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Videography in New York, New York,
(855) 642-6531
Overall Rating
4.7 out of 5
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  • 85 Reviews


    Tannia

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    5 out of 5
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  • NST Pictures was such a pleasure to work with! Our wedding day went without any hiccups and our videographers made sure of it. I love how quickly we got our trailer and how flawless it came out!

    responded with the following comments.

    Thank you, Tannia! We do our best to get wedding films to our couples as soon as we can without sacrificing quality. We know you can't wait to relive your day! xoxo

    Ariel

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    5 out of 5
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  • Could not be more thrilled with NST Pictures. We just received our final trailer and I think I may have already watched it 20 times. They absolutely captured every magical moment and encapsulated the spirit of the wedding day. They completely listened to everything we requested-- we wanted to focus on family and the religious aspects of the wedding, and they did just that. I originally did not think I wanted a videographer, but now I cannot imagine not having one. NST blew us away! Also, I worked with Christina and she was SO accommodating. She was always very fast to reply to emails, and so kind! She also went above and beyond in listening to and responding to our requests in the editing phase of the video. Thank you Christina for all your work. I would HIGHLY recommend NST videos to everyone!!!

    responded with the following comments.

    Thank you so much for your kind words, Ariel! We had such a wonderful time working with you and were honored to be trusted with your wedding memories. xoxo!

    Maxiel Isabel

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    5 out of 5
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  • I would like to begin by saying that FARRAH ZHAO IS AN AMAZING WEDDING CONSULTANT! NST Corporate, you guys have yourselves a winner here! On every level! Farrah truly listened, she explained everything, she was very involved, she was kind, she had a great way of communicating, she was polite, she was kind with her words, she was beyond helpful... SHE GET'S IT!!! she went above and beyond for us! We are so happy with our wedding video! After NST provided us with the video, we had our complimentary edit, then any edits after that were at an hourly rate, and even so, they worked with us - they helped us construct what was for us the perfect video and interpretation of our day via our eyes. Farrah made the editing process as seamless as possible, as well. Countless hours on the phone, watching videos together at the same time, face time, email... you name it.. she did it for us! We cant thank you enough, Farrah! Honestly! The day-of video crew cant go without being mention... Read more

    responded with the following comments.

    Thank you so much for sharing, Isabel and Sergio! It was our pleasure :)

    Kara

    reviews
    5 out of 5
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  • This review is long overdue. I got married last October at the Woodcliff Manor in NJ, and I highly recommend NST pictures! It was very easy to coordinate everything. I had my many questions answered by email really quickly. When it came time to plan day of logistics, I had a really great phone call where they explained everything in depth. On the day of, the person that came out to shoot was great! He was super professional. The final product was just more than I ever thought it could be. The trailer really captured the tone of the wedding. Thank you so so much for a seamless experience and for leaving us with beautiful tangible memories that will last a lifetime. Big hug to everyone at NST.

    Cambria

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    5 out of 5
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  • We are so happy we ended up booking with NST. We had a great experience. They were very accommodating and understanding as we had a lot of requests based on how we wanted our final product to come out/the style we were going for. The two videographers that came to shoot on the day of our wedding were very kind and professional and worked well with our photographer. In the end, the finished product (trailer) came out great! We are extremely happy that we purchased the extra drone footage so it was well worth it!!! Would highly recommend NST. Thank you for capturing our special day so beautifully.

    responded with the following comments.

    Thank you so much for your kind words! That drone really took your film to the next level--great choice! We loved working with you two. Best wishes!

    Jessica

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    5 out of 5
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  • NST pictures was amazing!! I was nervous about a bigger company doing our wedding video but from the beginning they were so helpful! They answered any questions I had and asked a lot of questions about what we wanted our video to entail. Our video was exactly what I imagined and they chose he perfect song for the video. For the quality the price is excellent! Highly recommend For a wedding video!

    responded with the following comments.

    Thank you so much for your review, Jessica! Bigger can be better when you have a team of experts helping you through every step of the process, from understanding the packages and how they fit with your day with a consultant, to the cinematography team and the editing team. It really allows us to focus on you and your wedding! Thank you for choosing us! Best wishes!

    Thea

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    5 out of 5
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  • Highly recommend working with NST! We were extremely happy with how our video turned out - everyone looks so great! We also enjoyed the crew we had filming. They were really pleasant to work with and we barely even noticed they were filming! They managed to get amazing shots, with never getting in the way. Definitely book with NST! I have had friends book with them since our video came out.

    responded with the following comments.

    Thank you so much, Thea! We loved working with you too!

