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Dress & Attire in New York,
(905) 477-1540
Overall Rating
4.1 out of 5
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  • 89 Reviews


    Joan

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    0.9 out of 5
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  • Pronovias has gorgeous lace dresses but the customer service is horrendous! They damaged my daughter's wedding gown by slashing the lining and cutting off a bit of the lining of the hem! However, they sent the gown home in a gament bag as if it were in perfect condition. (Hoping no one would notice!) They charged a flat fee of $500 for alterations and it was during these alterations that the gown was damaged. We have tried to contact them NUMEROUS times with NO response!!! We did get to talk to a manager once who promised to return the call but never did! I had to hand sew the lining back together myself and my daughter wore the damaged dress on her wedding day! We had no other choice. We asked also to have the seamstress show us how to bustle the dress while at a fitting and they never mentioned there was a second layer to bustle. They only showed us the outer layer. Their staff apparently are incompetent in the alterations dept! They did not even try to amke things right ! NEVE... Read more

    Elia

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    4.4 out of 5
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  • My dress from Pronovias was absolutely stunning. My first fitting was awful, but things quickly got better once Elise took over. She was amazing to work with and always gave me her fullest attention.

    Laura

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    3.5 out of 5
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  • My wedding dress was beautiful, I have to admit I found it at another boutique but kept thinking about it and had an appointment at pronovias and asked them about it and at first they said they didn't think they had it! I was crushed that's how I knew it was the dress I loved. Eventually they found it down in the racks. Also they gave me about 10% off I think, I can't really remember. They automatically include $500 for alterations, but it was sooo worth it, I had lace on my dress and they did an awesome job!

    Fern

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    5 out of 5
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  • Pronovias made my look and feel like a total princess bride. I was most nervous about my dress and how I would look but working with Sonia and Maryanne at the flagship store just rested all my nerves and insecurities and they helped me to find the perfect dress for my body, personality and wedding. I will forever be grateful for their help and patience in working with me. The seamstress there did an amazing job and made everything seem effortless. The perfect place for any bride (with curves!)

    Sara

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    5 out of 5
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  • After exhaustive searching and hours upon hours of trying on dresses - this is the only place that offered me anything to drink. That, in and of itself, told me something about how much the staff cares for it's customers. Then, when there was a delay in getting the dress (it was in town in plenty of time for the fittings!), the manager was really wonderful about giving us a discount to cover the cost of changing my mother's flight plans. In fact, the manager was WONDERFUL. She handled me - the stressed out bride - just beautifully. I seriously don't know how she works with stressed out brides all the time! Patience, she must have endless and endless amounts of patience. I had a wonderful experience here at Pronovias and highly recommend their dresses and their staff to EVERYONE!

    Kristine

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    5 out of 5
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  • Everything from the servce, to the dress, eerything was Beautiful.

    Sarah

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    5 out of 5
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  • I found Pronovias in most bridal magazines and loved the dresses. You definitely get a great experience going to a bridal store in the city. I was very surprised at the prices of the dresses and loved that the offered different materials to accommodate your price range. They helped me find a dress that fit me perfectly and was perfect for our wedding. I had three fittings and they were great at helping me make sure the dress fit. They don’t have a huge selection of accessories, so it was hard to figure out what kind of veil to get. But overall, I was very happy and everyone said I looked amazing!

    Emily

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    3.9 out of 5
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  • I bought my dress at the flagship store. I received a discount for buying the same day I tried it on (first visit), however, I found the same dress at a store in my local town for $600 LESS than what I paid. Alterations were included at the flagship, although I only had an inch taken in and a hem made in the front, but I still felt a little sad that I overpaid. It's a beautiful place, and I loved my dress. I didn't have any trouble with the alterations as others have, and I did meet a few unhappy brides waiting at the store, so it's a little buyer beware.

    eva

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    3.9 out of 5
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  • They offer a wide range of products and prices. Amazing dresses. However, the quality of the person doing the alterations is not really high.

    Jenna

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    4 out of 5
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  • AMAZING DRESS! I highly recommend their quality craftsmanship.

    Nancy

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    4.8 out of 5
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  • I bought my Haiti gown from Pronovias. Their service was exceptional, from the first time I entered the store to look at dress to the day when I picked up my dress for my wedding. I went to their trunk show and had the opportunity to take advantage of a 20% discount and alterations didn't cost me extra. It took 9 month until the gown arrived, but it definetly was worth the wait. The gown was very simple, but elegant and glamerous. I would choose this gown over any other again.

    heather

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    2.6 out of 5
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  • Pronovias was one of many bridal shops that I visited when trying on dresses. Their initial customer service was great. I tried on dresses twice with Stacey. I ended up purchasing their Halifax gown. Their dresses are gorgeous, romantic, timeless and well-priced. I was very happy... until I started my fittings. Now I will start by saying that I am a luckily genetically skinny girl, so have not lost any weight as many brides may do. At my first fitting, Carola (the seamstress) did a good job pinning me in and allowing me plenty of time to move around and ensure a good fit. I gave her my handmade dress label and asked her if she could stitch it inside the gown - "not a problem" she said. I also asked her if she could strengthen the lace at the bustline so it wouldn't flop over - "of course" she said. Long story short, I had to go back for another 3 fittings and she did none of the 2 requests I had, even though I reminded her at my every fitting! Each time, I was just rushe... Read more

    Christa

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    2.3 out of 5
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  • Pronovias was not worth the money! I obviously had to travel into the city a couple of times to try on my gown and didnt recieve the same treatment everytime. After I had put my first deposit on my dress the champagne stopped flowing. When your first initial visit they feed you champagne and cheese and crackers but after you decide and make a payment all that stops. I live near Mystic CT so I really had to travel to see this dress. I am from PA and moved here for my husbands career. The woman that helped me with my initial fitting/trial was very hard to get a hold of after my first deposit. My husbands family lives in NY so when I was in town I wanted to try my gown on as much as possible. They made me feel as though I was interfering with new business and/or being a pain in the a**. Finally when I had my last fitting I was very disappointed in how they handed it off to me. I was not able to try it on again after they did the final fittig and them pressed it. The seemstr... Read more

    Melissa

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    4.1 out of 5
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  • My Pronovias dress was beautifully made. I loved the detail of the gown and also how simple it was at the same time. The only complaint I have is that the measurements did not match the actual size very well. My measurements sized me for an 8 (which is what I normally wear in jeans...that or a 6) and I could barely breath in my dress. Other than that...the dress was gorgeous
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