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Catering in West Falmouth, MA,
(508) 361-7960
Overall Rating
3.5 out of 5
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  • 11 Reviews


    Tiffany

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    1 out of 5
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  • DO NOT HIRE! We hired them because at the time that was the exclusive bartending service of our venue. We booked them a year and a half before our wedding because I am a planner and like to be prepared. We paid them in full based on our contract that had been worked out. A few months later we had an issue with our venue and had to move venues. We could not take this service with us and have asked for a full refund given that our wedding was still over a year away and our contract did not say any part was non-refundable. I spoke with Tony 3 times and he said we should be able to do that. Then 3 weeks later emailed me saying that I was only entitled to a 50% refund as that is thier refund policy. Like I mentioned our contract never said any of our payments were non-refundable. I tried to contact him via email and phone for another 3 weeks with no avail. He does not respond back to me at all. 2 weeks ago I sent a certified letter that has yet to be picked up. We most likely will have to ... Read more

    responded with the following comments.

    When Tiffany decides to get her facts straight, we can have an honest discussion about my services. For now, let me offer this. First, per our refund policy which she claims she never received, I offered to refund a portion of her deposit immediately. She refused to accept that refund. The refund policy of other businesses and their decision in this particular situation, is none of my concern. Second, we are also not the exclusive bartending service at the venue in question-and never have been. Finally, in the "for what it's worth department", in my discussions with the venue, it became very clear to me that this was a client that was never going to be satisfied. That aside, my refund offer still stands. However, rather than accept and move on with life, this client has decided to slander and completely blur the line between her truth and the reality of what transpired. That said, perhaps we will meet in Court. Until then, I'll let my 30 years in the business serving rationale and truthful clients speak for itself.

    Brittany

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    1 out of 5
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  • I hired this company to provide bartending services for my Sept. 12, 2015 wedding, we had communicated for over a year and they seemed great...I was wrong. They ran out of Bud Light 15 minutes into our cocktail hour with absolutely NO apology. They only brought THIRTY-SIX bottles of Bud Light for a wedding of 88 people...seriously?!? The bartenders then tried to turn it on us and told my husband they had "a large order of Budweiser" for our wedding...100 % NOT TRUE. I have every email that this company and I ever exchanged. We had planned two signature cocktails, an alcoholic Arnold Palmer and a Mango Margarita; at the cocktail hour my husband and I asked for the alcoholic Arnold Palmer and the bartender rudely laughed at us and said he only planned on doing a regular non-alcoholic Arnold Palmer as that is what we requested. I then explained that no, I specifically asked for an alcoholic version (normally made with an iced tea flavored vodka and lemonade). He scoffed at me and said tha... Read more

    Jenny R.

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    5 out of 5
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  • My husband and I live in California and hosted a post-elopement party in MA on September 7th. Professional Bartending Service was recommended by our venue and now I know why. I communicated with Tony on the phone and over email throughout the process. He was extremely detailed in explaining how things would work, what our best options were for saving $$$ on an open bar, and the final costs. I changed my mind a few times while planning and Tony always responded thoughtfully and professionally. His team showed up early for the party, was set up, explained to us how things would work, and were so friendly with our guests! I was nervous to be working with someone remote, but Tony made us feel comfortable and delivered on everything he promised. Go for it, you won't regret it!

    Julie M

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    5 out of 5
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  • We use Professional Bartending Service & their sister company, Murphy’s Package Storefor many corporate events each year in Woods Hole. We have always been very pleased with the service, selection and pricing. They always seem to find a way to accommodate the needs of our many in-house departments that they work with. A huge thank-you & thumbs up for all they have done & will continue to do for us.

    Alysha Metcalf

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    5 out of 5
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  • We used Pro Bartending Service for our wedding this past weekend and I recommend them to any couples planning their wedding. Tony was very easy to work with, flexible, and responded promptly to email communication. The prices are also very reasonable and affordable. Our bartender was amazing - very friendly and professional. He also poured strong drinks, which our guests very much enjoyed. Overall a great experience!

    Kara

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    5 out of 5
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  • I was surprised when reading some of the reviews for Professional Bartending Service. Tony was very friendly and always responded to my emails promptly. His pricing was reasonable compared to other bar services I reached out to. The day of our wedding, Tony and his staff were fantastic. They were very friendly, professional and made sure that all the empty glasses were cleared from the tables. I would recommend Professional Bar Service and I would definitely use them again for future events!

    Kattie

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    5 out of 5
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  • Our venue works exclusively with this service. It wasn't an issue for us as they have an extremely affordable price. We paid for one bartender, but they provided two as it was one of the girl's first day at the company. They dressed nicely, were personable and worked well with us & our guests. Communication with Jennifer & Bill in the offices was always quick and helpful.

    responded with the following comments.

    FYI-several of the negative reviews submitted on this site for Professional Bartending Service were actually in connection with another bartending service that operates under the name of The Bartending Service of New England and were operating under such name when the review was submitted.

    Carissa

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    5 out of 5
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  • I hired this company to bartend for my wedding this past July and they were simply amazing. The rate of their service worked out perfectly for our budget and they traveled to North Central MA for our reception. The owner, Bill, always got back to me the same day whether it was an email or a phone call. He took care of all of our requests, including setting up a signature drink for our cocktail hour and setting up a tab for our immediate family. All night long we only heard compliments about how professional and awesome the bartenders were. They were separate from our catering service because of licenses and everyone was able to blend their services perfectly for our reception.

    Matt Davenport

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    3.4 out of 5
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  • Wish I could recommend these guys. The servers were professional and responsive, but the beer and wine order was wrong. Although Bill said he'd have no problem supplying our requests, only 2 out of the 4 beers were at the reception, and the 1 wine we wanted wasn't there. Moreover, Bill has failed to respond to any of our questions regarding this change. And why should he? They're the only business for most venues in town, so we didn't really have a choice. It's just a shame they don't try to be more than the default.

    responded with the following comments.

    Hi Matt: this review should be posted on Bill Fuller's account w/ The Bartending Service of New England. You posted it on the Professional Bartending Service account. Please take care of this as soon as possible. I'll also be in contact with my account mnage (Kristin Leon) to address this as well. Thanks, Tony.

    Jackie

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    0.5 out of 5
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  • Owner, Tony Jeffrey is unprofessional and unreliable because his word (and contract) do not mean anything. I suggest you DO NOT use Tony Jeffrey and Professional Bartending Service. I used this company, and Tony for my wedding and it was the worst decision I made related to my wedding. All my other vendors were absolutely AMAZING (I'm writing them all 5-star reviews!!), but Tony lacked professionalism and customer service the entire way through. I had originally signed a contract with Tony a year before my wedding date, we agreed on a price, and other specifics. I signed the written contract where all details were noted, and sent him a 50% deposit. 3 months before my wedding when I contacted Tony to finalize additional details, he was completely unresponsive. My husband and I left 3 voicemails and sent 3+ e-mails with absolutely no response. We finally got our wedding planner involved to help track him down. After about a month, we finally got a response at which point he tried to sque... Read more

    Jeff

    reviews
    3.1 out of 5
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  • This bartender came highly recommended, and at first, all seemed OK, other than the extremely long lag time for responses to our questions. In the end, it was OK service on the day, although it took quite a bit of negotiation to get an accurate bill; some of our special requests for our wedding day were ignored; and we still think we were overcharged.

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