
Jill
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responded with the following comments.
We are sorry to hear that after thorough communications to repair your experience with our business that you remain dissatisfied. We'd like to address the points made in this review. 1. Process took 4 weeks longer than expected. The deposit was made on 4/4 and the order was picked up 4/29, exactly 3.5 weeks later. The invitations took 25 days to complete from initial meeting to pick up which is under 4 weeks. 2. Lack of communication: 1 week after copy was provided, a proof was not ready as we allow 1-1.5 weeks for the design process, and your invitation was designed from scratch (not from template) which takes time to create. The communication could be better as you tried to reach our designer during her 2 days off which explained her lack of response. For that, we gave you free response cards to make this right. We now make every effort to check the emails of designers who are out of the office during business hours. 3. Initial drafts had wrong wedding date: The proofing process is to create safeguards; we send multiple proofs and do printed proofs to offer the couple every opportunity for checking every detail before going to print. Human error is possible; we will strive to be more careful. 4. Missing insert cards and assembly: Assembly was initially purchased but since you were in a hurry, you then chose to do the assembly and we refunded you the fee. Assembly requires good organization. The discovery only came when a guest contacted you about the 1 missing directions card and you didn't find a shortage at the end of your assembly process. We are unable to be sure of what happened given that final mailed pieces were not assembled by us. We are sorry for your experience. All feedback is taken seriously as we work to improve and avoid any unhappy occurrences. Your specific experience and reaction was unfortunate; we hope that couples understand our earnest efforts in making their invitations experience a favorable one with us.