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Dress & Attire in Rancho Cucamonga,
(909) 803-8662
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2.4 out of 5
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  • 28 Reviews


    Jen

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    0.8 out of 5
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  • This company is very lacking when it comes to customer service and a timely delivery of items.I am sorry to say that I would not recommend purchasing from this company. I ordered a flower girl dress three weeks before my wedding and according to the website, I was under the impression I would receive the dress with plenty of time to spare. After two weeks of no verification of purchase or arrival of the dress, I attempted to contact the company via their website – there is no phone number or direct email listed on the contact information. I did not receive any response. I received the flower girl dress three weeks after purchase. I attempted to contact Pinkmarie in order to request a full refund and reimbursement of shipping cost. I again received no response. I had to purchase another flower girl dress from another source. The dress itself from Pinkmarie is very cute and seems to be well-made. Due to the lack of customer service I would not recommend working with this company th... Read more

    User3348388

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    0.8 out of 5
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  • They do not have a contact number and there is a reason. They do not accept exchange or returns on accessories or shoes although the website does not show that information. They are not accommodating and provide horrible customer service via email exchange. Never again.

    responded with the following comments.

    We do have contact number and it is (909) 803-9662. Maybe you did not ask it to us. We have the return policy for the accessories and shoes and here is the link. http://pinkmarie.com/index.php?route=information/information&information_id=6 Thanks.

    Michelle

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    0.8 out of 5
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  • I am very unhappy with this company, I returned two dresses because they were the wrong color back in June 2013. I contacted them on several different occasions for the exception of the back and forth emails I have not received my money back. Please be careful when using this company!!

    responded with the following comments.

    Dear Customer, I never take the money from our customer. Please give us your order number and we will definitely solve the problem.

    User5315991

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    0.9 out of 5
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  • I also wish I had read these reviews before conducting business with this company. I placed an order that they can't provide as they don't have it in stock and am now on my 3rd week of waiting for them to confirm that they will give me a refund, with no response from them. Who needs this kind of added stress when you are planning a wedding. Weddings are expensive enough without the fear of losing money from companies like this who treat people unfairly. I contact them everyday and don't get a response. Their postage charges are excessive but I thought it would be worth it because there dresses appear gorgeous on their website but when you get treated with such rudeness, nothing is worth it.

    User5100408

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    1.2 out of 5
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  • This company just plain sucks. They wont answer an email phone call nothing. Charged us for dresses we have never received. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!!!!

    User4278317

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    0.5 out of 5
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  • I looked into using this company in June when I first got engaged and love the prices and the dress. I asked if they could ship one of the dresses to a separate address for me which they agreed to, however when I went to their website to order the dresses on October 3rd, I saw a message from them from June that stated that one of the dresses would be a week delay. I never received an email on this in June. I have been looking daily for a status on my dresses and emailed them about this without any responses. They don't have a phone number to call and the one provided on here does not exist. The number given to my bank for payment just says to leave a message with no name attached to it,identifying themselves. Now scrambling to find flowergirl dresses for the wedding next week.

    User4038473

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    0.5 out of 5
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  • I should have read the reviews before placing an order for my flower girl (dress, shoes, basket etc.) but it was too late. I totally agree with what other customer said e.g. the value is only good if you actually get what you ordered and don't need to return or exchange anything. I ordered shoes for 4 yrs old girl but received shoes for 10 yrs old and trying to exchange was a nightmare. Seller does not respond to your email for weeks. No size chart for shoes is made available in the website. After weeks of following up, seller sent me another pair of shoes but guess what? They sent TWO LEFT FOOT SHOES!!!! Again, trying to get the right shoes was another round of battle. I do not have words to describe how unprofessional, unreliable and bad service of PinkMarie is. In a nutshell, they are in a wrong business. They will do customers a favor by shutting it down.

    User3882976

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    0.6 out of 5
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  • When I found this company, I was very impressed with it's selection and prices. However, the value is only good if you actually get what you ordered and don't need to return or exchange anything. Everyone knows sizing for children is far from an exact science, and Internet ordering adds one more complexity to the equation. After finding out that the clothes I ordered would not fit, I tried to call pinkmarie.com customer service, but, there is no phone number. Red Flag #1. Then, I sent a message through their website. I received no response after a week. Red Flag #2. Next, I searched the Internet, only to find complaint after complaint. Looks like the majority of all business done by pinkmarie.com ends in unsatisfied customers. After sending multiple messages through their website, I was finally left with the decision that pinkmarie.com would not stand behind their product and exchange a brand new, unopened, unworn suit for the exact same thing in a different size. There is n... Read more

    Mary

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    0.6 out of 5
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  • I have purchased a dress from this vendor for my granddaughter for a special event. They sent me the wrong dress, not even similar. Only thing right is the size. I have requested a customer phone number 3 times now. The number which is in an answer to one of your reviews, does not answer. I am receiving emails with no name and no contact number. They keep asking me for more information, like it is my fault they sent the wrong dress. I have asked them to let me know what their resolution to this matter is with no response to that. I am wondering if BBB has been involved with this business. This is my next step.

    Nicole

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    4.7 out of 5
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  • We ordered 5 flower girl dresses for our wedding. The price was perfect and the outfits were of a high quality. The kids loved their outfits.

    Martha

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    0 out of 5
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  • We ordered a flower girl dress. The quality of the dress was ok, but the child found it scratchy. To return an item, you have to email before you can return it. Two emails and 3 weeks later, I have not heard from anyone at Pink Marie. It is apparent they do not intend to honor a return, as in their policy it says it must be returned within 7 days. DO NOT BUY FROM THEM. Customer service is terrible. The fact that they haven't phone number to call with concerns should have been a clue.

    responded with the following comments.

    Please give us your order number and we will try to solve the problem for you. Thanks.

    User2994472

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    5 out of 5
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  • Great selection of dresses for little Flower girls. We are buying the dress as a flower girl dress for a wedding. I have been looking high and low for my little niece to find just the right dress. loved the selection and my purchase!

    Megan

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    5 out of 5
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  • I ordered 3 flower girl dresses and one tux for my wedding less than a week ago and it arrived today. its absolutely gorgeous and just the perfect fit. im so happy with my purchase and will definitely purchase again. The dresses are beautiful. Thank you.

    User2994452

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    4.8 out of 5
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  • Pinkmarie.com is very affordable and adorable dresses. I was so surprised to see so beautiful dresses. I was embarrassed to make a choice and the most important thing I've appreciated it was for the shipping we got free. Beautiful dresses!! Super fast shipping, thanks!

    User2639715

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    1.6 out of 5
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  • DON'T USE THIS COMPANY! Holy moly! That's all I can say without typing out a huge, long dreadfully detailed review. If you want a huge hassel before a big event, use them. Otherwise, please find a different vendor.

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