    Kristin

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    5 out of 5
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  • I've always known that when the day was to come, there would be a videographer at my wedding to capture all the memories that I was told would so quickly go by. The only issue I worried about was cost. Most of the companies I looked at were way out of my budget and so as planning went on, I started to think it wasn't going to be feasible. It was only after a friend posted their (beautiful) wedding video on Facebook that I made my way to NST Pictures website and fell in love with their work and pricing! From the first introductory email and then call with NST Pictures all the way through receipt of my final video, it was painless, and actually enjoyable. Weddings are expensive and stressful to plan but NST Pictures helped me feel at ease so that I wasn't worried about anything and didn't blow my budget! They did an AMAZING job every step of the way. Email/phone communication was always quick and easy, making themselves available when I had questions. I'm a planner so I liked that their ... Read more

    responded with the following comments.

    Thank you, Kristin! SUCH kind words! Feedback like this is why we are so passionate about what we do. It was a pleasure working with you two!

    Chloe

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    5 out of 5
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  • Just wow! Not only did our wedding video come out phenomenally but the entire experience with NST was great. They weren't in our face on our wedding day yet captured the most incredible moments. They were organized, professional and the result was a video that will stand the test of time. We couldn't be happier.

    responded with the following comments.

    Thank you for the incredible review, Chloe! It was an absolute honor to be a part of your day!

    Mary

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    5 out of 5
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  • We absolutely loved our wedding video! The videographer captured all the major moments, and did a great job of staying out of the way so people didn't notice he was there. The final product is everything we could have hoped for!

    responded with the following comments.

    Thank you so much for sharing, Mary! Thank you for choosing us for your wedding day!

    User7100871

    reviews
    5 out of 5
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  • NST Pictures captured every aspect of our wedding to provide us with an amazing keepsake video that we'll surely come back to in the years ahead. They took the time beforehand to get a good sense of what we wanted, and the videographer attending the day of our wedding new exactly how to carry out that direction to make our vision a reality. Finally, we compared prices of other videographers and feel that NST offered the very best value for the absolute best price. Would heartily recommend to anyone looking to capture their special day in a very special way!

    responded with the following comments.

    Thank you so much for sharing your thoughts! We do everything we can to provide the best service and value to our amazing clients. Thank you for trusting us with your wedding memories!

    Mai

    reviews
    2 out of 5
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  • This was the only vendor I was unhappy with at our wedding. In all fairness, we did agree to sign on with them the day before the wedding. The videographer was great, and very sweet. It was really the after service that was terrible. Their sales team is very aggressive and great at pitching packages but fail to mention it takes at least 6 months to get the final cut of the video. I did have to literally request a refund for them to provide a rough cut of the video (rough cut is not edited). They also did not ask for any requests so when the final cut arrived, it was all of the scenes I never wanted to see at the wedding. In fact, it was probably the worst reflection of one of the happiest day of my life. I asked for a refund again, because I was so embarrassed that I could not share the cut with anyone. But then the sales team offered to take all of my edits (I edited each second of the video on my own with selected music), and it came out exactly the way I wanted. So 2 stars for the... Read more

    responded with the following comments.

    Hello Mai, We’re sorry to hear that you were unhappy with our service. We apologize if our consultant came off as aggressive, as that is never our intention; however, your wedding was the next day. We had details to coordinate and a team on standby so we needed a final answer either way as soon as possible. It is not true that it takes at least 6 months to get the final cut of the video nor is it true that we failed to mention the turnaround time, as it is stated on the contract you signed and on multiple places on our website, including Frequently Asked Questions and product detail pages. Each item is delivered at a different time, with the first item arriving between 2-8 weeks depending on what was ordered and all products in your package delivered no later 6 months from your wedding day. Upon your dissatisfaction of the product delivery timeline, we offered to expedite your Rough Cut for a small fee and also expedited your Trailer Film at no charge. The Trailer Film is an artistic interpretation, that is not in chronological order and has a musical score and vows or speeches sprinkled throughout. Our Rough Cut edit is simply a chronological arrangement of footage, without added music and no additional editing. We sent you samples of both video styles before you booked us to determine if that was what you wanted as a final product and if we were a good fit for you and your wedding. It wasn’t until after we delivered your final products that you explained that what you wanted was a combination of both edits in one video. We did everything possible to accommodate your requests, which were outside of our standard procedures, including creating a mashup of your Trailer and a Rough Cut, waiving our privacy policy and hand delivering your USB to your office by our headquarters director, because it’s important to us that all of our clients walk away happy. We’re glad to hear that you had a great experience with your videographer and were happy with your final Trailer.

    User6105626

    reviews
    4 out of 5
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  • I'm happy we went with NST. Their pricing model is great, especially for a couple who initially wasn't going to get a videographer. They were super easy to work with and I'm happy with our trailer video that we've received so far (waiting on the longer video at the moment). I do wish we could have spoken with our actual videographer earlier than the week of our wedding. He was very nice and professional, but it is a little unsettling not knowing who is actually showing up on your wedding day until a couple days before. In addition, I feel like the videos on their website are a little bit of false advertising. I was expecting an artistic trailer film that played with lighting and angles - a lot of their clips were obviously shot with drones. That's not what we got at all. What we got was basic and fair for the pricing, but be aware that you may not get the quality that you think you're getting.

    responded with the following comments.

