Their food is great and the servers themselves were okay but that's about it. We met with Claudia to create a layout plan, everything was perfect. Was told they would set and tear down everything. The day of none of that happened. My father, mother, bridesmaids, and family friends had to go up and start setting up. Nothing was where it was supposed to be and it was a jumbled mess. Everything we had was in labeled boxes. The servers never finished setting up for the thank you toast my father was having so we wound up doing that on the dance floor. After everything was said and done, they broke down everything rather quickly but totally forgot about our ceremony site. It rained the next morning so my floral swag, arbor, rug, candles, and wooden hourglass from our sand ceremony were soaked. Your food is good but rhats about it. I'm extremely dissatisfied by Putting On The Ritz. I hope other brides have better luck!

    responded with the following comments.

    I am pleased to hear that you and your guests enjoyed our food and that our staff were attentive. That being said, I am very saddened to learn that you were not happy with the overall service provided at your wedding this weekend from Putting on the Ritz. I would like you to know that we have a strong commitment to making sure our clients’ events are executed with the utmost care, and it is always our intention to provide the highest level of service and expertise from the initial point of contact through the conclusion of the event. When we met to discuss the final event details, I mentioned that if you were not going to have an onsite coordinator, we would be able to assist with putting out your items. At our meeting, you mentioned that you had a seating chart, a welcome sign and favors for the place settings and for another table at the end of the event. When our event manager arrived, there were approximately 8 boxes of items that you wanted placed out and while they may have been labeled, there were no instructions for her on how and where you wanted everything. She only has a limited amount of time for set-up so she asked members of your family/bridal party if they had any knowledge on how you wanted things. Which, I believe, is why they stepped in to assist her in putting items out. This was probably why items were not as you wanted them to look. Believe me, had I known in advance what/how you needed everything, we certainly could have planned to have additional staff, if necessary, to get done in a timely manner. Unfortunately, I never received any information from you regarding any other set-up or breakdown requirements prior to the wedding. I was sorry to hear that items from your ceremony were left. Our event manager neglected to retrieve the DJ table/linen from the ceremony at which time she would have noticed your items and should have asked you if you needed our assistance with retrieving them. Again, had I known in advance that you needed help with these items, I could have had a note on the paperwork to make sure the necessary steps were taken. For the timing of the event, we had a signed contract and, additionally, an event details sheet that I created for you and you approved both with a 10:00pm conclusion. When we attempted to start breaking down at 10:00pm, we were informed that the event went until 11:00pm. At that point, we graciously extended our services until 11:00pm including the premium open bar, even after we were told that we would not receive any other payment for the additional hour of service that we were providing and for which we were not contracted. Again, we are very sorry that your experience with Putting on the Ritz was not as you had hoped. Putting on the Ritz has been exceeding expectations on a consistent basis for over 30 years and as you can see from our many other reviews, your experience was highly unusual. Thank you for taking the time to provide your feedback which we will take into consideration for our future events.
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