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Venues in South Wales, NY,
(716) 457-3058
Overall Rating
3.7 out of 5
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  • 3 Reviews


    Sarah Mayer

    reviews
    1 out of 5
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  • This has nothing to do with covid and everything to do with being a good human. She did not answer my calls, or my mom's for weeks. Changed her mind on what we were allowed to do multiple times so we could not plan anything. 3 weeks before my wedding she gave me the green light to have it, who can plan a wedding in 3 weeks. Its not even about the fact she didn't give us any money back( I know your stupid contract says no money back but you purposely held out so we had to cancel so you could keep the money). It's about the way you handled it, and it was terrible. Luckily we got married and it was better!

    responded with the following comments.

    Hi Sarah, We are sorry COVID disrupted your wedding plans. Perhaps you are not aware of the many telephone calls and texts I had with your mom. Our process, as you know, was to work with couples 6 weeks out from their scheduled date to reschedule, and we did reschedule your date from May to October, since our venue was forced to close by the state government from March through May. We did not charge to move your date; in fact, we pushed your second, and final, payment to July (which was never made nor did we ask for it). The state government indicated wedding venues would be allowed to fully open on June 30. We, along with thousands of other small businesses, were blindsided on June 26 when we were told we would be able to have only 25 guests. We were then told by the state government in late July that we could have 50 guests. In early August, your mom indicated she was interested in pursuing a "split reception" in order to have a total of 100 guests. Then a week later indicated interest in a 50-guest only wedding. Then she decided on just a ceremony for 150 people, to which I informed her we were legally allowed only 50 guests for any gathering, and she said she was okay with that. Then on September 11, since I hadn't heard from her or you in two weeks, I reached out to her and let her know we were still limited to 50 guests, and she let me know you were cancelling and requested a refund, to which I advised her that our date retainer is non-refundable. There was never any "greenlight", as we are under the dictates of the state government, and any decision to move forward with 50 guests, a split wedding of 50+50, or a ceremony only, was entirely yours to make. We have not, and never had, through this entire COVID situation, any control over the restrictions and guidelines. We provided our couples with numerous options to reschedule and scale down. We also sued the state and local governments on behalf of our couples (which cost a great deal of time and money) to attempt to get these restrictions lifted, to no avail. Unfortunately, we cannot take responsibility for the government's lack of guidance, or for their actions/mandates, or for a pandemic. To the very best of our ability, we tried to help all of our couples with numerous options (including postponements at no additional cost). We wish you and your family all the best.

    Rachael

    reviews
    5 out of 5
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  • We had the most perfect wedding day 9.20.19 at Notting Hill Farm. I don’t even know where to begin! I will start by saying Jill and Chris are the most amazing and helpful venders. They set up and hung decor for us and made sure everything was clean and set. Our guests were blown away by how stunning the view and place was. I had so many people ask me where I found it and tell me how perfect it was. The bathrooms, the bridal suit, getting ready room, everything is so unique and gorgeous. This venue has everything you could ever hope and dream of for your special day. I do not have a single compliant everting was beyond perfect! Thank you Jill and Chris!!!

    responded with the following comments.

    Thank you, Rachael. You and Paul and your families and guests were all so sweet and wonderful to work with, and it was truly an honor to be part of your wedding day. You and Paul are a very special couple!

    Geordie Lane Stanley

    reviews
    5 out of 5
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  • As the first wedding at this new venue we expected a few little kinks would need to be worked out on us, but NO. They did an amazing job! The location & building are absolutely gorgeous! The owners worked tirelessly to get everything done & ready. Mother Nature was not our friend this spring & still everything was the best it could have possibly been. I know it will only get better!

    responded with the following comments.

    Thank you, Geordie. You, Patti, Melissa, and Jordan were a dream to work with, and we are SO pleased at how beautiful the entire day was from beginning to end. Truly a blessing to us!

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