    Hey there—We’re glad to hear that you are happy you chose us and what you ordered was fair for the pricing. We do try to offer a “get only what you pay for” service so couples can fit video into their budget and aren’t stuck with extras they don’t want. Additionally, we do the hard work of hiring the very best cinematographers and assign the perfect match to the wedding after booking to save our couples money and time. We only have one video on our current website with drone coverage and we make it a point to show a variety of videos from different packages so we’re unsure why you feel like they are different from what you received. Every wedding film is unique because every wedding is unique. There are many factors that can change the look of a film, including coverage hours purchased, number of videographers, purchasing extra items like drone coverage or time-lapse footage, day-of timeline, season, location—both venue style and indoors vs. outdoors, wedding decor and whether the wedding had morning-of letters, personalized vows and amazing speeches. We would love the opportunity to connect with you directly to see how we can make this a happy ending for everyone but your username and wedding date are private. Please email us at info[at]nstpictures.com so we can work this out.

    Samantha

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    2.1 out of 5
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  • We were BEYOND disappointed with NST Pictures. We never got to meet our cinematographer Nick, before the wedding. Then that day, h never came over to introduce himself to us. We didn’t even know he had arrived until we searched him out. Next, we have ZERO footage of anyone walking down the aisle. NONE. Why on earth would someone hired to shoot video of a wedding think that it was unnecessary to get even the BRIDE walking down the aisle? It seems like a no-brainer. On top of that, the beginning of our first dance is missing. OUR FIRST DANCE! How do you not shoot the entire dance? That’s cut, as well as the beginning of our best man’s speech, and we have zero footage of the speech that my husband and I gave at the wedding, which was directly after our cake-cutting so I know he was there as we have footage of that. It is amazing to us that Nick didn’t think he needed to film some of these moments. Those are literally the most important parts. Also, we had ordered a rough cut of t... Read more

    responded with the following comments.

    Thank you for your feedback, Samantha. All of our cinematographers are trained to our standard before they are placed on any wedding, regardless of the package purchased. You purchased a package with one cinematographer and six hours, which limited the amount of time we were filming on your wedding day. As you know, we let our clients choose when filming will begin so they get footage of the events they feel are most important to capture. Nick was not scheduled to arrive until after your photo session, which is why he wasn’t present. Hiring one cinematographer also allows only one angle, as one person can only be in one place at one time. The limitations of having only one cinematographer lead us to only offering packages with two cinematographers starting in 2018 to better meet the expectations of our clients. Upon reviewing your footage, we do have footage of everything you mentioned was missing in your review. The angle may not be your preferred angle, but a wedding is a live action event so the cinematographer must adapt to every situation on the fly. A few examples include choosing an angle with the gorgeous Manhattan skyline as the ceremony backdrop and your husband’s excited reaction as he sees you walking down the aisle. The dance floor can get very crowded during the Hora, which hindered the cinematographer from getting around to the other side, without missing any moments as heads of guests may have gotten in the line of sight of the camera. As you can see, no wedding is an easy job, especially when it’s your job alone to capture all of the different things going on simultaneously. We apologize that Nick did not say goodnight, as this is a requirement for all of our cinematographers and is unacceptable. We’re very sorry to hear that you were unhappy with your experience with us and we are glad that we were able to connect with you directly to do everything in our power to make this right for you.

    Lauren

    reviews
    1.8 out of 5
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  • I was extremely hesitant to book a national company like NST Pictures for my wedding videography, as all of my other vendors were local. Their pricing was the best around and they seemed to have quality videos. It seemed too good to be true, and I should have followed my instincts. NST is the only wedding vendor I now regret booking for my Camarillo, California wedding last September. At every step of the way, NST lacked customer service. Most significantly, our videographer arrived late on our wedding day. We paid for an extra hour of video coverage beginning at 3:00 p.m. prior to our wedding line-up at 4:00 p.m. Our videographer drove up to us at 3:35. He missed our first look, all of our bridal party photos, and all moments before the ceremony because he was scrambling to set up equipment. These moments would have been covered if he had arrived on time. We had provided phone numbers for 5 people to call if he had any issue on the day of the wedding. He made no calls to say he wa... Read more

    responded with the following comments.

    Hi Lauren — Thank you for your feedback. Unfortunately, companies big and small, local and national, sometimes make mistakes and we're no exception. We sincerely apologize that your experience was not up to the standard we hold ourselves to. We understand how disappointing this was for you. To make sure this doesn’t happen in the future, we have changed all of our packages to include two cinematographers, not only so we can tackle uncontrollable circumstances, but also so the office team has a better understanding of the day of happenings. We don't want this to be a lasting memory of your wedding day, so we hope the Feature Film that we gave you helps to make up for your experience and allows you to relive your beautiful wedding day. If there is anything else we can do, please don’t hesitate to reach out to us via email.

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